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January 2024 by James Bond
This place is awesome! My car looks show room ready. Cant even tell it was ever wrecked. Very friendly and professional, had many conversations with Roscoe and Tabitha was very helpful explaining the process to me, since all of this is new to me. I have sent multiple people there and will come back if ever needed. GREAT JOB TO THE ENTIRE TWAM
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January 2024 by Michael Shepard
TLDR; Pick somewhere else if you can. Details to follow, but I would never come here again with any car I care about. Paint and body work looks good and the turn around time wasn't bad either, but it came at a cost yet to be realized. The 2nd star is for the paint and body work.---The car sat in their lot for 5 days after drop off before work began- The work took 3 days for minor dent and paint repair- I received a message saying my car was ready to pick up but on arrival was told it was not ready and needed to go to a 3rd party facility for wheel replacement- Called the next day to check to see if it was ready and was told they would call and find out and get back to me- 3 hours later I called again because no one got back to me- In that call I was informed my vehicle was done but still at the 3rd party facility and that with 4 people up front (non-techs) there wasn't anyone available to pick the car up for me.- I opt to pick up the car myself only to find a few issues caused by both oversight and negligence. IE: Interior trim out of place, not fastened back into place; Taillight housing not connected so I had no brake, reverse, or indicator on that side at all; and the biggest of which - my very expensive aftermarket stereo has no power at all.I have a dashcam that took footage every time the car was in the ON or ACCESSORY modes and in one of the clips, the car is one the entire time it's being worked on in a bay at which time you can see and hear my car "spazzing" out as it loses power repeatedly and eventually the stereo head unit visibly stop responding to the continual power cycling. In a later clip when the car is being driven to the previously mentioned 3rd party location the woman driving turns off music from her phone and attempts to turn on the stereo, which shows it no longer works, then goes back to music on their phone.Currently have reached out to corporate persons as this is a franchised business, and will not contact this facility unless it is absolutely necessary going forward.
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January 2024 by Chris Murphy
Steer clear. Unprofessional. Incompetent. Delayed repairs for months. Totaled out the car in the end. Fed lies for weeks and threatened physical violence when inquired in person about delay after delay. They ended up calling the police. I have beenformally trespassed and can no longer step foot on premesis. Thank you. Now l never have to go back.
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January 2024 by James Garrett
This company is fraudulent . They said they were replacing my doors. I literally have the scratch marks from where the other person backed into me. Supposedly fixed the sensor on my gas cap release. Still broken from the collision. At all cost avoid taking your vehicle to this location for repairs. They only take insurance claims. Pretty sure it’s for less accountability! I was told when I addressed my check engine light was showing on my dash . To file a claim through insurance. And what I’m assuming was the manager lady on duty. When I attempted to have a civil conversation about what I noticed was wrong, instantly became rude and aggressive. This place should be shut down for sure.
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January 2024 by Matthew Morris
Garbage.....
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December 2023 by Kara Hege
Very friendly staff!
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December 2023 by Vlad Iurco
They promised they would give me a quote but failed to deliver. After numerous attempts no response still. Very unprofessional.
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October 2023 by paul murfin
I took my wife"s car here after it had been hit in a parking lot. It had minor damage needed fender replaced and small repair on the hood . they said it would be two weeks . at two weeks, it was not done and I called them to ask when it would be done because the insurance company only had my rental down for two weeks . I spoke with the manager who told me not to worry about the rental because the other person was at fault and the insurance company had to pay for the rental until my car was done . She said she would notify them of the additional time . four days later(Friday) I pick up my wife's car and turn in the rental to find that I was charged for the extra days .I went back today to ask about it and the manager became very defensive saying they had nothing to do with car rental billing . told me once again that the insurance has to pay it and when I asked her where to find that she told me to "GOOGLE IT!" I began to walk out realizing they were not going to be any help and she said quite smugly as I left "Sir you have a nice day" . first it should not have taken this long to repair my wife's car. Second, If you tell someone something you should stand behind what you said . I 'will never bring a car here to be fixed again . poor customer service at this location ,except for Roscoe at the front desk . I'm out 119.00 dollars for listening to her and she does not take any responsibility for it at all.Services: Painting
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October 2023 by Stephanie Lynne
Absolutely horrific....I'm a victim of a crime & without even being able to explain the circumstances the manager "Jamie" refused to fix my vehicle.... Costing us 2 weeks on our insurance for a rental without even contacting us! Absolutely unprofessional and that is not a miscommunication that was your job! My car is not a hazard... I'm thinking of suing the company.. the woman is completely unprofessional number one I was not contacted at All by the shop itself she's blaming the insurance company that is not correct. They told me that's NOT correct she just kept existing that she was the manager over everything everybody has a boss.
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August 2023 by Gail Case Romero
On 17 July 2023, Rosco, who runs the Front Desk, SURPRISED & SAVED me from replacing both left doors. I went to see them, because a car backed into the left side of my car. There was, what I thought was a 3 ft long, 1ft high, huge, horizontal black scrape. Rosco handed my car over to a Technician. Five minutes later my car was returned to me, with two shiny clean left side doors. It was rubber tire smudges. No charge!!!And, a huge “thank you!!!”.Gail Case Romero,(Happy Customer)
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August 2023 by Tyler Penley
My car went in with no fuel leaks documented by GEICO and the tow company. Go to pickup and I am informed it has a gas leak. Tried to repair a section of my car that was supposedly not related to the accident, and all around worst customer service I have EVER experienced. I have been left with no other options but to pursue legal action. I write this review in hopes it will prevent others having to go through this as I have.Services: Steering & suspension repair
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July 2023 by Maria Rosales
They all have been amazingly patient.My car was done two weeks after, since I work out of state, they kept my car safe.I wouldn’t trust anyone else unless it’s Crash Champion in Asheville!!! Thank you thank you
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June 2023 by Elena Wall
Cara and Ashley and the Progressive guy Tyler (I think?) all have been very friendly and efficient. My car is currently with them, looking forward to the repairs!
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May 2023 by Wynona L.
Great job! They kept in touch, car was ready on time. Friendly service, car was detailed when I got it back inside and out, would recommend!
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May 2023 by Mario Nunez
This place was recomendable by my insurance. Drop my truck off to have both fenders replace and painted. I was told it could take up to 1 week. 3 weeks later finally got it done because they cannot keep up with there parts. Lack of communication. Interior of the truck covered in dust and debris for sanding. Had to get it detailed to get all off.Services: Painting
