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March 2024 by Neely Wienrich
Amazing experience. Deborah was able to fix my canon camera lens on site within a few minutes. Prices are the best around. Great customer service. I live in Greensboro NC and this is the only place I trust with my camera. You can even ship your item to them if you aren’t local.
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March 2024 by Jeanine Crum
The go to place in Asheville for camera repair and parts
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February 2024 by Tori Bartlett
I had a wonderful experience with Crystal Repair adding a missing screw to my film camera. Service was excellent - I will definitely be returning!
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January 2024 by Melissa Ward
Lovely people and super fast, wonderful repairs! Highly recommend!
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November 2023 by Boris F
I brought my Konica Auto S2 rangefinder for repair, and they got it back to me working flawlessly. Kind and excellent service throughout the entire experience!
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October 2023 by Gordon Magonet
I brought the camera lens in to make sure it was OK. The technician cleaned up the front of the lens and reassured me.
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September 2023 by Frank Erckmann
The lens cover on my Panasonic Lumix camera was sticking and not closing completely. I took it to Crystal Camera Repair this morning. The lady there immediately noticed a small dent that might have been the problem. She took it back to the technician who smoothed out the dent and the camera now works perfectly. And, at no charge. What a great experience. They could not have been nicer. She was just a delight and the whole experience could not have been better. Thanks so much.
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August 2023 by Carlyle Ellis
Crystal camera repair is conveniently located in my home town. Being able to drop off my camera locally has been a time-saver compared to packing and shipping. In the past I have been able to speak directly with a repair technician about any camera issues I was facing. This personal touch gave me confidence in entrusting my valuable camera equipment to their care.Unfortunately, the current setup allows me to communicate only with the receptionist. While the receptionist is friendly and personable, it's evident that they lack the technical knowledge required for in-depth camera-related discussions. This shift away from direct communication with a repair technician has left me feeling uneasy. When it comes to handing over my chosen instrument of artistic expression for repair or service, having some prior knowledge about the technician's expertise is crucial. I believe this concern is not just rooted in traditional practices, but in the fundamental need for a trustworthy relationship.It's worth noting that I've had the privilege of talking with highly skilled film camera repair shops over the phone. These interactions have not only reassured me but have also allowed me to better understand the repair process and potential solutions. However, for reasons that are unclear to me, Crystal Camera Repair has chosen not to offer this option and I believe reintroducing the ability to speak directly with knowledgeable repair technicians would go a long way in building trust and ensuring customers like me feel comfortable entrusting their precious camera gear for repairs.
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May 2023 by Penny Gamblin
Best camera repair in North Carolina!!!Excellent prices and work!!!Very honest on her pricing and repairs!I've used her to fix a couple of cameras and I was never disappointed.Would highly recommend!!!!!!!!
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February 2023 by Leo Bebb
They were able to straighten a bent aperture on our Nikon D7500 -- a repair that could have taken months and additional hundreds of dollars at one of Nikon's service centers. Thanks so much!
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November 2022 by Jenny Johnson
I'm so thankful to have found this place in Asheville, NC, so many years ago! The folks are very friendly, informative and detailed. I never leave without being satisfied with their service as you enter the door until you pick up your repair. I highly recommend Crystal Camera Repair.
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October 2022 by Mike Cooper
I took my Fujifilm camera to Crystal Camera Repair to see if they could fix a stuck lens mount locking pin. Although, they advised me that Fujifilm did not provide parts to independent repair shops, they agreed to take a look and see if they could help. In just a few minutes, the nice lady returned with my camera and told me that the tech had cleaned and adjusted the mount but wasn’t sure if he was able to correct the problem. When I asked how much I owed them for their service, she refused to let me pay since they couldn’t be sure they had corrected the issue!It is hard to find customer service like this in today’s world! When I returned home and mounted a lens to my camera it worked flawlessly. I would use their service again should the need arise and will recommend Crystal Camera to all of my friends!
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September 2022 by Cheryl DiMaio
You don’t find service like this any more! We were on vacation and a lens jammed on my Canon R6. I tried everything to get it off, but it wouldn’t budge. We were about to go hiking and I really wanted to take some photos of the waterfalls in the area. Five minutes at Crystal Camera and they got it off for me! Not to mention I had a lovely chat with the woman behind the counter. This is a small mom and pop type camera repair shop, but the service was excellent! I wish I had something like this where I live!
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September 2022 by Jon Lutz
Very good experience today with Crystal Camera, broken lens, they took it in immediately and gave me an estimate on repairs. Also suggested I could buy one used cheaper than repairing this one.
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August 2022 by Saied Deris
Your company is outstanding in customer service. I was so impressed with your honesty and speedy response. I could have paid a lot of money to another company for what you did but great people always show their ethics and honesty. I recommend your company to every one who value great work with reasonable price.Thank you again!
