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March 2024 by Mary Zogzas
Do not take your pet here for care. They may be cheaper, but you get what you pay for. If you love your animal, take them to a real vet.**Follow-up** - I did write to them per the request in the "Response from the owner." They never responded.
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March 2024 by Quentin Miller
Staff knowledgeable and willing to help
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February 2024 by Cynthia Bassiely
Can somebody at Banfield provide the correct phone number to contact this office direclty? It is noon (well within business hours) and I cannot get a call to come through so that I can speak to somebody and make a simple appointment (keep getting sent to voicemail). I do not want to do this online, I want to talk to a rep on the phone.
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February 2024 by Ed and Dorothy
Great staff all the way around. Dr. Box is excellent as well.
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January 2024 by Austin
Extremely slow every time
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December 2023 by Jessica West
Dr.Box is FANTASTIC!! Got my puppo feeling better sooo fast. Really understanding that pets are family too!
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December 2023 by Tyler Southern
I’ve been to this office a handful of times and thought the staff did a good job. However, I have called on several occasions recently where there is no in-office response / pickup and the voicemails I leave are never answered / there is no call back. I get that staffing is tight right now and you might not have the resources to answer immediate phone calls, but not replying to calls in any form is pretty disconcerting considering you are dealing with sick pets. I have tried using the online Wellness Plan vet chat but they just end up telling me I should make an appointment. This is kind of hard when the office doesn’t reply to you in any form.
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November 2023 by Alyxia Starling
I really hate being forced to listen to the brainwashing music, vacuuming, store noise, and being sat there to wait on an uncomfortable hard bench. Being forced to face off with other strangers dogs who are coming and going at the counter is miserable. They choose to leave you out there with your big dog instead of being sat in any of the open rooms that are available. They are always behind schedule. The vets are not USDA certified. They give you a hard time about your dogs weight (you pay to get talked down to). Seeking meds to treat mental health issues with dogs results in a lecture/shaming on training (you pay to get talked down to) and a full on avoidance of prescribing an effective medication (because screwing you for the next few months just means you'll be back again). Good luck getting a teeth cleaning done, there will be excuses. Dirty floors.
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September 2023 by Cari Dawson
I have had Banfields wellness plan for 6 years but it is very difficult to get in to have my girl seen at least in Asheville. The staff tells me there is only one vet. I am not automatically renewing this year. It does me no good to pay about $40 a month if I can't use their services. Yes they have online chat with vet but they don't help much more than googling the issue. Done
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August 2023 by Diana Malcolm
Our dog is almost 11 .Because they have that plan we use them and the one in Asheville over by Walmart. It's just a living nightmare. He has to have his anal gland done and his nails clipped once a month. You can't make a schedule and they always make that difficult to do just walk in. I walk in when they say.So we're going to try the one on airport road. There was a manager that was there Laura, Michelle and she was the best and she moved up but then she left. It's very disoriented. Very sad with that place
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August 2023 by Joshua
Make sure to pay $60 monthly for their Wellness Plan for your pet. So that whenever your pet is sick or injured, they refuse to book you an appointment that isn't weeks out.
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August 2023 by Ashley Cooke
I recently visited Banfield Pet Hospital with my weary puppy, and the experience was a mix of highs and lows. Kathryn and Jasmine stood out for their exceptional care and consideration towards my pup. Dr. Morgan Box displayed remarkable expertise and handled my puppy with care and professionalism.However, the experience took a sharp downturn when dealing with Cody. Unfortunately, I encountered an exceptionally negative experience with him. He labeled my tired puppy as aggressive and unsocialized, even though she hadn't received all her shots to be properly socialized. His choice of words and attitude were concerning, and it was disheartening to hear him speaking falsely about my pet to others.I believe that Cody's behavior during our interaction was unacceptable. He not only treated us with disrespect but also made my wife cry and belittled our 4-month-old puppy. We're familiar with the hospital's services as we have three dogs on the plan, making this experience even more disappointing.I firmly believe that employees working with animals should display compassion, professionalism, and understanding. Cody failed to meet these standards during our encounter. His actions left me disgusted and deeply unsatisfied with the service he provided.On the other hand, I'm incredibly grateful for the positive experiences with Kathryn, Jasmine, and Dr. Morgan Box. Their care and dedication were commendable, and they made a significant difference in our overall impression of Banfield Pet Hospital. I hope that my feedback can contribute to the improvement of the hospital's services and ensure that future customers do not have to go through a similar ordeal.
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August 2023 by Riley
lowering my previous review. Customer service at this location is seriously declining. I’ve called several times to try to set an appointment for a sick dog, and they never answer the phone. I get that you’re busy, but in the past, they would pick up and ask “can you hold?” Which I absolutely can, but now you just don’t even pick up. They’ve given me an incorrect dosage for preventatives. They don’t tell you that a Lyme disease vaccine is free with your plan until you have a pet infected with Lyme disease and it’s too late. I’ve gotten a wisdom panel through them and it’s impossible to get my results a month later. I will probably cancel my OWP when the contract is up. Really sad, because I’ve been a member for 8 years.
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June 2023 by cathy conley
Took our cat there. They were great with her. Cleaned her ears out and got her rabies shot. Going back next month to get her teeth and gums cleaned. Between the vet and the girls that came in after her were all wonderful.
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June 2023 by Christine Espinoza
This is 1 The worst veterinarians I ever used in my life they could not even save a dog's life.I give money money no help when I need it.I had one dog die useing them 2 all most pass away.I am done no more I am telling evey one I know do not use them.not a good vet.