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February 2023 by J R.
Update: Candy from Community Care office left me voicemail yesterday (Feb 2, 2023). I called her back today (Feb 2, 2023), got recording "voicemail box has not been set up yet." Yep, there you have it! Ridiculous! Called Patient Advocacy right after, got recording, "Please leave name and telephone message." What a fri kin disaster! NO WONDER VETERANS DIE WAITING FOR APPOINTMENTS WITH OUR DYSFUNCTIONAL VA SYSTEM. LEADERSHIP NEEDS TO BE HELD ACCOUNTABLE! YOU ARE FIRED! Feb 1, 2023: Asheville VA is a disaster! Communication is at best 0.1 star's! You can never get ahold of anybody and you get transferred to the wrong people all of the time. When you do reach somebody, they have no idea what's going on. Employees are rude and unprofessional. I had a Tanya in community care who is unprofessional and impatient. Leadership is a complete failure because they do not know how to manage and train their personnel. The VA has gone down hill over the decades and no wonder there are so many complaints. You people do not know how to treat your veterans or even operate an organization effectively. Sickening and despicable.
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June 2021 by Amy S.
Update: A few years back- maybe like two- our friend had to be admitted for surgery. The hospital was very understanding about the fact that we were friends supporting our friend, as he is a divorced gentleman without a spouse in his life to aid him. The nurses answered our questions, kept us up to date, and were very kind. My dad considered going back to this hospital when he got cancer, but he did not. I wish he had. He may have lived longer. Our friend is doing great and I strongly endorse this hospital.
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December 2018 by Tim M.
The care provided at Charles George is, in my opinion, better than care available in the civilian sector. Appointments are almost always on-time and when seen doctors spend as much time as is necessary.
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July 2018 by David H.
I know there are so many VA's that have had trouble, I have to give ours a shout out for being so good. I have personally experienced a few other facilities, each doing what they could with what they had. I am greatful for each. However, The Charles George Center stands above the rest from the moment you enter the property. The grounds are very well kept, and the valet service for those who need it is more professional that many high priced places. The inside is designed with ease of movement in mind, and the walls of honor and displays give the familiar feeling of belonging only vetz understand. The scheduling is easy, efficient, and hassle free. The medical care is more thorough and respectful than any civilian facility. The entire treatment team conveys respect and compassion. I urge any fellow vets who need any type of care to use the benefit you earned, trust in it and get signed up.
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July 2018 by Rebecca C.
After an ER experience where my husband is sent home with a wrist splint for an index finger injury...because "that's all they have" at least the RN took the left hand back and gave him a right hand one. Told would be "better in 2 days"! We saw an outside specialist the following day, since they misdiagnosed and mistreated him...and it needs surgery....the index finger, since that was the injury not his wrist! How can this be happening? It was like the twilight zone, everyone smiling as they misdiagnos and send you packing. They also took an X-ray...it was never shown to us, the "Doctor" had absolutely NO Identification on his person, so maybe it was a patient pretending to be an MD... I'm heartbroken for my husband who faithfully served our country and the VA could honestly not care any less than they do. Also overheard an employee TRASHING the President of the United States, I find it appalling!
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May 2018 by Madelon W.
This place is a absolute joke! I really hope that they get on board with current times. I hope that veterans can truly discuss how they feel about the care they receive here. I am being burned at the stake for having an opinion that doesn't coincide with theirs. I wish that the VA would be consistent in care all over the US, but this is what we get. Looks like I'll be having to come out of pocket to travel to another VA.
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March 2018 by Cheryl H.
Huge facility treating veterans in the area. It's always clean, plenty of seating in the waiting rooms, and the staff is generally courteous, helpful, and friendly . Loads of parking and even a shuttle bus to drive from the lot to the door. There is a Starbucks near the entrance, and a cafeteria. Plenty of ER services and even a nursing home!
