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January 2024 by Steve Augustus
John Murdoch took great care of us
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September 2023 by Ernesto Cordova
I don't recommend
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April 2023 by Stephanie Pike
Made me feel like they were against me not for me at local branch, the 800 # was very helpful, will never go to West Asheville location again, absolutely despicable!
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April 2023 by Christian M
Don't waste your time.
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August 2022 by RHINO
Horrible bank to use do not recommend
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July 2022 by Kyle McKnight
I'm giving 0 stars. Not 1. All I have ever had since creating an account here are issues after issues. Constantly locking me out of the account. Unable to transfer money out of my account to other banks. Constantly can't get ahold of anyone when I call.
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June 2022 by Chris Fairbanks
Based on my experience, I would not trust Truist with my money.Went in to get a lien release for a loan from a BB&T subsidiary, paid off prior to the Truist acquisition. The staff we dealt with were friendly, but they were having a hard time tracking down any info on my loan, and asked me to check back later in the week for an update.A couple months' worth of my calling and leaving unanswered voicemails later, I gave up on this office entirely, and managed to get my lien release a different way.
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February 2022 by Ian Humphreys
Quality of experience at this bank has really gone down since the merger with sun trust.
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December 2021 by Michael Walsh
Absolutely the worst banking experience of mylife. I opened an account since I live nearby with an official check from a very large respected insurance company. They placed a ridiculous 11 day hold on ALL of the funds and would not release even $100 after repeated visits-even though the top supervisor at the Insurance Co verified the check by number and amount directly to a BB&T manager over the phone. They are on transition to become Truist Bank so watch out for getting involved with this outfit.They apparently got annoyed that I kept trying so they arbitrarily closed my account without warning the day the hold came off. Instead of being able to collect a cashiers check at the bank— they said they put it in the mail—effectively delaying another two days for a whopping total of 13 days, two WEEKS if it doesn’t arrive by tomorrow WED . No mail Thursday, guess what “Happy Thanksgiving”!!By the way checks clear in 3-5 business days.I found the phone number of TRUIST CEO Bill Rogers on ZoomInfo. Still zero luck as the gate keeper assistant made big promises early on but delivered zero. She said the CEO could do nothing. Wow there you have it folks! Worthless!
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May 2021 by Dawn Marie Grant
Best and safest bank to use.
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November 2020 by David Greene
Drive thru lady is nice as can be friendly and professional
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October 2020 by Nick Rambo
$8 fee to cash a check, may as well call it the "we're taking your money just because we can!" fee.
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October 2020 by Elisha “Eli” Owens
Not impressed definitely better to stick with a credit union
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November 2019 by Elisha Owens
Not impressed definitely better to stick with a credit union
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September 2019 by Daniel Hendrix
Had to pay an $8 fee to cash a check issued by their own bank. Friendly customer service, but as a policy that's ridiculous.
