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August 2023 by Catherine Cottam
Going to this CVS used to be such a positive experience. I actually loved it. It was on my way for a couple years but was then very out of my way but I continued going there. The pharmacy staff were always wonderful, efficient, and kind and really did a great job making sure things were ready on time. Now the pharmacy staff are overworked and underpaid and it shows. My NP sent a prescription in one week ago today (sent July 28). CVS came back and said my insurance was requiring a pre-authorization. My NP provided the documentation for that and it was approved two days later on a Sunday. CVS’ app never changed from saying they had contacted my doctor and it could take a few days. Yesterday evening, I contacted my NP to verify that the prior auth had been sent and she provided me with a screenshot of its approval on July 30. This morning (August 4) at about 9:40AM, I called my CVS to ask what was happening. They didn’t offer any explanation and assured me my Rx would be filled this afternoon. The status in the app finally changed to “in process” and remained that. At about 3:00pm I still hadn’t heard from them and the status hadn’t changed, so I called corporate. It took me calling corporate for the pharmacy to tell me that they didn’t have enough of my medication. Because it’s a controlled substance and they didn’t have enough of it, they told me I would have to “lose the rest of my prescription” which i assume means I would have paid the full copay for the few they had then would have had to pay cash for the rest of my prescription- which costs several hundred dollars without insurance. They told me they have it on order but it didn’t have enough in stock. I asked if they hadn’t had it since July 30 when my pre authorization went through and was told “around then, yeah.” They did not tell me ANY of this this morning. They waited until after 3pm on a Friday afternoon when I had no guarantee of being able to contact my NP in time to fill the Rx somewhere else today. I told them they needed to find me a CVS nearby that had enough and the closest one they could find was over thirty minutes from my house. Thankfully, because my NP is AWESOME, she was able to send the Rx there. The people at CVS at 2001 Spartanburg Highway in Hendersonville were delightful. Like I remember this CVS used to be. Now the customer service is atrocious. The one exception is Grace, who is very clearly always trying her best. I’ll be going to a different pharmacy tomorrow to request to transfer all of my medications. 0/10 do not recommend CVS at 1080 Hendersonville Rd in Asheville, NC.
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June 2023 by Madelon H.
The pharmacists at this CVS are just wonderful. I never have an issue. They prepare my prescriptions so quickly. They're thorough, knowledgeable and very kind - not a lot of fuss. They know exactly what to do and how to do it. Honestly, I haven't read any of the other reviews,but I can't understand why in the world this CVS, on Hendersonville Road,in Asheville North Carolina, has less than 4.5 stars! I give them five stars, I would give them 10 stars if I could. I feel as though I am welcome there. I feel as though I'm not a burden when other pharmacies treat me like I am or judge me. This CVS is better than any CVS I went to when I lived in Chesapeake, Virginia, it's better than all of the CVS stores/pharmacies I went to in the Charleston South Carolina area, when I lived thereand it's better than any CVS I've had to go to when I was out of state for any reason. I've personally, never had to wait in line at the CVS. Literally not even one car in front of me. Well, actually, there was one car, one time but it was actually driving away as I pulled up. Not that a few cars would impact my review - still 5 stars! The gentleman pharmacist is so laid-back, but at the same time I always see him just working away and busy filling Rx and helping. I feel safe, knowing that he's filling my prescriptions. There was a lady pharmacist that has helped me before, she was very kind & and seemed to be excellent at her job. I really believe that gentleman pharmacist deserves a BIG RAISE...most likely both of the pharmacist that I've dealt with deserve a raise. I've just dealt with a gentleman more. I trust this pharmacy. I loved the fact that when I go there, I know it's not gonna be a hassle. I've never seen or heard a customer have a hard time with this CVS, attention to things like that, because I really take serious consideration about who I do business with...so I notice a lot of little details. I truly believe that people need to be really careful about which CVS they're reviewing, because there's no way that all the negative reviews for this CVS are accurate. Please be mindful of which CVS,or which location of any multi location business your reviewing, so people can really know. I don't usually leave reviews, but I felt I should give credit where it's due. My husband who chose to go inside the store today to pick up a prescription for me said that he felt a good energy when he walked in the store. He said the store was very clean and neat. He said that the associate smiled and welcomed him as well. He even had to use the restroom and he said it was very clean. I hope this helps someone looking for a good pharmacy with excellent associates. I have to say the pharmacist is 100% pure excellence when it comes to doing his job and I am pretty sure the lady pharmacist deserves the same recognition,because my husband said that he was pretty sure that the lady filled my Rx today, and he had no issues whatsoever. They had already run the prescription through my good RX - no problem! It was very affordable as well. Another plus,this pharmacy always puts the right caps on my bottles. Most of them don't remember that note in the computer. Little things like that are important- it's attention to detail for their patients. My family appreciates this CVS and it's all because of the excellent customer service and excellent people. All I've noticed is 100% excellence when interacting with their patients at the pharmacy. Not to mention, they have a wonderful selection of items in store. I sincerely appreciate this pharmacy. There's not many like it and it's all because of the people that work there. I hope the pharmacist at this CVS stays there because without that pharmacy team....???? The pharmacist's at this CVS are an ASSET to CVS.
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January 2023 by Maliah Browning
Very kind, always there to help. You get things and go. Very easy to shop when need. I go there all the time to get little stuff I need. And if I need help they are always there and super nice and kind about it. They are so understanding
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November 2022 by Shaun Pace
Pharmacist and pharmacy staff are extremely rude. I absolutely hate going there.
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October 2022 by cornwainer bird
Wow- this place is really an experience. The pharmacy techs are soooooo careful to do everything exactly right. It seems like this is not due to any satisfaction taken from a job well done, but rather to insulate themselves from any repercussions of doing their work with the most surly possible demeanors. The front of the store staff are congenial and terrific to interact with. I don't know if this attitude in the pharmacy is coming from the top, but someone needs to take note and inform these people that a little kindness will make their day a whole lot better too. As it stands, I leave the store with a really sour taste EVERY time I interact with the Rx staff. Ick.
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August 2022 by Kathryn Weir
When you advertise you're open until 8p you should NOT close and lock doors at 7:55. Not to mention your employee literally walked outside and talked nasty to me for trying to come in at 7:55. I'm here working from out of time and I NEEDED things. Such a disappointment.
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August 2022 by Rachel Chu
Unnecessary, unhelpful, and unkind.Pharmacy techs here are extremely rude. I simply asked one tech about the price of a 3 month supply of medication I was picking up. The one month supply cost has varied from $60-$120 in the past. I wouldn't have asked had the cost been consistent. Another tech, who I was not speaking to behind the counter rolled her eyes and said "It's 3 times as much as a 1 month supply." I won't be utilizing this pharmacy in the future.
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August 2022 by Elizabeth B.
This location should REALLY open earlier! Even if just at 7:30AM instead of 8. If you work at 8 then there's no way to stop by on the way to work to pick up a few things!
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July 2022 by Hilary Temple
Had 50/50 positive and negative experiences here. Several of the rotating pharmacists are phenomenal. Some are quite rude though!Yesterday, the pharmacy tech just opened the window and stared at me until I said my name. Quite odd. I know pharmacy employees deal with a lot during the day, but I definitely think some of the employees could improve their customer service.
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July 2022 by Theresa L.
Worst run pharmacy I have ever encountered. Get your prescriptions somewhere else. Save yourself time, money and the hassle.
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November 2021 by Greg Berg
They are awful! Wouldn't help me. I needed something from behind the counter and they said I could self check out unless I needed help. I told them I needed help and they just ignored me. Then 3 other people walked up and got help while I was standing there. I finally just walked out. VERY UNPROFESSIONAL!
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June 2021 by Emily Juengel
The employees here have always made me feel so comfortable. They never are judgy and actually seem like they like their job. I have been a client for years and I not only have had no bad experience, but always ones that are why I have written this review. Thank you staff for your kindness❤️
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February 2021 by Guess Who
This is a question not a review, but will this pharmacy order certain brands of medicine I prefer?
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January 2021 by Brian Welty
My first experience at this location. Grace of the pharmacy was incredibly efficient. I witnessed her with some difficult customers ahead of me and was able to rise above and complete the transaction with all parties provided for. Thanks Grace and pharmacy team. Your the bees knees.
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September 2020 by Becca C.
I've gotten Covid tests here several times (my elderly parents are in my bubble, and it makes them feel better for me to get regular testing despite my pretty strict practices). It used to be quick and easy - pull up, tell your name and DOB, swab, drop, go. Now they insist on handling my insurance card and driver license each time despite already having the insurance info uploaded through my appointment request and having seen my license several times. It took an hour for me to get through the line today. This is nuts! I'm going to have to figure out somewhere else to get tested.