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February 2024 by Vanessa W.
best service I've ever had at a cell phone store. smart efficient and completely informed. walked out with a new phone an added line and peace of mind. highly recommend this store. no lines and great service.
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January 2024 by Meagen Marie
We went to this store today to get a phone transferred over and we originally had a very nice guy helping us but he got off and Kim was sent to help us. She was incredibly rude and unhelpful. She wasn’t communicating with us at all and proceeded to help a customer that came in a whole hour after us before helping us at all.
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October 2023 by Zakk Godwin
Asher was awesome, really helped me out and made sure they weren’t putting it in me. 10/10
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October 2023 by Christopher Leck
I lost my phone- and ID- while traveling. It appeared I was going to have to have a phone mailed, per AT&T. I went to the Asheville store for help. After 4 (!) hours of back and forth with their ‘Customer Service’, the team at the store made sure I walked out of the Asheville store with a new phone. Kip was the most patient, persistent and pleasant customer service rep I’ve ever encountered- hands down. And thanks, too, to Nicole and Ashley for their contributions- your effort is greatly appreciated!
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September 2023 by Jacob Craig
Asher was a great help and a stellar representation of being a student of one’s craft and assisting with all the necessities of upgrading my phone when we ran across an issue
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September 2023 by Livia Luck
Nikole at 3 S Tunnel Rd in Asheville was so beyond helpful! It was definitely the best phone/internet store experience we have ever had! We were so fast in and out and got amazing deals! She made it so easy to start our internet service and we are even switching to their cell service now!
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August 2023 by Elaine Pait
Best location in Asheville. Asher helped us get new phones with the best deals for our existing plans. Asher kept us from switching to Verizon.
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August 2023 by Stephen P.
Nikole provided a quick answer and price estimate to our inquiry about a replacement ATT SIM card for older Iphone
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August 2023 by T Yrk
Nikole was friendly, happy and exceptionally good at her job she helped me picked out a phone.she was wonderful if y’all wanna transfer to AT&T go to the Asheville mall and look for AT&T don’t forget to ask for Nikole
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August 2023 by Greg Denard
My wife and I had been with Verizon for over 10 years. Their cell service in the West Asheville area has gone from spotty to now virtually non-existent over the past few months. After several calls into Verizon we were given promises of better service in the future, we gave them time and displayed great patience, but to no avail. On Wednesday, August 11th our service with Verizon was the worst that we have ever experienced and had enough of paying for premium service and receiving such unreliable reception, so frustrating. So we visited the AT&T store inside the Asheville mall and met Nikole. Nikole did a great job of explaining all that AT&T had to offer and we committed to AT&T cell service that same day. Nikole helped us make the switch. A process that took just a few minutes. Nikole was also successful in signing us up for AT&T fiber internet for our home. We look forward to faster and more reliable internet too! Nikole worked hard to ensure that our experience was seamless and was very knowledgable with the process. Nikole also mentioned various other services that AT&T now offers, such as direct TV. Something that we may consider in the future.
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August 2023 by Joona Bear
The employees were all really sweet and actually treated me like a person. They got the issues I was having with my account settles very fast and I actually enjoyed my time in there
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July 2023 by Joshua Austin
Asher was the best and should be the favorite ;) 15 year Verizon customer and switched to AT&T. Asher made the process super smooth
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July 2023 by Tonya caldwell
After a mess at the att store across the street we went to this store in the mall. Jack was awesome. So helpful and made a normally tedious task pleasant and quick. Thank you so much.
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June 2023 by Allison Jenkins
i came to this crew with a difficult situation and at my whits end. the whole crew worked together to help me solve my problems transferring my number and were very patient.
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May 2023 by Rich Lampke
Nikole was really nice and very helpful! Should had just went to her to start with instead of calling at&t and getting the run around. Very knowledgeable as well. Highly recommend seeing her to help you.