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December 2023 by Glenn W.
Good customer service and they had my car all set up! The staff is friendly, the cars are clean and well maintained. Thanks for a great trip!
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December 2023 by Marc L.
If I could give this place 0 stars I would. I have rented with Enterprise in most major American cities from coast to coast and I have NEVER experienced such horrible customer service as I did at this specific location. On December 20, I rented a car at this location. After receiving confirmation, I got a call 20 minutes later to tell me there were no cars available except for a pickup truck. When I requested that at the very least, the "manager" charge me the same price as I was quoted, he said "that's not happening" and literally hung up on me. I called back multiple times only to be sent straight to the location's voicemail. This is just not the way you deal with customers. There's a Budget just down the road go there instead. Avoid these people at all costs!!Oh and one more thing. You'll notice I've attached a photo of yelp's "response" to this very review below. I can assure you that it is automated as I received the same "concerned response" on my Google review. They never responded or followed up after asking me for my reservation number and additional information...and I'm sure they never will.
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November 2023 by John D. Wilson
Excellent vehicle rental experience! Very fast pickup even though they were very busy at the time. Drop off was even better. I can always count on this Enterprise team for superb service.
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November 2023 by Trey Lyon
We had some friends coming to visit, and between us we have 6 children under 5 years old, so I booked the AVAILABLE 15 passenger van. I booked well in advance, and a week before their arrival Enterprise at this location called and cancelled my reservation. I asked him to help me find another van from a different Enterprise but he couldn't be bothered. Just hung up on me. I travel a fair bit for work and have been a loyal customer for years, this is astounding. The absolute lack of customer service and "f-you attitude" is something that only a mega-corporation can get away with.
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November 2023 by Linda Suitor
Recently rented a car from the Asheville Tunnel Road location. I worked with the same person for pick up and drop off — I wish I had gotten his name — he couldn’t have been nicer or more dedicated to making sure everything went well with our rental. In addition, I watched him interact with another customer who used her phone to translate. The Enterprise rep was able to speak fluent Spanish which was obviously greatly appreciated. I was also impressed that despite having a line of customers, he remained composed and spoke with each person, letting them know he would help them as soon as possible, keeping a smile the whole time!
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November 2023 by Michael Skrzynski
In my new job, I have a need for a rental car 2x/month. I have been going to the Enterprise location on Tunnel Road and am quite pleased with the service. I have worked with Dan and Geoff and they both went out of their way to make sure I got what I needed. A big plus for enterprise is their courtesy ride service, which has helped me tremendously. I would not hesitate to recommend the Tunnel Rd Enterprise location.
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November 2023 by Gregory
“Simply treat our customers the way they should be treated, that’s been our philosophy for over 55 years” what a joke as Dan hangs up on me twice. They overbooked there cars and refused to pay for the Uber that we took to pick up our rental car that wasn’t even there. Dan is possibly the rudest person I’ve encountered in a customer service job, he will probably join the rest of the homeless people around the Asheville area with an attitude like he has.
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October 2023 by Kat M.
I just had the best phone call and accidentally left a rating of one in terms of my satisfaction (it was on a scale of 1 to 5) I'm truly satisfied with my service and hope that whoever I was on the phone with isn't in trouble
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October 2023 by Elizabeth Adrian
Thank you Enterprise for a great car rental experience. From the visit to make sure I can get the car I rented, to going in to pick up to dropping off it was a great experience. I would recommend this office to anyone looking to rent a car. Great customer service and very happy customer.
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September 2023 by Susannah Carver
This rental car experience was one of the worst customer service experiences I have ever had. After having a confirmed reservation for a 15 passenger van for almost a week, I got called 3 days before to cancel the reservation because they couldn't honor it. Not only did they not honor it they also didn't try to accommodate with any other vehicles to make up the reservation. This leaves my daughter and her friends stranded with no way of getting to a birthday party we booked several hours away. The Assistant Manager wouldn't even get up from his desk to talk to me directly or apologize for the inconvenience and after meeting with the Manager he said that they have so many irate customers every day so that is their new normal behavior. Completely unacceptable and I will never rent from this location again. I have been a Enterprise Renter for over 20 years and at this specific location since 2018 but today they lost my business.
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September 2023 by Kim McGuire
Truly excellent service from the Tunnel Road, Asheville location. Had to extend the timeframe and the staff made that easy. Jeff was super helpful. Great car, too!
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September 2023 by John Ramey
Great Experience! Everything was just as expected. Dan made sure that Pickup and drop off was fast and stress free. I will use again.
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September 2023 by Elsie R.
Reservation I made several weeks ahead was claimed by shop to be only a "hold" despite fact that I had a reservation number. Staff in past has been friendly but this time seemingly unwilling to help me. I suspect because it was a low rental rate on an insurance claim. All their cars were (told me day of anticipated rental) all sold out. Very frustrating and left me in a bind. Sorry I trusted their reservation system.
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September 2023 by John Root
I have a high mileage vehicle and often rent from this location often for longer trips. I love on the other side of town. The Staff are consistently accommodating, friendly, and courteous to mine and other customers that I’ve observed in the office. I’m heading there now to pick up a car to Visit my Mother as soon as I press Done!
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August 2023 by Heather Pemberton
Enterprise on Chunns Cove Rd in Asheville is wonderful. Staff is always friendly and helpful. I really appreciate the availability of being picked up and taken home at no charge! I've been a customer for about 20 years and will always call Enterprise for my car rentals.