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December 2023 by Laura Baker-Seseika
Thanks to Ace hardware for accepting my returns from another store yesterday! Since these are franchises and have different owners, they didn't have to do that. I appreciate the courtesy and customer service which saved me from having to go back across town to the original store I had shopped, during a very busy day!
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December 2023 by Amanda Joyce
I rated two stars because of the warming hospitality they gave when we walked in the door but they didn't have what I needed in stock and when I went back a week later they still didn't have it beings disappointing
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December 2023 by Florian Rumme
Employees are always easy to find, friendly, and helpful -which is exactly what you want at a hardware store.
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November 2023 by Kelsey Prewitt
Loved this place for years. As of today, I won't be back. Second time in a week I payed for propane that they love to charge for but "don't have time to fill"I left last week after paying, with nothing... I'm about to have to drive away again, $17 lighter and no propane.
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November 2023 by Sam T.
sucks employees are goofy asf and the manager is a absolute joke who doesnt do her job.
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October 2023 by Amanda Fortner
They are very friendly and it's a clean store. Too expensive. You can get the same things at Lowe's for half price
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September 2023 by Joey Phillips
Great selection! Awesome staff
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August 2023 by Larry Allen Conard Jr
On par with most ace hardware. Which is good. They always ask if you need help. Show you where the stuff is and then asked to be dating if anyone else..
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July 2023 by Crissy Battle
This store is always SO friendly and helpful. I love that they have specialty cleaning products that many other stores don't carry. I also get all of my Benjamin Moore paints here.
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July 2023 by pia johansen
I continue to be amazed by the exceptional customer service I’ve received at Ace Hardware on Merrimon Avenue. To always be greeted with a welcoming smile at the door and the willingness to ensure that I leave a satisfied customer is truly rewarding. The staff are all highly skilled knowledgeable professionals, and take pride in their work to assist each customer, paying special attention to even the smallest detail. Their prices are competitive, frequently cheaper and having a vast supply of quality products. I’ve had the pleasure of being helped on numerous occasions by Finn and Chris, who’ve exceeded all my expectations. I must also compliment Ian, my problem solver guru, who assisted me on a very complex project, showing limitless patience, explaining each step to accommodate all of my crazy requirements. Ian, you are truly a treasure, THANK YOU! ACE is a community store dedicated to providing excellent commitment to its neighborhood. Thank you ACE. I appreciate you, PIA
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June 2023 by Joseph Franklyn M.
In my opinion, a rude and racist assistant manager Michael makes this place unshoppable. My wife, of African descent rented a carpet cleaner. It was dirty when she got it and had to wash it. The hose attachment had a leak and could not be used. When she tried to return it the next day, the store had closed early to have an employee retreat. So I drove her to return it today. She came out quite upset, saying she was being charged for a full extra day, even though they had told her she would get a two day rental for only a few dollars more if it happened. Additionally, she did try to return it and they were closed early. So I went in to talk to the manager with her. He was very rude and arrogant. And since he controlled the deposit, he took it and then demanded a $1.70 more - which my wife gave him accidentally $1.60. He announced very loudly that he needed a dime more. As I walked to the door, I heard my wife say it just wasn't right and he responded in very condescending way with a classic racist trope - if you learned how to return things on times you wouldn't be paying for it. I turned and told him that was inappropriate, he smirked. So I am writing this and denouncing his bad behavior. He clearly, in my opinion, assumed a bigoted stance toward my wife when she was alone talking to him and when my back was turned, tried to do it again. He should be fired. I want to make very clear, this is not about the money. We own a resort in WNC and I own a marketing company. It is the principle of how to treat people.
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June 2023 by Jimmy Wilhelmssohn
There's a man named LAWRENCE there. He is a stand-up kindofa guy and the reason why I trade there. I'm now in the market for a chain saw. And his store is where I'll go first and probably buy there.
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May 2023 by Michael Large
Overpriced and rude employees. Ami parked on the side of the store for 20 minutes before buying 10 bags to be loaded in the vicinity: The employee who was loading the much unloaded on me about it making him late for work by 30 minutes (exaggerated). I had to finally tell him I got the point , please stop talking about it. You would think I drove into the side of the building. Jeez. Lowe’s from now on
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February 2023 by Adrian Linnette
Went to get a key made!! Was great! We all have had that one moment when we had to get a key made got all the way home and it didn't work ? Didn't have this problem here!! Will most definitely recommend!!
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February 2023 by David M
Perfect neighborhood store for what you need on small projects and a great selection of BBQ grills, smoker’s charcoal and wood logs. Staff is always willing to help