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April 2024 by Тетяна Гарагонич
Good service here
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December 2023 by Julia Becker
Terrifying! The staff is so unprofessional that the UPS guy thought it was okay to make a joke about stealing my money. The teller at the business desk was grinning broadly while talking to him so I guess she thought laughing at my fear of being robbed at the bank was acceptable at her workplace.
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October 2023 by Ginger Terrell
GREAT experience with BOA. If you need help with credit cards, business services, etc, ask for Andy Williamson. You won't be disappointed. You'll leave feeling like a very valuable customer.
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September 2023 by Ginger
GREAT experience with BOA. If you need help with credit cards, business services, etc, ask for Andy Williamson. You won't be disappointed. You'll leave feeling like a very valuable customer.
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August 2023 by Robert Griffin
The employees here are useless. Their answer to everything is either “go to another location” or (usually) “use the app.”Are you so useless at your job that you aren’t capable of simply setting up an appointment yourself?What are these people paid to do? Tell people over and over to “use the app” and just repeat excuses to not do any work?
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June 2023 by Liesl Ohlenschlager
I had a very good experience with this location.Andrew Williamson helped me choose and set up a credit card, he was very helpful, knowledgeable and kind.I'll definitely would recommend him and will be doing future business with him.
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January 2023 by Gladys
As a Business & personal Platinum customer traveling thru Asheville,NC, I stopped at this branch to request for them to fax to another financial institution 3 pages to request a direct deposit monthly to my personal BoA account, he refused giving us the excuse to protect customers privacy.I did call customer service and I was told they should do it for me, they put me on hold probably to call the manager and then I was told they couldn’t force him.AMAZINGLY disgusting customer service at this location.
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December 2022 by Stephanie Gilliland
I wrote a check for a large amount out of my business account and was not aware that the person cashing it could only cash up to 3900 if they did not have an account there. It was frustrating enough trying to assist in getting the full amount to the person the check was for but on top of that the customer service was very cold, not friendly and rude. I am not aware of every rule at Bank of America but some kindness and helpful attitude can go a long way when establishing rapport with your client at the bank, specifically making a difference in a client banking there or choosing to leave. On top of that, the lady helping me was the manager. It's very disheartening that themanager has such a poor attitude and over all rude demeanor to a client. There was another staff there, whom I think could tell I was bothered that the manager was rude and she came and had some friendly small talk with me. It was appreciated and a good reminder that some people are kind. As for the manager, shame on you for not setting a good example Bank of America culture, management skills and quality customer service. I hoping moving forward that the customer service is better.
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July 2022 by Gladys Mella Ferreira
As a Business & personal Platinum customer traveling thru Asheville,NC, I stopped at this branch to request for them to fax to another financial institution 3 pages to request a direct deposit monthly to my personal BoA account, he refused giving us the excuse to protect customers privacy.I did call customer service and I was told they should do it for me, they put me on hold probably to call the manager and then I was told they couldn’t force him.AMAZINGLY disgusting customer service at this location.
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March 2022 by Stuart Hinson
I have been banking here for 20+ years and do most of my banking online however when I need to, I can easily get my banking business done by one of their helpful associates. Multiple bank accounts, credit cards, foreign money transactions, auto loans and my kids banking needs are all handled quickly, easily and professionally. If you need anything more than a window visit, you will want to make an appointment. That way they can see you at a specified time and allow for the specific services you need. They offer Saturday hours if you cannot get in during the week. I agree that 8a-6p would be more appropraite banking hours.
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March 2022 by Marion Davis, Jr.
The staff at this location are kind, courteous and professional. We do not often come to the branch but when we do, we could not ask for better customer service. While the staff are required to comply with unpopular big bank policies and fees, they are very nice to do business with. Thanks to everyone there!
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April 2021 by Cory P
Said it was open and it was closed i drove 45 mins to use it and it was closed I ended up having to go inside reason why is my wife is one of the people that has a very weak immune system
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February 2021 by Mark Douglas
Had an issue with a check that was deposited into the atm. Immediately went inside to see what could be done. Hailey worked every aspect she could before getting Kelly involved. With a couple of phone calls these wonderful ladies had my issues resolved. Now if BOA would open up a branch in Waynesville, all my banking needs would be a breeze. Hopefully Hailey and Kelly will get some recognition for their amazing CUSTOMER CARE! Thank you once again.
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January 2021 by hello goodbye
Let me start by stating this is COVID-era, respecting that, people still need their money. The hours they are open 9-4..... not nearly long enough for the working man. They do no print out physical debit cards there on location, they mail them. I have been trying to get a card for 6 months and they have not been helpful at all. Every time you call this location you get sent to voicemail. I went up in person and they still were unable to help out . They asked me if I could have the card sent to my place of work because they were unable to have it sent to them. The way they treat people who bank there is CRAZY awful.I will be switching banks and it is solely because of the way the people who work there treated me. These people working here deserve to be fired.
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October 2020 by Patrick Brooks
Great bank, great service!