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October 2023 by Debbie McMannis
I recently had to recarpet a basement faster than I thought would be possible. I didn't have a lot of hope for getting this done as quickly as I needed, but I stopped in to see Angel Hyler at Carpet One. Angel showed me the carpet that was in stock so we could get on the schedule quickly. She got the carpet ordered and put us on the schedule. When I had questions, she was readily available and quick to answer them. The entire basement was carpeted in what I consider record time! To say I was thrilled is an understatement. Anytime I need carpet, I'll be calling Angel! I can't recommend them enough.
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August 2023 by Barbara B.
Very frustrating experience. Selected some carpet we liked and the person measuring the room came quickly. Went to the store to order a few color samples and get the price quote, which turned out to be much higher than anticipated. We asked for a breakdown of the cost and were told that they only give a breakdown after they receive the money!!!! We said that was absurd, but the saleswoman, Angel, held firm to that policy. Needless to say, we went elsewhere. Just as well, since the color samples never arrived, even after Angel said she would reorder them.
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May 2023 by Kent Wolff
Thank you Katherine and Carpet One. We love our new kitchen! It's functional, impeccable installed and most importantly beautiful. It's everything we wanted and we couldn't be more appreciative. Kudos and sincere gratitude to Katherine, David and everyone associated with Carpet One. We'll continue to recommend you to friends and family.
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May 2023 by Mike Burnette
The overall experience of shopping and purchasing carpet at Carpet One was very good. The only downside was that the manufacturer was implementing a new run of the carpet we had ordered and we didn’t find out until we called to inquire about an installation date.A positive note regarding installation was that we got the carpet installed a week earlier than we had been informed.The installation was phenomenal. The installer was a perfectionist. We had a squeaky floor in several spots and he fixed every spot. He also didn’t like a section of the carpet that had been installed. He pulled the section and reinstalled in order to get a more pleasing perspective. Bravo!
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April 2023 by Natalie Torres
Brad and his team were extremely helpful, patient and very informative. Although we were on a tight timeline he and his team came through with the product in a timely manner. We highly recommend Carpet One.
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March 2023 by Mark
This is a preliminary review and I'll update as the process unfolds. I am buying a house that has hardwood floors that need sanding and finishing. So far the store personnel have been friendly and helpful. Don, the person sent to measure the square footage was punctual, knowledgeable, and friendly also. He pointed out to me a problem I have in the bathroom and how I could fix it myself. Just waiting on their proposal now and will update later.
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December 2022 by Victor Jiannine
In searching for carpet for our hall, we visited Carpet One. We were helped by Angel Hyler, who was wonderful to work with. She not only knew her products, she has a winning personality. She was patient with our many questions & most helpful. We felt the pricing was good and when it was installed, our installer was great! His name was Billy Allen. He called ahead, was on time, and listened to our concerns. He did excellent work and in a timely manner. We were extremely satisfied with our salesperson and installer, we recommend them and Carpet One!
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December 2022 by Stacey McDaniel
We are very happy with the service that we got through Carpet One. Angel was great to work with, and the floor installers (Terry and his crew) were professional and skilled at what they do. We are very pleased with the results!
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November 2022 by M.J. Taylor
Excellent customer service (Angel fits her name) and high quality brands! A little more expensive than some but an excellent credit promotion made up the difference. I would shop with them again!
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November 2022 by kurt busse
Brad was awesome, he let me make the choices and gave me some very helpful information to assist in making the correct decisions. The installers were great… quality work for sure!!! And the girls in the KIBA studio: Katherine and Hannah were extremely patient and worked with on MY design ideas to make my dream kitchen a reality, they were awesome!!
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November 2022 by Freda Wells
We have really enjoyed working with Katherine Evans . She was very knowledgeable and had some great ideas to help us with our kitchen remodel. We were always treated like we were important to her and she always answered all our questions and concerns. We are looking forward to working with her again on our bathroom remodel. I would recommend Katherine and Kiba to anyone looking to update their home. We had an awesome experience!Freda and David Wells
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September 2022 by Lynn Sturdivant
Though the carpet we selected was back ordered, our experience was a very positive one. Brad was patient with our repeated inquiries about the delivery date and made sure we were on the installation schedule. We are very happy with our new carpet!
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September 2022 by Susan Key
We enjoyed working with Isabel and Angel, and we were impressed with their great customer service. Perfect combination of professional, friendly, and efficient!
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June 2022 by Kristy Carter
We are very happy with our Carpet One experience. We had a specific type of flooring we wanted for our small kitchen remodel (Marmoleum) and Carpet One is one of the few places in town certified for installation. Isabell and her team patiently walked us through the entire process - from helping us understand our options at the beginning all the way through checking to make sure we were happy with the install. Of note - we live in an old house (almost 100 years old). It took some problem solving to determine our subfloor and underlayment options - we are super happy with how they guided us through that part of the process. Additionally, their communication with us spot on - they were quick to respond and showed up when the said they would. On the day of install, the work took longer than anticipated but the guys stayed late to compete the job. I will be recommending them to anyone who needs new flooring. The cat is happy, too.
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June 2022 by Steve S.
Worst carpet place EVER. It took them over a week to provide a quote after the estimator came to measure. They quoted $7500 to carpet less than 500 ft2. I found comparable carpet at another store and they quoted $3350 - less than half. Plus, they sent me a quote within 48 hours of measuring. I only regret that I wasted my time going to this place and wasting my time before finding a better option.
