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“Recently switched over all of my banking needs to Self Help CU. I was super happy to find out their competitive rates for Money Market accounts vs Savings. I applied for a Credit Card and the process was very easy, and I heard back quickly from Banker Aaron Soto, who also informed me they could give me a much better rate on my auto loan and save me hundreds of dollars down the road. Thank you Aaron for helping my credit and saving me money! Highly recommend Self Help”
“We moved to Hometrust before we moved to NC. They were exemplary in all areas. I cannot say enough about how well they communicated while we were purchasing our home. Johnson City Tennessee and Weaverville Branches were both amazing.”
“Came into the candler location today to open an acct… Leah was more than helpful and made my experience very painless and very pleasant. She knows whats she is doing and i would recommend her to everybody!! Thanks Leah for an easy set up experience…”
“I've been using the Leicester branch of FCB for the last four years. I've been treated well and all of my questions have been answered quickly. Very convenient for my purposes.”
“The Pinnacle staff and Jonathan Allred have been fantastic to work with. We recently moved to town and really had not thought about moving our accounts. After dealing with this bank on a mortgage loan and how quickly and easily they were able to get this done, we were very impressed. In the process we got to know the staff in the bank and they have been extremely helpful with everything we have needed!”
“Ms,Marilyn Gordon,is one of the best,along with others here in my location here in Goldsboro, Secu personal service is priceless especially in times like this,I want to be like her when I grow up.Secu employees really care,and treat you like a real person,and not a number, they really take the time to listen,truly grateful. Thanks”
“Switched all my banking to Skyla CU several years ago and have had a great experience with them from banking to credit cards to loans , always there for me. Customer service is second to none.”
“You're a treated like a king or a queen. With a lot of money or little money. Customer support is beyond fabulous extraordinary. Matthew, you would be so lucky to meet him. I have never seen such professionalism ever until I met him. He is on the same caliber as me, very rare .”
“the staff here go above & beyond for their customers, even when it’s closing time. so kind, so considerate, they really want you to leave happy. I have never had a bank experience like this, thank yall so much.”
“Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great””
“I was in today and spoke with a man about a home purchase. I can't remember his name. Dan or David maybe. He was great. Unfortunately you cant help where I am moving but he offered a few great suggestions and offered to review any loan documents with me even from another lender to help me understand. What a great person.”
“Very happy with the care I received from the Asheville Branch on Hendersonville Road. I had to make a special trip to a TD Bank as there are no branches close to me. This branch had the best reviews of the area TD banks. The staff was very helpful - shout out to Michael Wynne and Emma for taking the time to actually listen to me. Did not get this level of caring from Corporate or a Branch in New Jersey. This level of service is severely lacking in this day and age. So happy that this branch excels in customer service.”
“I just had the best banking experience working with Chris at the West Asheville Branch. She helped my sister and me set up an estate account. She made the process as easy as possible, was so kind, efficient and extremely knowledgable. I can't say enough good things about her or my experience at the West Asheville Branch. Thank you so much!”
“Erin Levins behind the counter and Jeffry the floor manager are amazing and run an incredible set up. The personal touch, the professional service and the customer focus are exceptional- well done Krista Mays - absolutely delightful experience.”
“Big thanks to Dustin Embler for my loan and financial advice in March. The whole Merrimon ave crew is the bomb thank you all! -Chris Henson Mountain View Charters”
“I love the personalized service at this hometown bank. They do not charge service fees Everytime you sneeze and the staff is extremely helpful. Very easy to set up a business account.”
“Dylan Carter and Mitzi Reed are the best !!! If you need a Heloc or car loan they will make sure to give you amazing customer service and I am proud to partner with them and send my clients to them. I also personally bank with them as well!”
“I've had very good experiences, with Maureen, and Damarius throughout the years. I'm happy to see that they are still at the same location, which is valuable for me!RHB”
“2 July 2025: walking in the door at 1:30 and was waited upon within one minute. The lady was super efficient, accurate and kind. Everything was in order and tidy. I love the comfortable environment.”
“First Bank has done soooo much for me personally and with our business. The employees are so nice and friendly and always willing to help. Would not have our business anywhere else!”
“I am not special because our family had significant property losses, but because we are part of a community that weathered unimaginable loss during the hurricane. Weeks roll on without public utilities and nothing seems easy these days, so I want to express appreciation for and commend our local credit union because despite their personal losses and inability to operate normally, they helped to make my life a little easier. I hung up the phone from their Vice President yesterday and said to my spouse, “I feel like their only customer”. So, THANK YOU Oteen VA Federal Credit Union for being here for me and our community.”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
“I was with Nationwide for 30 years and they kept increasing my rates by absolutely ridiculous amounts every year (no points, no accidents, no tickets.)
I switched homeowners and auto over to this Farm Bureau agency (Cody Jones) and my premiums dropped almost in half!
I am happy with the agent, the agency, and their customer service folks and am glad I made the switch.”
“Chris was what a banker should be. He basically listened to what
I was seeking to accomplish and was clear and calm about the required procedure. He was not irritated to be asked to do his job - which is to explain processes about a person's money. I needed to WIRE in a large amount from a SWISS insurance company. There is no Wells form for this. The instructions are all online for the Wells client to figure out. I just wanted confirmation I had
interpreted correctly in the WORD doc I produced, before I sent
off the Swift code, etc. (The funds had been rejected once already b/c of routing misinformation I had received at another Wells bank).
In my dealings with Weaverville Wells Fargo, the officer was irritated and curt, as if, how could I possibly think to use the bank's routing # as part of the process, etc. Because it seems logical? 1)San Fran Main Wells to 2)NC Wells to 3)Indv. Acct.
No. It's 1)San Fran Wells to 3)Indv Acct. That can be said politely and clearly. It's not an emotional matter. Nothing to be irritated with a customer about - who's trying to type up their OWN form to bring a large amount of money to Wells to use. The officer should be thankful for the money.
I know what the 1 star reviews are talking about. Training ONLY creates employees who CAN'T 'explain' anything. They just know rules, but get irritated to explain anything. That kind of attitude wants the money, but not the client. Clients are too much trouble to be courteous or helpful to. Chris isn't like that. He's good.”
“GREAT experience with BOA. If you need help with credit cards, business services, etc, ask for Andy Williamson. You won't be disappointed. You'll leave feeling like a very valuable customer.”
“I have used this branch twice recently to help me with an issue that they did not create. Chris (the manager) was great both times and so were his staff. I will be back to do more business with them soon. I wish TD still had a branch in Weaverville which would be more convenient to me, but it was a pleasure doing business at this branch. Note that I do not regularly do business at this branch. However, I was treated like a VIP customer both times!!!”
“Excellent service. Friendly, professional, knowledgeable. Assisted in setting up an account that another larger bank told me couldn’t be done. Love banking with community banks. You deal directly with decision makers and get fast results. Looking forward to being a lifetime customer?.”
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“Maggie was incredibly helpful and professional during my visit. She took her time to explain everything clearly and made sure all my questions were answered. Her friendly attitude and patience made the whole experience smooth and stress-free. I really appreciate her excellent customer service. Thank you, Maggie!”