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February 2024 by Kat Cortellucci
Great staff but we really need the hours to run until 5pm
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August 2023 by Alex S.
Bandits in Suits... They will take your money and do nothing to help you. Wait all day to have someone tell you that they cannot help you. Their "simple" merchant services is a joke. They sold me a $200 scanner then closed my account without telling me why!! They force me to go in the store to close my account, even though it's inactive, and they refused to refund the plastic card scanner that never worked a single time!
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June 2023 by Elena M.
Thank you so much Mathew Balducci for all your help . You are professional , great personality , thank you for the information on all the options at BOA for my financial future , opening my saving acct. You are great , the experience with you at BOA was great , thank you . , I was extremely happy. Also thank you Jared for always being helpful , kind , the team at BOA 892 Merrimon Asheville is the best !!!
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April 2023 by Chad Schoenauer
Small business account holder.From the minute I walked in the door, the staff were professional and very helpful.Kudos to Jared Sexton, FCM. He assisted me with a couple of issues I had and helped address them quickly!Highly recommend this BOA branch.
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April 2023 by We Travel
Best Mortgage loan officer I’ve ever met. If all Bank of America associates were that knowledgeable and helpful in their respective fields they would run every other bank out of business.
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February 2023 by Elena morandi
BOA is greatest bank ever ! Thank you Charles Hooper for taking the time to help with my finances , you are professional and kind. Jared Sexton you are always helpful and professional thank you . Kevin Hawthorne thank you for listening , professionalism , Hailey is always a great , the team at BOA makes you feel like home . I trust my money 100% in this bank. The team I mentioned in this review should be recognized for all their hard work and excellent customer service . Thank you
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January 2023 by Pat Christy
Worst customer service ever. If you want a bank that's disorganized and inept, chose Bank of America and grow more gray hair.
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June 2022 by Deb Van Sickle
I opened a checking account 04/13/22. Today is May 24th and I still do not have a debit card. I contacted the bank where I opened the account and was told that it could take up to 4 to 6 weeks. I could irder another one a a $15 charge. Still no card. My husband opened a premium accout requiring a large deposit balace the same day and he received his debit card in 2 days. Also tried contacting customer service and could not get thru to a human. It's evident by my experience, that you only get service from this bank if you have a high deposit account. I Do Not recommend them if you open a normal account requiring a $2k deposit monthly. I opened this account to see if I wanted to move all my money here. Due to the lack of service on this account, that won't be happening.If you are a normal middle class class income person, don't bother with this bank.
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February 2022 by Jeremy Williams
Formerly my bank of choice, BoA has really let me down in recent years. As if to encourage online banking some new inconvenience is added with every visit to the local branch.
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September 2021 by Nick Irvin
Lobbies closed of a made up disease, but you have to call three of four times before they will answer your phone calls and then they just tell you to call corporate which is awful. Also everyone in this building smells like feet and looks like a characters from monsters inc
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September 2021 by V Chamberlain
Bank of America is a terrible company.
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July 2021 by Susan B.
i have been trying to close an acct with this branch for WEEKS! first the teller can't do it, then no appts avlbl online, then no own answers the phone. NO PEOPLE! I am being charged monthly fees for an acct for a biz that had closed months ago due to covid. called corporate and was told i could do it at the counter...not true. NO customer service.
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May 2021 by Casey H.
Bank of America does not care about customers unless you have lots of money. They closed my credit card account I've had 15 year. I never got notice of account closing or missed a payment. It was closed due to non use. So in essence I have been penalized for being responsible with my credit card. Because I had no idea my account was closed, I went to use this card for a fairly large purchase only to be declined. Certainly had I known the card had been closed I would never have tried to make a purchase with it. When I called to ask for the card to be reinstated, I was told that's not possible, nothing can be done once account is closed. Nowhere in the terms and conditions literature that came with this card does it say it would be closed for non-use. Obviously they really care less about what they're doing to anybody's credit history it's all about their bottom line. Bad business ethic!!!!!!!
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November 2020 by Sherry Stillwell
They have closed the bank near me and I understand alot is going on right now I really do however all the other banks have been open normal hours with Mask required yet just I have went to 3 different Bank of Americas the lobbies are closed still and now today they have changed their hours so they close at 4 pm so this has helped me to make my mind up in changing banks
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September 2020 by Donald Reece
THE BEST BANKING SERVICE ON THE NORTH SIDE OF TOWN!!!
