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March 2024 by Dakota Griffith
Heather and the other employees (I’m sorry I forgot the names) were so nice and helpful, we forgot our certificates and they ran us down to get them to us. By far the best BAB experience I’ve had so far. You don’t find a lot of great customer service like them.
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March 2024 by Riley Coble
Hands down the best Build-A-Bear I've ever gone to.Every staff member so was so kind, welcoming, and amazing. I can't begin to express how happy I am about this visit. I got one of my plushies completely restuffed and one stuffed for the first time - they hand sewed them back up with so much care. We talked about the ponies and how it seems like a lot of people don't come by with them anymore!Thank you so much guys for the awesome and memorable experience. It was one of a kind. ♡
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February 2024 by Ragan Jones
So fun. My sorority sisters and I went and they were so welcoming and excited for us. Johnita went above and beyond to accommodate us. We will be returning soon to build more bears.
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February 2024 by Jim Rauland
Johnita was so great with our kids. She made it a great experience! Thank You!
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December 2023 by Tristan Cochran
This was our first experience at build a bear, Octavia greeted us with excellent care and attention. Wonderful customer service skills and a very welcoming personality. Johnita helped us bring our little friends to life and truly made our first experience something truly special. Checking out we were also very pleased with the customer service by Madison, she checked us out in a timely manner despite the Black Friday chaos and made sure that our needs were fully satisfied before leaving. Excellent teamwork everyone, we will certainly be coming back soon!
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November 2023 by Jessica Rae Burchfield
Johnita made the experience of getting a build a bear so much fun for my girls. Thank you!
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October 2023 by Evan Kolosna
Excellent experience. Took my seven-year-old daughter to get her first bear for her birthday. She was pretty shy at first, but the staff were super friendly and professional. Alex gently walked her through every step of the process so she got exactly what she wanted. My daughter had so much fun and she loves her bear! Will definitely be back.
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October 2023 by greg lyons
Love this place, had my 50th birthday there, thank you wifie, every time we pass a Build A Bear... gotta go in and see if something peaks my attention....
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October 2023 by Jill P.
Had a great experience with Alex. They made our BAB time really fun and took care of our older BAB stuffy. Thank you Alex!
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August 2023 by Rose Jerome
Took my 5 year old who was pumped on this birthday bear business. Waited in front of gate of Build a Bear at 11am. Disgruntled employees opened gate a few minutes late. I didn't care about that, but what I did care about, was the fact that the two working, especially the younger one, seemed to not want to be there at all. I told younger one (after being ignored by older one who was texting) that we were here for the b-day bear and she pointed to it on the wall and said "that's it" instead of engaging with my child and doing her job. I held in my frustration at her terrible attitude and customer service bc I didn't want to ruin the experience for my child. I had to prompt this employee to get the bear and provide service (crazy notion right?) to my child and myself, but really, my child. I of course had to buy more stuff, outfit etc, but hated the thought of giving $ to this business. I thought of it more as giving joy to my daughter. Whatever the reason these ladies were not thrilled to be at work today, there is no excuse for not being positive and joyful in a business made for kids. When the girl finally got the bear to stuff, she quickly rushed through the routine with my daughter, but she at least spoke kindly to her. Why work at this place if you don't want to be nice to people? That was my kids first and last b-day build a bear.
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August 2023 by Leigh Ann Huffman
I called on Wednesday to verify availability of the Disney Stitch character. Business hours are listed as opening at 11am. I picked up FOUR children anddrove 1.5 hours. We arrived at the Asheville mall at 11:20am on Thursday. The store was closed. There was no sign on the door. We had to call, only to find out that they were closed due to staffing issues. "Oh, but we will reopen tomorrow." Build a Bear corporate: maybe you should review your pay scale, benefits, and management to discover why you can't keep employees. From 4 very disappointed kids (and upwards of $200 to spend) #Barnesandnoblegotmymoney
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April 2023 by James Wnuk
Experience for the whole family did everything every animal download costumes the bear are your cat or whatever stuffed animal you got give him a heart make them smell good also you can make him talk I love the options that they give us of canines and sea lions
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April 2023 by Charlene Taylor
Always check it out to see what new animals they have. Cute frogs, bunnies, etc. For Easter
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February 2023 by Crazy Cat Lady
Everyone was great! My son had a wonderful time. The store was clean. We are happy with our purchase. Great experience!
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January 2023 by Aimee Greenarch
The ladies working were very sweet and good at their jobs. My daughter absolutely loved her experience
