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September 2023 by Sandra LaGrega
Went into Asheville store to get grab bars.I have shopped in the Greensboro store often with great success. The receptionist was cold and condescending, no help at all. I know it was going to be a small purchase. I just bought a house here in AVL and had planned to eventually buy several things from F. I’ll just have to go elsewhere. The receptionist really turned me off.
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August 2023 by Elizabeth Bunner
No response from our sales person. We met in person, waited for follow up from her on a question we had. One month, no follow up. I called and left a message and was told it could be several days for a response because she is busy. Waited a week. No response. Called to follow up and couldn't get through to anyone because call volume was high. Its too much of a challenge to work with them, so moving on to another appliance vendor in Asheville.
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June 2023 by John Bagot
While it took some time, Ferguson came through and ordered me the correct part.
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April 2023 by Newell Bascomb
Larry was super helpful. Great selection and Larry was able to understand what we were looking for, even though we didn't.
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December 2022 by Robert K.
Worst customer service. They sold us $3k worth of appliances then disappeared. Still waiting. No delivery or scheduled delivery even though they claim it is in stock. Nobody returns a call or answers the phone. Do business with them?...Good luck.
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December 2022 by Ann Monsees
Great selections, customer service was not unpleasant just nonexistent.
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April 2022 by Kenneth Chepenik
Walked in in search of lighting. Walked around floor; passed many sales personnel. No one offered help or interest. Sad departure from experience many years ago when furnished new home with purchases from store in Hendersonville
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August 2021 by Rick Eisenberg
This place knows nothing about customer service. They don’t return calls and it’s impossible to schedule time with a floor consultant. They act like they are the only game in town for plumbing products and home appliances.
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August 2021 by John B.
I bought brand new appliances with a new home build over a year ago from Ferguson. From day 1, the door on the microwave convection oven was faulty. It will not properly close - it looks, sounds, and feels closed, but the door sensor does not engage, so the the light stays on, and microwave will not come on. You have to slam the door really really hard to get it to work right. Fergusson support has looked at it multiple times and said install is perfect, and its a known problem with this particular model and they shunted us to a 3rd party support company they use that handles warranties and repairs. Unfortunately I have been on a revolving nightmare of support between Ferguson, and this other third party support company that Ferguson uses that keeps calling to say they are closing the case even though they have not done a single thing. The net result is an epic fail on the part of Ferguson and I can't recommend them because - I bought a very expensive appliance brand new from them, it did not work since day one, and have been getting the run around for over a year now, and its still not fixed.
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July 2021 by John Neary
BUYER BEWARE! We purchased high end appliances for our new home at this location. Have had problems with the grill, wall ovens, gas cooktop, beverage cooler, and now hinge on refrigerator. The not only don’t service the appliances that they installed, they don’t even fix the mistakes that they make when they install the appliances. We moved in November and still don’t have issues resolved.
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July 2021 by Cheryl Wolfe
I do like the selection here, but the showroom appeared to be in transition today with missing appliances and lots of boxes. I can overlook that, but the fact that I am remodeling my entire house and went in with the hope of choosing full kitchen and bath suites but after 30 minutes, no one ever spoke to me or asked if I needed assistance—I left with photos of items that I will attempt to locate and price elsewhere.
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June 2021 by John Morris
Ordered a tub from one of the girls in the showroom. She NEVER answered her phone when I called with questions, would only email me I'm sure at her convenience. Kept calling to get an ETA. No one could tell me till the day it had already arrived. Went to pick it up and specifically asked if I picked it up where I ordered it and the answer was yes. NO. Had to go to another place to pick it up. They couldn't find the hardware for the tub. Finally got everything and out of there. Not to return!!!
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May 2021 by Maria Conejo
Perfect
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April 2021 by Gina Jones
Huge selection and friendly staff ?
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December 2020 by Adam Grassette
Quality product and great service!
