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March 2024 by Madison Lawson
girls working here are so kind literally
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February 2024 by Simply Candas
Adele! Thank you for helping my sweet niece.My niece is 13 years old and admitted to me that she doesn’t like shopping, but needed clothes.We walked into American Eagle and were approached almost immediately by a young lady offering assistance. I let her know that my niece and I were a little apprehensive about clothes shopping. Adele immediately went into action and asked if we knew what we were looking for. We told her jeans. That’s all we had to say.It means the world to me (but mostly to my niece) that Adele communicated with my niece to determine her style and Interest.Adele wanted to help her.Simple as that.Adele helped her to choose the jeans, to match outfits and even made some suggestions that my niece hadn’t considered.On the way home my niece told me that she was thankful that Adele helped her and that she loves all the clothes she got.My niece stated that she loves fashion but doesn’t feel like she is good at matching outfits for example. She said that because Adele helped her it made her feel more comfortable in deciding what to get.Thank you Adele !Best customer service I’ve ever received or witnessed.
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December 2023 by Susan Cook
Tall blonde cashier was very rude and disrespectful. Asked another employee her name and he told me he was the manager and was as rude as she was. Not typical treatment from American Eagle staff. Spend hundreds and hundred at this business. Will try my best to never shop at this one again. Searching for district management contact information!
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February 2023 by christy galloway
This is the worst place to ever shop, the reason I say this is because I purchased two pairs of pants and one hoodie totaling $176.45, long story short pants didn't fit I take them back to get a gift card with the original receipt and they only give me $93 back. I called the store and they admitted they made a mistake and owe me $52.93 but I would have to call corporate. So I do so and explain the situation they had to investigate which they did and I spoke to another customer service and she responded with we are sorry we are sending you a eGift card you will receive by Monday. I never received it. I called back and was told by another person I am sending it now you should receive by Wednesday and again haven't received it. I have had to send a copy of my license, a video to prove who I was, pictures of receipt, and speak to five people and still nothing. Now they want me to do it all over again to get my money back. please stay away from this company, they are a cheat and they take from others, and they lie about everything. Not a good company at all by far. Stay away beware they will take you for what you got.
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December 2022 by Kyle W.
The staff at this American Eagle location are the definition of toxic. I was literally humiliated and verbally assaulted by the manager for taking attempting to switch items out in the dressing room in order to comply with their “5 item” rule. Their expectation is that you get fully dressed, exit the dressing room, swap out 5 more items and then go back in the dressing room. I didn’t even have a purse with me and I was treated like a criminal and yelled at. If you’ve experienced this, call the corporate number. They were very responsive.
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December 2022 by James P.
What is happening at this AE? The 40 year old manager acts like the teenagers who are employed there. They are all so rude customers.
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December 2022 by Amy Sugg
HORRIBLE customer service!Last week, I noticed some of the items I had recently purchased went on sale.I went back to AE and spoke with a guy behind the counter with dark hair. He refused to give a price adjustment. He had a bad attitude and said I could return items but wouldn’t be able to buy them back because “I would be trying to save money.” Well, that’s exactly what I’m trying to do.I asked for the corporate number, and without looking up from his phone said hatefully, “You can Google it!” I asked him his name and he said, “I’m not giving that to you!”It was obvious he was trying hard to impress the other employees by being a j**** He has no business being in customer service.After reading other reviews, seems like this is a common occurrence at this location. Wish I had known. I’ll not make the mistake of shopping here again.
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July 2022 by Peyton C.
This store is just all around amazing and I love it. The cloths are so awesome and they have a huuuge variety of styles to choose from. They have quirky fun clothes and also chic modern clothing. The cliths are so comfortable and stylish. I definitely recommend!
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May 2022 by Mark Cockrell
Was asked to leave becuase I didnt have a mask. They even call security to escort me out. After leaving the security gards joked about how they do this all the time so they no longer get in a hurry.
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April 2022 by K L
The staff at this American Eagle location are the definition of toxic. I was literally humiliated and verbally assaulted by the manager for taking attempting to switch items out in the dressing room in order to comply with their “5 item” rule. Their expectation is that you get fully dressed, exit the dressing room, swap out 5 more items and then go back in the dressing room. I didn’t even have a purse with me and I was treated like a criminal and yelled at. If you’ve experienced this, call the corporate number. They were very responsive.
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April 2022 by Ale K
After watching a staff member yell at a woman in the store who was just minding her own business, I put my stuff down and left. After reading some of the reviews, I see this is a common occurrence at this location. I don’t know what’s wrong with the staff here, but they need to be reviewed.
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April 2022 by Lela King
What is happening at this AE? The 40 year old manager acts like the teenagers who are employed there. They are all so rude customers.
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December 2021 by Katie Chapman
Verbally assaulted by two separate employees, with them LITERALLY yelling at my husband and I and other guests. I don’t know what kind of customer service they think that is, but AE will NEVER earn my business again. If I could give zero stars, I would.
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December 2021 by Maurica Coman
Employees were very helpful but very disappointed that the dressing rooms were closed and that they closed at 7pm
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April 2021 by Erik Castro
All the other associates we’re pleasant to be around with great customer service but I noticed Joshua Harwood kept his eyes on me throughout the store as if I was stealing, the register line entry is so close to the store entry. I went up to it and I see Joshua run up to the door real quick to block the door in case I really were to steal and then I just see him casually walk back to where he originally was the moment I get in line.
