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February 2024 by Charles Wilson
Miss Alison was a great agen she helped tremendously. She help fix a problem and kept me as a customer all 6 lines. She deserves all the 5 stars. She calmed me down and kept us as a customer. I want to thank her and hope she has a blessed day
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February 2024 by Lowell Smith
Because it's almost impossible to get anything Resolved with AT&T online And phone customer service. I went to the store where my issues were resolved within five minutes. The store is a much better experience!
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January 2024 by Jeremy M (j-man)
This stores employees are rude as can be and don’t listen to the customer at all. Not to mention if you want something they refuse to go in the back and check they just say no we don’t have it with out checking. Let’s not even get started if you roll in there. They say it will be a wait but the thing is someone will greet you take your name and just stand there not do anything when they could be helping. So the employees don’t like to help they don’t get up and greet you and they just sit and stare. Go to the one in the mall it’s far superior and has better customer service and they don’t do anything shady or try to trick you.
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January 2024 by Mary Thomas
Great service from Tiffany. Great product from ATT! Thanks!
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January 2024 by AJ Brownstein
As two "older" customers, we need special patience and understanding when dealing with transferring from our outdated phones to newer ones. My husband and I are VERY grateful to our ultra-awesome tech/sales guy, Elijah Bailey, for helping us make the best choices for our budget as well as for his extraordinary support and patience is helping us make the transfer! Understanding that upgrading phones can sometimes be a huge hassle, Eli made this an enjoyable and productive experience with no anguish! Thanks so much for a great experience, Eli. Mike and I truly appreciative your professional and reassuring touch in our double phone upgrade! What an unexpected pleasure! THANK YOU! ???
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January 2024 by Daniel King
Taylor was very helpful. We are grateful for his technical assistance.
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January 2024 by Julie VanSkiver
Taylor was a great help and resource to all of our questions. I've had first net for a while and finally got our home set up with fiber- best decision ever. Thanks to Taylor for presenting the information in a way that was simple and straightforward!
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December 2023 by Mitch Feinglas
Taylor was a great help, I enjoyed the experience
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December 2023 by Ruben Martinez
I usually dislike going into the store for my cellular needs. After visiting this store, I can't recommend Tyler enough!!! He was patient, knowledgeable, and funny. He took care of our needs and concerns. Thank you, Tyler, for your exceptional service.
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November 2023 by Timothy Snedeker
Taylor was absolutely wonderful. 12/10 would recommend him as an employee. Outstanding customer service and not only did he help me get a new phone but also troubleshot an account issue we were having. Just a lovely human
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November 2023 by Michael Shanburn
The AT&T store on Tunnel Road in East Asheville awesome customer service my phone was stolen and they made sure I got a new one and made sure it was activated in a quick and easy way. Always have a great experiences at that location…
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October 2023 by Sydney Ford
The day before I came to this store, I had bought the iPhone 14 Pro at the Airport Rd location where I felt rushed and was asked to complete the data transfer/software update at home.. just to have my old phone deactivated & the software update to freeze for 12 hours..Being without a functioning phone, I went to the Tunnel Rd store the following day & was assisted by Gary. I was at the store for about 2 hours total to fix the issue, and the entire time Gary was extremely receptive to my concerns, patient, personable & effective!! I highly recommend : )
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October 2023 by Kaitlyn Ruark
Gary did a phenomenal job assisting me with my new iPhone. Excellent service and I highly recommend!
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September 2023 by Rachel Miller
We had a wonderful experience here Tiffany was great! She made everything so easy and understandable!!
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September 2023 by Melanie Indelicato
Tiffany was excellent!! Helped with all my cell phone needs and I am not savvy in the digital world!! Very knowledgeable in discounting too!Thank you Tiffany!!
