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October 2023 by Adam And Stephanie G.
Love Home Depot especially the one on Strickland. The people at the Prodesk specially Ryan, Adam and Lorenzo are amazing. I really bend over backwards to make sure you get the best service.
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July 2023 by William Q.
i walked into h/d at Acton Circle simply wanting to buy a washer & dryer. a brown skinned shoulder length black hair heavy set woman stepped up and what i thought was going to assist me decided to lie/trick and even tried to cheat me. i was told my w/d would be delivered saturday and after waiting most of the day the delivery never came. monday i went back to ask for a refund and was told they did not have w/d in stock so it couldn't be delivered ... my lie! i was also told my refund could take up to 10 busniss days. i did not receive my refund when i was told i would .... my being tricked! i finally had to get Chase involved in my refund and after an additional 4 weeks i finally did get my refund. i NEVER will return. not to return to a business who obviously doesn't want someones business. for some strange reason this woman cost h/d a $1600 sale. oh well, Lowes was appreciative to help me and collect the $1600 sale. i am now in search for a $2300 log splitter. h/d doesn't have a chance in h*ll for any further business ..... too bad ... i had been a customer at this h/d for several years.
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April 2023 by Robert J.
Do NOT believe their price matching "warranty". I tried to match prices on a Google Nest Learning Thermostat today with a Duke Power offer and was absolutely refused because they "don't price match from on-line retailers". Wrong. There's NOTHING in HD's web site area on price matching limitations from such a source. The discount was simply too big for the store manager to swallow, and they had to make up a reason to deny the transaction. I buy a lot of stuff from HD; I'm there on an almost every other day basis. I'll be going to Lowes for the next 6 months and maybe forever because of this.
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March 2023 by Elizabeth R.
We've been living near this HD for about a 2 years. It's terrible. A few weeks ago I asked a sales person to help me with a door, I'm 8 months pregnant, he refused. Sat at his desk in door department. We used to like that HD kept track of our purchases through our account. But Somehow (this location alone) customer service can never look up your order, either through your HD account, with email, or with your credit card. We tried online ordering, to avoid the staff, but they're so rude over the phone. They tell you your order is ready, but also it will take them 30+ minutes to retrieve it and 'bring it to the front' what's the point of ordering in advance. I can 'retrieve' it on my own in 30 minutes. Thank god their is a lowes nearby.
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March 2023 by Sam M.
We went to look at tubs. Found the one we like. Took pictures of the item which Cleary states that they were in stock at that price. The refused to sell us one and said it was out of stick. However, there were 3 on display there. Corporate would not match the price of the store. The store associate could have cared less. We also need a vanity, toilet sink and hardware. I expect Lowes will get our money
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January 2023 by Charles S.
Wanna customer comes in to buy thirty Pieces of p v c At 21.00 dollars a pop He expects to have a cart to put it on But no you can't have a card because we got customer orders all over the Carts So then you can't buy anything because they have all the cards full of customer orders I will just take my business somewhere else It used to be a good store The hell with a man that walks in let's do an orderThey lost over a six hundred dollar saleAsk three people where the Carts were They set outside or down another Ow And I said no there's not You have all full
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October 2022 by Elpidio G.
Went to this Home Depot location just to pick up a set of pack outs I purchased the day before. While I was there I decided to get another 2. I paid over 800 and as I was attempting to leave one of the employees called to me. Saying "hey", giving me an judging look and raising his arms at me. Then proceeds to walk towards me. Where I'm from doing something like that is disrespectful and is someone looking to start a fight. This older man is not a friend nor is he someone I know. It wasn't til after that he asks me to show him my receipt. At the point I'm already upset. I tell him as calm as I could I came to pick up an order I made everything was paid for. And if he would of looked and done his job from the start instead of wasting time chatting it up with another customer that mostly all the boxes have a pickup label with my name on it. I'm sure that's not how Home Depot employees are trained. I've never had an experience like this at any Home Depot before in all the states I've been too. The problem isn't showing my receipt even at Walmart I show the employees my receipts if they ask in a professional manner. If he would of came up to me in a friendly manner saying "hey sir, may I see your receipt" there would of been no problem. But that was not what happened. He came all confrontational. It felt like he was already insinuating that I was stealing. I spoke to his manager about it cause that man needs to be trained again. I rarely leave reviews but I felt I had to after how rude that employee was. He does not need to be working the register if he doesn't know how to properly treat customers.
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August 2022 by Tifphanie C.
We have been dealing with Home Depot for two months attempting to get new carpet into our downstairs bedroom. The carpet that was installed was defective and required us to re-order. The second delivery of carpet was also defective. We recommend using a local company that can check carpet at the warehouse before it is delivered or installed and who has some sense of ownership over the products that they sell. Lots of inconvenience. Big lesson learned. Pay the money and go local!
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November 2021 by Allison M.
Great Home Depot- in terms of of location and people. We went here the other day to find a Christmas tree. There's definitely a shortage of trees this year but they had a nice selection here and they were slightly cheaper than other places (like Christmas tree farms). The staff were very kind when assisting us and they had great energy- they joked and seemed generally happy to help. The store was clean and organized. Recommend
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June 2021 by Lynn Blevins Foster
I ordered a Samsung refrigerator on May 17 and paid $3028.40 with a debit card. It arrived damaged with a dent in the front so I declined it. After many phone calls with no action, I’m still waiting on a refund 30 days later. Don’t buy from Home Depot because they’re nothing but excuses and poor service.
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April 2021 by Michael Chochola
For a nice Sunday afternoon on a spring weekend I was impressed with how well they were stocked and organized. Usually, by Sunday afternoon many other garden centers are stripped rather bare.
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March 2021 by Sofia G.
Treated very poorly at this location. Just closed my account and will never shop at any home depot stores again
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July 2020 by Rhiannon M.
Sooo don't rent a car detailer here. They suck. I had to go back twice b/c they were both malfunctioning & now I can't find one anywhere. Clean your products, Depot. Save people some time & energy. Other than that, customer service was fine.
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July 2020 by Michelle Sessoms
Honestly I do not go to Home Depot much as I think their prices are high. However my daughter had gift cards so we went there this past Fri as she is remodeling her kitchen. went to the appliance area and older gentleman in maybe his 60s helped us if thats what you would like to call it.. i walked up and waited for him to get off the phone and when he did so he asked how he could help me and as I started telling him what I needed, he immediately started talking over me to an
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May 2020 by Gene Cobb
It appears that Home Depot delivery contractors can't get their act together! My wife ordered a Husky Tool Cabinet for my birthday only to have Non-Stop Delivery Company to "lose" it after receiving it at their facility in Blountville TN. (Employee must had REALLY liked it and took it home.. It has never been found since!!).. So she ordered a second one, received confirmation of delivery date, etc., now May 29, Southern Freight doesn't want to deliver it because they can't get their tractor trailer into the subdivision!.. Why sell a product, customer pays for shipping, only to have a delivery service asking the customer to meet them somewhere convenient ???