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December 2023 by Matt Frye
Insurance set up a rental for me, so I started making phone calls. Spoke with Dan on Tunnel Rd, and he was an amazing representative. We spoke briefly, and he informed me that they didn't have exactly what I was looking for but recommended me to their other Asheville area locations.Next, I spoke with Jake at the Patton Ave location. What can I say? As amazing as Dan had been, Jake was just not. Rude is a major understatement. I was tempted to call my insurance company and demand different accommodations based solely on this experience.After cooling down and taking a few deep breaths, I drove to the Smoky Park location, where I was assisted by Steph. He undid my bad experience with Enterprise without ever being made aware of it. He was friendly, professional, and expedient.I would gladly shop at Smoky Park again, based on this experience, but will never again visit the Patton Ave location.
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November 2023 by Justin Baham
This review is for the outstanding service that both the manager, Blake, and enterprise Champion, Noah, provided me. I’ve dealt with other enterprises several times a year for a well over a decade now. I can’t remember the last time I had a hassle-free spectacular service like this. The way it SHOULD be! The management at this location is superior; the customer service unmatched. Thank you, gentlemen, for treating me the way all rental car customers should be treated. I hope you guys stick around for a long time.
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November 2023 by Anderson Miller
The absolute worst customer service I have EVER had.. This branch specifically left me a very vague voicemail & then when I tried to call back for an HOUR STRAIGHT, the phone kept telling me that they “were not accepting calls.”When I showed up it was even worse than I thought. 7-8 absolute bums were sitting around too afraid to look me in the eye or take accountability for what Enterprise & this branch put me, my pregnant wife, & 1 year old son through.Cowardly, 0 empathy, & this branch made me never want to use Enterprise ever again. Absolutely horrible. Garbage. All of you who work here should be ashamed of yourselves.
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November 2023 by Greek Moving
Noah Kellar- by far best Branch Manager around!!!! He has a great team, and work ethic!!! Way to Manage the Crew!!!! You deserve huge raise!!! Thanks for your promptness, kindness, always will be a repeat!
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November 2023 by Sam
Took advantage of our ignorance and age. Charged us for "optional" insurance without giving us any clue our insurance would cover us normally.Great scare tactics fellas!"It's optional, but if anything happens to the car you have to replace it and that'll be 20k+!"
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November 2023 by Ethan Bradley
I always have a great experience when I go to Enterprise. Noah at the Smoky Park location is awesome—very professional and friendly and I will not go anywhere else because of Noah and other employees like him.
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October 2023 by David
I cancelled all further Enterprise (and National) rentals after having the car in Asheville. The interior windshield was so dirty that once the sun hit it was extremely hard to see out. I found out upon return that one of the doors was not even locking. I picked it up just before the noon close on a Saturday so was stuck with it until the Monday return!
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October 2023 by Mark Galvez
Cameron (I believe was his name) was fantastic. I cannot thank him enough for his kindness, generosity, and hospitality. If there is one reason I'd come back it's because of him.
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October 2023 by Jeannette Fondacaro
Stay away.!!!!!!I Got fraudently charged over $1,400.00 When I called to ask why they couldnt give me a clear answer and said they can not rent to me.I had things in their car because Im in the middle of moving .They said get a lyft or Urber your on your own. I never have been treated so disrespectfully for a issue they created.They never pick up the phone either !!!!!
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September 2023 by Rochelle Reich
Everything from start to finish (including the car itself) was fantastic. The enterprise staff were friendly and knowledgeable. I will absolutely use them again
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September 2023 by Brittany Camillo
Recently had to rent a vehicle for a month due to a car accident. The employees were quick, communicative, and helpful. They made the experience as painless as possible.
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September 2023 by Phunk Phinkleton
The staff is great, but they rarely have inventory and all their cars are gas guzzlers, call around
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September 2023 by Martie Adler
All staff were professional and the car was well taken care of and ready to go. They used a variety of communication tools to let me know how to reach them and to remind me of dates.
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September 2023 by Kelly Teeples
I've rented cars for business from this Enterprise location for years. Very friendly staff and their cars have never let me down. On my most recent rental, Cameron went out of his way to make the rental experience as fast and enjoyable as possible. Exemplary customer service on his part.
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July 2023 by Kelly M
One of thee best locations I have dealt with. I travel quite frequently and have many interesting experiences. From start to end, this may have been the best enterprise rental! Holly checked me in, Blake extended the rental, Dan closed out the bill. (No i have never met these people before, I just get names when its pertinent). Thank you to the whole team; you made my family vaca that much better ?
