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February 2024 by Michael Ross L.
It was nice looking around and seeing what all they had, they had no shortage of guitars and amplifiers.
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January 2024 by Donna Val
Jonathan helped us and he was very kind and informative. He went above and beyond and I appreciated that very much. Others inside the store could learn a few things about being kind from him, the manager wasn’t as kind and was rude to other employees.
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January 2024 by Lori Morgan
I had a bad experience with a ring I bought from them. My husband bought the ring for me for Christmas and we were told we could have it sized for free yes the resize was free but it took 3 visits to get it. The 1st visit the size wasn't changed at all the 2nd visit they broke the band trying to show me the size they sized it to 3rd visit I did get my ring but now it's still a little tight. Not sure if it's even the size I asked for. And I wasn't going to keep running back and forth to the store I live about 30 minutes away.
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January 2024 by Ashley Holland
Great experience here! Just came to look around and walked out with a couple items. JM helped us look at some items behind the display, and had some wonderful laughs and conversation about the items! Will definitely be coming back soon!
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January 2024 by Ms Sparkly
This was my first experience selling something at a pawn shop. I sold them a wedding band with diamonds around the band. Even though a diamond had fallen out of it, they still worked with me, gave me a fair price, and were extremely helpful. Dana and Jimmy took good care of me. I appreciate all they did to make it easy on me.
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December 2023 by Matthew L.
I have been buying stuff from Allen's pawn shop at multiple of the shops never fight with him about the price to just pay for it maybe sometimes I'll try to get them to go down on some stuff but I just went in there about 20 minutes ago my $300 laser level and stand to see if they would loan me 140 after the lady looked it all up and search and found the cheapest one ones then she offered me $100 which I was like OK that's fine with me but I told her no I was gonna go out to my truck and look for other tools that I had to get the 140 that I needed then when I come back in another lady help me and offered me $50 for it and I told her that the lady standing right next to her offered me $100. How did it change and then she walked over to the lady that helped me first time whispered dinner her ear. The other lady looked at me and whispered back to her. Then she come back over and said oh I can give you 75.00 I said well how did the hundred dollar offer change to 50 then to 75 in three minutes all this is a way to rip people off. We already get ripped off enough but then you go in there to buy stuff and they want to charge your full price for I'm all about money. I understand everybody's gotta make money to make profit but they treat people like crap but that's fine I won't buy no more tools from them. I probably bought five to $6000 and tools in the last year rings necklaces and jewelry. I won't take my business back to Alan's no more I'll go to another place if I was you I'd watch out not waste your time.
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December 2023 by Gunther Ball
Pros…Customer service was exceptional.Cons…literally had 2 items that retail cost 11000. The items were selling on eBay for 600.00. I asked 120 total for a loan on both items. I was offered 100. From what I understood a loan is based on a third of a used item value. They have so much stuff that they try to give you below bottom dollar. With that being said, if you want to buy something they will sell it for 2/3s of what the item is brand new. So pawn an item that retails for 100 dollars they will offer you 10.00 for a loan and then sell it for 70.00. I understand it’s a pawn shop and the have to make money but 600% profit no wonder they have 3 locations. If your buying an item never settle for the price on a tag They don’t take your asking price so don’t take theirs.
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December 2023 by Vivian Pangle
I have been coming to Alan’s over 30 years. Ever since he was in a smaller building farther up Patton Avenue (and not the one next to Burger King-the one before) ?. I also know his uncle Jackie. ?Anyway…today’s visit with Mr. Ian Burrell was very pleasing. The gentleman was very professional & I am more than happy to leave him a great review. I will be back as always! ❤️ Merry Christmas ?
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December 2023 by pro street customs psc
Had a pretty good experience ,this was my first time being in this pawn shop . I came in looking for binoculars and found a great pair at a great price, the man that helped we was patient with me and helped me with several items in the store. I can not remember his name but I ended up purchasing $300 binoculars with soft case for around $130 from this store. I don't go to pawn shops often but I'd probably be back more often to see what deals they continue to have. Thank you guys for all your help and being professional keep up the good work.
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December 2023 by Matt
Had a great personalized experience. The employees were quick to offer assistance and made sure to work with us the entire time. Showed us multiple items and we're happy to let us try things and were very personable. Will definitely be back!
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November 2023 by Donna Crisco
I always buy my fine jewelry at Alan’s. Yesterday I had the best help by a lady who was very helpful and honest. She always tells me what looks great or to much(lol). I love this place. Thanks!! The lady was of Russian descent sorry I can’t remember her name but she always helps me. So please give her the praise she deserves!
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October 2023 by Karenza R. B.
I am a PROUD visitor of the Cherokee Store. I had called Alan's Jewelry and Pawn, In emotional distress. John Answered. I could barely talk- Dealing with a Narcissist is Hard to say the least and I was Looking for a Place to Pawn my Wedding Ring. Google Recommended them to me On Tuesday Night because it was the ONLY place that was open. Yes, it was A Far Drive- (Over 2 Hours and 45 minutes) but it was completely Worth every minute and mile driven. I wanted a place that would understand where I'm coming from and my situation and make it personal... John a Was VERY Emphatic, Understanding, and Made It Personal for me. He heard me Out with My Situation, and Got me the BEST deal out of it! The DEAL I WANTED from it. He was Reasonable, and Listened to what I had to say. He's Very Organized, and Knowledgeable. It was an Absolute Privilege Working with John and the rest when I got there. Got me in and Out within 25 minutes! Tested the Jewelry, RIGHT IN FRONT OF ME. And They do Go Buy Weight! And Has a GREAT CONVERSATION!! I was Listened to and heard, I even got to Trauma Dump a Little Bit! Haha! Thanks John! You have Stupendous Experience with Customers, and Empathy. You can tell He Enjoys his Job and the people he talks to. It's not "Just a Job" with John. Or the Others-It seemed. Thank you for Your values and Honesty. I appreciate it Highly and Respect This Business for that. I recommend This Business To ANYONE. My First Time Ever Pawn Experience was Handled with Such Regard, Respect and Integrity. Thanks John! ------------------------------------------------ My Recommendations: -Work with John! -Just bring an a ID Pros: -Honest and Informative! -EXTREMELY KNOWLEDGEABLE! -Updated Equipment and Testing Devices, Tested The Ring RIGHT in Front of me! -Personable!! -Professional -Empathetic -Efficient Response! Cons: NOTHING!
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October 2023 by Christopher Reed
Carol was excellent to work with in regards to showing jewelry pieces to my fiancée and providing me the opportunity to try on an Omega watch. She has great customer service skills and a nice personality which I (and my fiancée) really liked. She was bubbly, knowledgeable, and patient with us as we browsed the store. She’s a great asset to the Alan’s Jewelry department and I hope I’m able to work with her on a future purchase.
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October 2023 by Cara Forbes
Carol was the absolute best! She has a superb attention to detail and goes out of her way to get all questions answered (even ones I didn't know I had. She gave me and my fiance her undivided attention in looking at all sorts of jewelry until we found our perfect fit.
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October 2023 by Alexandria Lawrence
I’ve been to Alan’s twice in the last month and not only is everyone incredibly friendly and attentive, they are honest in how they operate their business and have certain practices in place to prove so. I had the pleasure of doing business with Jay, who assisted me in making an appointment for the following day to do some “big business” in my eyes, and they were spot on the nose with service and attention when I arrived. Alan taught me so much while he team valued my items, and gave me what I considered a fair/honest price when I could have easily accepted a lot less than I was expecting. They also walked me to my car for security, which was highly appreciated. Thank you Alan’s, Alan, and Jay!
