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January 2024 by Andy B.
Good store but sloooow checkout. Staff is too chatty with customers and I've currently been standing in line for 10 minutes. The line is continuing to grow.
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December 2023 by Frank Navarro
I am from Naples, Florida, but anytime we are in the area I like to visit the store with my family. If you are looking for outdoor gear this is the place to visit.
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July 2023 by Zak N
Competitive price and co-op discounts. Stu was great... He put my bike on the stand even though I could tell they were busy. I was ready to leave it for a tune up but he adjusted my brakes and a couple other things while I waited for way less. Great service, I'll definitely take my bike back there!
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January 2023 by John Y.
REI is great for clothes, shoes and snowboard edging & waxing but not boots. I had found several snowboarding boots on their website showing as in stock in the Asheville location however the employee I asked looked confused and said they really don't sell them and those must have been returns.
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October 2022 by Laura B.
Bike guys were able to fix my derailleur super quick and provide THE BEST trail recommendations! Thanks to them, my partner and I had an incredible time on our mountain biking trip. THANK YOU SO MUCH!!
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March 2022 by Casey W.
Great place to spend time and money! I would recommend even if you just shop for fashion. Excellent backpack selection.
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March 2022 by Jacqueline T.
Several years ago, I used to avoid shopping at REI because the prices were higher than what I could get elsewhere. Ah, how naive I was. I do almost all of my outdoor shopping at REI now. The #1 reason for this is that they have the best return policy. I think the only place better is Costco (which obviously has very limited outdoor gear). You have an entire year to return everything and you can return it used! I don't mean just slightly used, I mean shoes covered in mud used. I wouldn't return a product at the end of its life, but it's so nice to be able to actually wear shoes on the trail before committing to them. Plus it's nice that you can usually find an REI wherever you're traveling so you can trade in your shoes mid-trip when you realize you bought the wrong pair (like I did at this store).Beyond that, they sell high quality stuff. If you shop the REI brand, it's usually a bit cheaper too. If you pay $20 (one time fee) to become a member, you get 10% cash back and at least 4 20% off coupons per year. The customer service is always great. They make good recommendations and it's easy to return stuff because they just look it up on your account. You will rarely find me buying outdoor gear elsewhere anymore.
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January 2022 by Joe Reynolds
Great service + Co-op perks
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December 2021 by Allison M.
Huge rei fan and this one is pretty solid. A pain to get to (lots of traffic and a bit out of the way) but pretty easy to find parking. They do not have a ton of sale stuff- Im usually more successful online anyway- but you can find a thing or two. The normal priced things are pretty fair and always well stocked. The staff really shine at this (and most) Reis. They hustle and get you taken care of quickly. They are also very happy and energetic about the area and their equipment
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July 2021 by Kristen Claire G.
I try to stay away from "big box shops" but due to covid gear has been limited everywhere and sometimes ya need something for an adventure. If REI doesnt have it, they'll order it. And they are pretty friendly about it too. This isn't the first or only location I've been too but I have to say it is one of my favorites. I'll even stop in just to check out their displays and see if there's any new gadgets out. They always have treats for my pup Lucy so that a big plus too. We've been coming since she was a tinie puppy and I think it's really helped with her socialization. So like any other dog friendly place, please dont bring your fur baby if they don't do well in social settings. You're most likely to bump noses with a few nature loving pups here. No the biggest REI location, but they have everything you need. Usually. Of course now its a bit wonky because of covid. But hang in there. They get shipments all the time!
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April 2021 by Angela M.
This location is one of my favorite stores even though I only occasionally buy something. I love looking at all of their merchandise and the employees are friendly and helpful. Whenever I need to make outdoors related purchases, I try to buy things here or from REI online.
