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December 2023 by Phil Pavarini Jr
Benjamin helped me and I was surprised how great it was. Service was so great, I thought it couldn't be a corporate store, I asked and I was right: this is an authorized reseller. Thanks for the help Benjamin, you deserve a bonus, this is the only AT&T store in Asheville area to goto if you need anything with AT&T wireless.
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October 2023 by Elli Danielson
Seth is awesome. Great at customer service, multitasking, and handling phone issues. I’ve been to every other ATT store in the area, and I got the best and friendliest service at this store. It just takes a little extra time and effort to be kind, listen to people, and make sure issues are corrected, and this is how Seth handled all the customers in the store when I was in there. Definitely the store I’ll be going back to.
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October 2023 by Kimberly Silva
Response: If you read the description, the store was open. It was 6:45pm. I walked in and everything was already put up and the staff was pretty rude. I understand if I came after hours or 5 minutes before closing, but I was enough time to take care of what I needed. I was able to get to another AT&T store and get it taken care of before they closed at 7pm.Arrived 15 minutes before they closed and everything was put away. One guy was on his phone and never looked up and the other was visibly annoyed at me from the moment I walked in. Hours on the door said they closed a full hour later.
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October 2023 by Bethanie Templeton
Our tech greeted us and finished with the person he was working with; I knew what I wanted and he went back to unlock the safe; while we waited for the safe to unlock he greeted and assisted a couple who had walked in the store. He was focused and knowledgeable and friendly. The new phone transfer went smoothly. I will definitely return to that store.
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August 2023 by Dominick
I just left this place and Seth is the most incredible representative. You can count on him, very knowledgeable of his duties, incredibly talented in what he does. Makes you very confident and comfortable with the job that he does for you, go see Seth for all you needs….and by the way, thank you Seth!!!…for all you’ve done for us.
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August 2023 by Grace Bates
I had a great experience here!! Ashley P was so amazing in helping me with my trade in and picking out a new phone, setting it up, and recommending different protective accessories. She was so kind and helpful and patient and made the process easy. Kevin was also very kind and helpful!
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August 2023 by kathleen cochran
Seth worked with me and showed me how to re-find gmail on both my laptop and my iPhone. He was very very knowledgeable and helpful and patient with me. He gets FIVE STARS!
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July 2023 by McKinney- Condetti
Seth and Ashley were just wonderful. Very polite and informative. The customer service was like nothing I've ever experienced. 100/10 They treated me like I was part of their family. Highly satisfied ?
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June 2023 by Google user
Seth and Ashley were just wonderful. Very polite and informative. The customer service was like nothing I've ever experienced. 100/10 They treated me like I was part of their family. Highly satisfied ?
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May 2023 by Steven M.
Poor service. Impatient sales lady. Had to walk out. I like AT&T, but I recommend you go to a different t store.
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April 2023 by andrew roth
I only put 5 stars bc that was the highest. Ashley deserves a 10/10! She was so knowledgeable, so kind, and even though she was by herself she was helping multiple people making sure everyone was happy! She is a ROCKSTAR! AT&T- she deserves a raise, her customer service was impeccable!
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March 2023 by Maureen Mitchell
Michael Lovin was so great I had to write a review which I never do. He helped me with a new sim card I needed and then I decided to upgrade my phone he was so nice to work with. As more people came in the store and he was alone, he greeted every single one and managed to talk with each of them as he was also spending quite a bit of time with me. Thanks Michael, great service is hard to find these days!
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March 2023 by Zach Wales
Ashley helped me upgrade my iPhone after a stressful weekend, and she really made my week. Excellent service; expert-level knowledge; wonderful humor & humanity. Thank you, Ashley!
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March 2023 by A Johnson
My phone was not working. I literally walked into AT&T and Ashley got my phone fixed and made me smile in less than 10 minutes! Made me evening. She is a rockstar!
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February 2023 by Amanda
Ashley was absolutely amazing! I cannot rave about her enough! My husband and I came in with a hot mess and Ashley went above and beyond to help us and fix our issue that wasn’t even hers!We got our plan from a stand alone representative that set us up for failure. Ashley smoothed things over and helped get us all set up with our new devices and I walked out happy and with new AirPods! Thanks so much Ashley!!!!
