-
December 2023 by Jasmine Malone
Anbreail was so sweet she let us stay late and shop around she was AMAZING she was so informative and helpful and without her i wouldn't have found all my work shoes !! Thank you and I’ll definitely be back
-
October 2023 by Raghu Patil
While traveling out of state and stopping in at the Asheville, NC location, Jeremiah went above and beyond to help me with the purchase of Zerogrand Oxfords both before and after the sale.After browsing the store and not finding my desired style, Jeremiah checked on me and offered to search the system for stock to see if he could order the shoes for me. Not only was he able to order them, he was able to do so at a substantial discount from retail pricing, take advantage additional in-store promotional pricing for an even greater discount, and ship them to my home for free.The shoes arrived to my home very promptly in perfect condition but Cole Haan has changed the sizing and fit of the newer Zerogrands with the Stitchlite layer and my usual size did not fit. I called Jeremiah and he was able to coordinate the return and reorder of the correct size for me.This whole experience demonstrated an incredible commitment to support and service that it is rare to experience these days. I will be frequenting this location for my Cole Haan purchases and cannot recommend them highly enough for their level of service to their patrons.
-
June 2023 by Fenn French
Nice place, good selection. If they don't have your size they can order and ship to your home quite easily.Prices were good but don't miss the real deals in the left rear of the store by the service alleyNot much service but a little. About what you would expect at an outlet store.
-
March 2023 by Lisa Tran
I have never felt so uncomfortable upon entering a store where all 3 employees stared at us up and down and did not say a single word to us. Everyone else that entered after us was greeted with a hello and welcome in. The shopping experience was so uncomfortable we left without even looking around for much.
-
December 2022 by Bill Griffin
I had an incredible shopping experience yesterday at the Cole Haan Outlet in Asheville NC. The store manager Alena Bidnenko was extremely helpful. She went out of her way to make sure I received top quality service. Thank you Alena!
-
September 2022 by Peter Salazar
2 out of the 3 workers on their cell phones. Vibe was very weird and uninviting
-
April 2021 by byron matthews
Jessica O' Connor was very very helpful... She sold us 5 pairs of really cool shoes today!!
-
January 2020 by Beas Bkr
New shoes wear like comfy slippers !
-
September 2019 by George Partridge
Nice selection and prices. Friendly staff
-
June 2019 by Luis Campino
great store, nice staff
-
May 2019 by Bruce Becker
Your feet will be happy
-
April 2019 by D Stevens
Loved it customer service was great. I purchased 8 pair of shoes. Will be back on my next trip
-
March 2019 by Thomas Hawkins
One for help in finding two new pairs of shoes. Small clean concise store with able help. Will be returning for my next pair of dress shoes.
-
February 2019 by Boone A.
Watch out for Alissa! This one has a lot of attitude and rude snappy comments to give. Not very appealing for a manager. Very New York if you know what I mean. Oh, and the Asian girl was super rude too. When she put her finger in my face and told me wait and sit down I should have slapped the b***** I'd say this store needs a total refresh with a polite, more attractive staff. And did I mention this is an outlet store... With this much attitude they must be thinking it's Hermes in St Tropez.
-
February 2019 by Kyle Ponder
Great associates who are always friendly and on point with their suggestions also some of the most comfortable and durable shoes I own.
