CarMax offers an easy car buying and selling experience with no haggling or pressure. Customers report the process is fast, efficient, and professional, with many highlighting a great experience from shipment to test drive, trade-in, and final purchase. The business carries a large selection of used cars, trucks, and SUVs, making it easy to find a desired vehicle. While most experiences are positive, some note the importance of checking that all parts are on a vehicle at purchase. In cases where issues arise after sale, such as needed repairs, CarMax has been known to do right by customers, including reimbursing for certain costs. Many customers are very pleased and highly recommend CarMax, with some returning for multiple vehicles due to the overall positive and helpful service.
Josh Stanaback was a great help with excellent customer service. He was very knowledgeable about cars and so courteous. My husband and I appreciate Josh’s help in finding the perfect car!
January 2026
It was a very pleasant experience. I was given a check for just the amount that had been quoted.
January 2026
Landon did a wonderful job of helping us. He was patient, kind, and dedicated to helping us find the best car for us.
