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December 2023 by Sam Knope
Friendly staff, and the clothing selection is always changing
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June 2023 by Rachel Mark
Had a wonderful experience. Megan went above and beyond to help me find everything I was looking for. She also had amazing recommendations to make each look complete.
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May 2023 by H. Yee
We found a couple items. Greeted immediately and cheerfully upon arrival by salesperson.
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February 2023 by a med
Megan went above and beyond just to help me find one pair of pants! She was kind, helpful, informative and made my shopping experience even better. She clearly enjoyed her job and welcomed everyone with a smile. The store itself was very organized and extremely clean. 5 stars :)
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September 2022 by Maria LaBarge
Helpful staff, well made clothes.
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June 2022 by Stewart Locklear
Really treated my wife poorly despite her buying a ton of clothing. These employees definitely need better training
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April 2022 by Courtney Cogswell
This is my go to for most clothes. They have a great selection and I can always find cute outfits. My only wish is that there was an option for tall sized pants as most are just a little too short for me. Otherwise I this is my favorite spot for clothes shopping!
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April 2022 by Miranda Thomason
I won't be back. I have shopped Ann Taylor for years. When I walk in I am always asked if I need help. This time no. If I go to the dressing room, the salesperson gets my name and asks if I need another size. Nope that didn't happen either. But I heard a salesperson doing that for another customer. Hmmm. What was that about?? When I went up to the counter to make my purchase, I waited until the salesperson was finished with whatever she was writing and then I was checked out. It wasn't friendly. I have been treated better at Walmart. I won't be back to this location.
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October 2021 by Lauren Dorrity
I’m not a person who’s easily impressed, and I seldom if ever write reviews. But I was so impressed by this store I had to. This store is emaculate!!! The most organized and tidy retail store I’ve ever been into, especially at an outlet. Customer service was really attentive too but not annoying, which is what I like. I don’t want to be followed around and watched, but I want someone there when I suddenly need something. This crew “understood the assignment” and are earning every cent of their paychecks. Kudos!!
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July 2021 by Robin Kriner
Love Ann Taylor, good quality clothing and fun asessories.
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August 2020 by Stacie Keitt
Love this store!
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February 2020 by Tracey Goff
Becareful who you are snooty to. You never know who is shopping in your store or how much money they have to spend....or NOT spend!
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November 2019 by Anne Chapman
Bought a beautiful sweater for half price. Service was very good too.
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October 2019 by Amy S.
J. Crew. The name conjures images of pastel rowers with perfect teeth. Or, if you search within a bit deeper, a hip hop clique. My first contact with J. Crew was in the very late nineties. Steven's sister had modeled in a J. Crew catalog. The endless sky was behind her in her photo, and her arms were wide, either to embrace the world or show off the Crew sweater. I wanted blonde hair, but I wanted the sweater even more. Over the years, I acquired some J. Crew here and there from thrift stores. I didn't purposefully seek it out, but I didn't reject it, either. I never shopped specifically at J. Crew, as it seemed like a parallel universe in which one had to be J-y or Crew-y. I was neither. But Factory, Crew's li'l sis, has mostly affordable wares. Factory has sales like you cannot believe. Two months ago, I ordered earrings. Two weeks ago, I ordered earrings. Today, I ordered earrings. Ten bucks on sale. Shipping is free. Take that husband. Take that society. I went to the outlet in Asheville last spring. It was so peaceful that you could fall asleep on tees that had been folded by what I thought were cyborgs. The employees are sweet and regular, like us. There was a pretentious lady with a lap dog in the outlet, which seemed slightly surreal, but that was it for regality. Another woman let me and my husband know that she wanted to see the earrings, too, which is again slightly surreal because in my universe I just politely wait for a browser to finish. The layout of Factory is great. It is easy to get to stuff, but tough to make a decision. Everything there is cute, dammit. If you saw the amount of secondhand, quirky stuff that I have from J. Crew and Li'l Crew, you would bow down to me. OK, some is new. One needs a black lace printed sweatshirt with short sleeves. Needs it. Not hopes for it. Needs it. On sale for fifteen bucks, yeah, you need it. Plus, the sales associate told me that I can rack up points in order to save more money. Yep. Future self: bedecked with fake fur earrings and tees adorned with platypuses. (That's a hint for Factory to produce stuff like that.) I dream of one day being able to wear the J. Crew pants that were created by an edgy fairy and cached away, awaiting most likely teens who are clumsy with foodstuffs. I think of the 2014 J. Crew catalog that I recently stole away from my mother's house, because she has taste and I love neon in weird places. Whether you wear J. Crew or J. Crew Factory, new or used, people can see you comin' from a mile away. And I love that.
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August 2019 by Nancy Jones
Customer service is great. Good quality clothing at a reasonable price. It has a petite section too! I will shop here from now on.