CarMax offers an easy car buying and selling experience with no haggling or pressure. Customers report the process is fast, efficient, and professional, with many highlighting a great experience from shipment to test drive, trade-in, and final purchase. The business carries a large selection of used cars, trucks, and SUVs, making it easy to find a desired vehicle. While most experiences are positive, some note the importance of checking that all parts are on a vehicle at purchase. In cases where issues arise after sale, such as needed repairs, CarMax has been known to do right by customers, including reimbursing for certain costs. Many customers are very pleased and highly recommend CarMax, with some returning for multiple vehicles due to the overall positive and helpful service.
Bought a 2017 VW Jetta GLI from CarMax. Tanner Suarez helped us out in the process. He even walked in the rain for us. Nothing stopped him from showing us this car. It was a smooth process and will def go back again in the future for another vehicle. Thank you so much Tanner!
July 2026
Beni & Nick were so helpful for getting me into my new ride! Was very satisfied with my experience at this carmax! 😊
July 2026
The people are excellent and most helpful to work with. I would recommend CarMax for your next car purchase.
