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February 2024 by Kate Walker
Don’t try calling the pharmacy… you’ll be on hold for over 7 minutes then someone will pick up & hang up the phone.
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February 2024 by Drew Farris
This CVS is awful. The pharmacy specifically. Never open normal hours and closes early or opens late. Yet again without my meds because this CVS pharmacy does not abide by the hours advertised. They never have anything in stock, so even if they are open you can’t get it because it’s on hold or the right people are not there. CVS buys all of these small pharmacies out and forces them to shut down to take business and then cannot provide the service they advertise. Beyond frustrating.Edit: Coming to add I returned the next morning during posted business hours and the pharmacy was still closed at 8:45a and the pharmacist was beyond floored I had the audacity to ask when they were planning on opening. Still without my medicine. Amanda Keeler either needs a ton of help or needs to be relocated. This is ridiclous.
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February 2024 by Leland Edwards
This is a store dying a slow death. The pharmacy hours are dwindling. The drive-thru closed due to staffing? Or Corporate Greed? Two struggling employees in the pharmacy doing allhumanly possible plus some. Long long lines, never able to answer phones, They are not able to keep up with the customer load. This place cares less about the customer. Itnis clear. They also careless about their over worked over burdened pharmacy staff! Absolutely pathetic.
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February 2024 by Molly Sullivan
Never enough staff. Outside window regularly closed due to staff shortages. Can’t answer the phone, ever, because of staff shortages. Pay your people more and get enough staff!
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February 2024 by Barb Sinclair
My (very common) medication has been out of stock two weeks. I've tried calling pharmacy multiple times a day for three days, remaining on hold 15-30 minutes each time, and still can't get anyone for an update. Transferring all my business elsewhere.
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January 2024 by Ms America
Rude people !you need to know how to talk and treat your employees! if you like work with dummes its place for you!
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January 2024 by Dan Thorpe
CVS River Ridge is now the only game in town for those of us in the Fairview, Reynolds area. However I have seen no increase in staffing levels since they closed the one at Ingles in Reynolds. They know they have a monopoly and so they don’t have to make any improvements, SAD!
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January 2024 by myra goodwin
Excellent. Pharmacy always willing to problem solve..call my doctor if necessary.There is often a wait, but when you are giving individualized careful attention to something as important as medication..that is to be expected.Thank you CVS River Ridge!
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January 2024 by Darlene Rockwell
Worst service ever. On vacation ran in to get some meds.threw up in parking lot. So went back in to the minute clinic sat for 15+ minutes just to be told they can't see me. I asked to usedthe bathroom and was told no
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January 2024 by No Name
CVS please staff your pharmacy so they don’t have to close early, close the drive through and have a line 15 ppl and two days to fill medications. Treat your staff better and maybe you won’t be short staffed. We know you’re making a lot of money!!!!
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December 2023 by Rebecca Buntyn
The River Ridge, Asheville, NC CVS store manager was extremely rude and unwilling to explain two issues I had with a product I’d bought there earlier. He became irascible while speaking with me.
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September 2023 by Amy Knisley
I live a few blocks away and have been using this CVS as my drug store for several years. The folks in the pharmacy are really great -- there are a few who have been there consistently over the years, and really without fail they are kind, helpful, competent, and professional. During COVID they basically rigged their own clear barrier back at the desk with plastic and duct tape! They've worked hard to get things resolved with doctor's offices too, which can be such a pain as we all know. I see some negative reviews here and of course folks will have different days and different experiences. In my several years though, this CVS pharmacy has been terrific!
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September 2023 by Mike Lytle
Worst service I've ever received--ANYWHERE!!! Called first to see if RX was in stock. Waited over an hour till someone answered then they intentionally HUNG UP ON ME!!! Called back, waited another 24 minutes for an answer. In between all of this I called corporate and even they couldn't get an answer!!! They assured me the RX was ready, and in stock. Went next day to pick up and was told it was OUT OF STOCK!!! Made a fuss, and pharmacist comes out and says THEY DO HAVE IT IN STOCK!!! SOMEBODY LIED!!! Short staffed. Rude, obnoxious, and not the least bit concerned with the customer. Store should be closed!!! I've never seen anything like this in my 65 years of life! They complain about being short staffed yet there's 8 people behind the pharmacy counter. Store manager flat out REFUSED to get involved!!! UNBELIEVABLE!!! What planet are these people from???
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September 2023 by DT 1825
I had a transfer to the CVS because they closed the one in Fairview. What a difference.The staff there is so unprofessional. between my wife and I f four times we have gone to pick up a prescription and they’ve lost it. They totally cannot figure out why I had a confirmation to pick it up and then when I get there it’s not there. twice we’ve had to have our doctor call it in again.And then to top it off after they have made a mistake they are rude about it. Terrible service. I can’t believe it’s a CVS Pharmacy based on what I’ve seen before at other locations.
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July 2023 by Steve
Pharmacy gets worse every day and screw up every prescription I get there. Wish I didn’t have to go through CVS but my insurance requires it.
