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April 2024 by chris vega
Great experience renting a truck from here. They waited patiently while I contacted my insurance company to make sure the truck would be covered . They had all of the paperwork ready for me and even had the truck warmed up since it was cool out that morning. The truck was in excellent condition.
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February 2024 by Ashley T
Excellent place to rent a truck! Staff was wonderful and so accommodating and their prices are fantastic. I will only be using them for all future truck rentals.
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January 2024 by Linda Patterson
Kim offered great customer service on a stressful moving day. We found out the at check-in that our auto insurance did not cover commerical trucks. Kim offered us discounts on the rental to help offset the unexpected cost of getting insurance through Budget. She was very empathetic, professional and accomodating. She listened to my concerns and were able to made it a better overall experience. Because of Kim, I will definitely use this business again for truck rentals and car tinting !
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March 2023 by Mic Breeze
Don't ever rent here.. I was charged for 5 extra days and upon calling the lady told me she had no idea what was going on and I ended up with an 1100$ bill stolen from me. Now I have to wait 5-7 business days to get my money back because she can't click a button that states I returned the vehicle. I was told by Budget supervisors that she failed to do so resulting in miscellaneous charges... I returned the truck on Feb 28, 2023 and today was charged the money.. Couldn't have come at a worse time.. YOU HAVE BEEN WARNED!! I should have viewed the reviews beforehand and seen how low it already was.. If I could post the email I received from Budget I would.Lastly, the truck I booked wasn't available and no one reached out to me. Ended up getting a larger truck I didn't need with bad alignment. Had to sweep out the tuck bed as well cause it had mulch in it. SMH they need to be banned from BUDGET RENTAL sales..
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October 2022 by ADOPEASS INDIVIDUAL-07
Quick, clean and no problem ever and they are cheap nice and easy to deal with.
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August 2022 by Mirela Certan
Me and husband placed a 16 foot truck on hold. Days go by and we never get a call. Moving day they call us and say there isn’t one available. Now we’re looking for another truck last minute. Wish we would have booked somewhere else.
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August 2022 by sara Griffin
WORST RENTAL EVER!! DO NOT USE CANDLER/ASHEVILLE NC LOCATION!! SEE PICTURES ATTACHED OF 10 FOOT TRUCK WE PAID FOR 12 FOOT TRUCK, DRIVER SEAT HALF GONE & SHREDDED WITH OLD SHREDDED DUCT TAPE HANGING OFF, A/C NEVER WORKED, CHECK ENGINE LIGHT NEVER WENT OFF, SEAT BELT LIGHT STAYED ON, 161,000 MILES ON TRUCK AND ABSOLUTELY FILTHY!! WE CALLED, THEY DID NOTHING AND WE WERE TOLD TO CALL THE ROADSIDE SERVICE AND THEY WOULD FIX IT, THEY DID NOT!! PITIFUL EXCUSE FOR BUSINESS!! DONT WAIST YOUR TIME GO TO UHAUL!!
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June 2022 by Joshua Paul Weckesser
Would not recommend. Had a confirmed rental at 1pm. Arrived early, doors locked. Number posted on the door was not accepting calls. Waited until 1:20p and left. Was in and out at U-Haul by 1:36.
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May 2022 by Jill Crosby
If you want a moving truck that will leave you stranded then this is the place to rent from! Horrible customer service. The lack of intelligence that is required to work at this location is impressive. Stay away from this location, in fact stay away from Budget all together.
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December 2021 by Jack Willoff
Very nice people, no hassle rentals. Much better than uhaul. Highly recommend this company over the rest. Would go out of my way to rent here again...
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November 2021 by Amber Brown
As all of the other reviews here say, I showed up to pick up my truck on the reservation day. Their lot was full of trucks but the guy said that they didn't have any left and that my reservation should have been canceled. It wasn't and I even had a reminder email that I showed him. No solution was offered and he didn't say anything else but sure enough the next day I had a No Show charge on my card. Called them immediately and have left multiple voice-mail....still no call back. Reached out to corporate Budget and they fixed the issue right away. Went to Uhaul right up the street and had an amazing experience. do not waste your time here. Seems like they are just swindling folks out of the No Show fee.
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August 2021 by Chris Core
This store location is full of liars I return the truck full of fuel they said they still had to go and put three or 4 gallons in it charging me the $35 service fee plus the amount of fuel I had to call customer service to get a refund on it do not rent from this location
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May 2021 by rubae schoen
Staff was awesome, and we finally got a lift truck. Whoohoo
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March 2021 by Abegail Crapps
We reserved a 26 ft truck from them at the beginning of the month and 2 weeks later we called to make sure everything was still in order. We were told that the 26 ft truck was on its way and would be waiting for us. The morning of our pickup we called once more to see what all we needed to bring. The lady we talked to was VERY RUDE and told us that they did not have a 26 ft available. We ended us having to get a 16 ft truck. The lady ended up hanging up on us, DO NOT USE THEM!!!
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February 2021 by Raymond Moore
Reserved the smallest truck available. We arrived earlier than our scheduled time. There were three of those trucks on the lot. No one was in the office, a note was on the counter to call them. I called them, they said they were on the way to pick up our truck. I mentioned there were some on the lot. I was told they were all disabled and they were getting a larger truck which we did not want. I told them to cancel but were charged a no show fee. Judging from the comments this is a common practice.