-
October 2023 by Ashley B
Me and my family moved from ************** to Georgia in June 2023. We could not have asked for a better crew or better customer service from their salesman and *****. All our questions and concerns were answered in a timely manner and were explained to us instead of being ignored. We appreciated *****'s assistance in helping us go through the estimate and explaining the estimated costs, instead of just providing a number. The crew that assisted us with our relocation to Georgia, was some of the kindest, most hardworking crew I've ever worked with. **** (the crew lead) made sure that our transition went smoothly and without any hiccups. All items were delivered without any damage and were handled with care. We could not have asked for a better moving experience.
-
September 2023 by Rob Allen
From our initial meeting with Kaleb and every contact we had with Audra, Ashley, and Adam and Ronnie and their crew, they were very and totally responsive and very good to deal with.We have moved a number of times and they gave us the best perspective ever on this move and made it as transparent and that's easy as it's possible.Everyone was great to deal with and the crew was very meticulous and careful with our furnishings.We cannot thank them enough and knowThis is not a one-time thing. No one you can find that will do a better job!.
-
June 2023 by Peter ..
DO NOT TRUST GASPERSON.Audra deleted the insurance cover without advising me. They then lashed an expensive, $9000, bed frame to the OUTSIDE of a moving truck! It got badly damaged. They refused any compensation. They will say I signed a new order, but in truth I trusted what they said and believed the only change was to the weight - why would I cancel $200 of insurance on a $12000 inter state move! After many emails...they take no responsibility for their mistakes.
-
May 2023 by kimberly knight
BUYER BEWARE: DO NOT USE GASPERSON MOVING AND STORAGE. I am an interior designer working nationwide and hired Gasperson as the receiver for inspection, receiving and delivery of $100,000 worth of furnishings for a project in North Carolina. Gasperson lost or mishandled more than $7000 worth of furnishings. The Operations Manager, Audra Cross Childers, is extremely rude and unprofessional and will not respond to emails nor will she give me the name of her direct report. The president, Tom Hunnicutt, also will not respond to emails. Their process poor from the beginning when compared with receivers I have used in Chicago, Wisconsin, Florida and Kansas City. I am now stuck with this loss as it would be a small claims court issue and I am out of state so that's not realistic. I am frustrated and there is no communication; no way to resolve any of these issues. DO NOT USE GASPERSON MOVING AND STORAGE.
-
April 2023 by Nicole D
Let me start off by saying that my husband and I received 5 quotes before choosing a mover. This is also after me reading through tons of reviews about all of them (many that made us very anxious about hiring anyone to move ** 700 miles)! We chose Gasperson North American not because they were the least expensive (they weren't) but because they (especially Kaleb) were so patient in answering allllllll of our many questions and concerns about all aspects of the moving process. We had read horror stories of people being charged extra at the end of the move, items being damaged, rude staff members, etc. This was NOT our experience at all! From Kaleb to ***** and then the fabulous trio of ****, ***, and ****, we felt nothing but appreciation for the patience, kindness, and overall professionalism of the whole team. Our move was flawless. Our items arrived when stated and everything intact (expect for two small items that I packed poorly), communication was impeccable, we weren't charged any extra (because ***** did a great job estimating), and we were so pleased that **** and *** showed up to unload (they really are great men) when we arrived in *******. I hope this review helps because I know how stressful and expensive moving can be but I highly recommend Gasperson!
-
April 2023 by Nicole D
Let me start off by saying that my husband and I received 5 quotes before choosing a mover. This is also after me reading through tons of reviews about all of them (many that made us very anxious about hiring anyone to move ** 700 miles)! We chose Gasperson North American not because they were the least expensive (they weren't) but because they (especially Kaleb) were so patient in answering allllllll of our many questions and concerns about all aspects of the moving process. We had read horror stories of people being charged extra at the end of the move, items being damaged, rude staff members, etc. This was NOT our experience at all! From Kaleb to ***** and then the fabulous trio of ****, ***, and ****, we felt nothing but appreciation for the patience, kindness, and overall professionalism of the whole team. Our move was flawless. Our items arrived when stated and everything intact (expect for two small items that I packed poorly), communication was impeccable, we weren't charged any extra (because ***** did a great job estimating), and we were so pleased that **** and *** showed up to unload (they really are great men) when we arrived in *******. I hope this review helps because I know how stressful and expensive moving can be but I highly recommend Gasperson!
-
January 2023 by Stephen L.
And once again, no apology issued. The only point of a non-binding estimate is to trick someone into believing what they were quoted would be reasonably close to their final bill. Imagine getting an estimate for a car repair for $300 then being told your car is ready but you owe $700 and if you do not pay the company will simply keep your car. No wonder moving companies have such terrible reputations being allowed to operate with such an open incentive to legally rip off its customers.
-
December 2022 by Frank Foster
Audra and Admin are not familiar with customer service and are very rude! She forgets she is in Weaverville not Hollywood Ca. They managed to get gasoline smell all over our bedding box springs etc, we had to throw out a entire bed system, nothing phased Miss. Audra, she even ordered the movers to drive away with our things after we stated it was unfair that she was going to charge us for goods we already moved ahead of time, as well as gas smell on our things, and the movers drove away by punching the accelerator in our neighborhood and my wife having to run after the truck with the check in her hand etc. Audra needs help with customer service as well as the managements contact being able to access them to address concerns of unhappy customers who paid over 13,00.00 to move 20 minutes away!
-
November 2022 by Frank F.
Admin Staff female is extremely rude! Arrogance, I think she forgets she works in Weaverville not Beverly Hills California! Anyway it took several thousands of dollars to move 20 minutes! We were told like any company when the estimator came to our home we were moving from, that the estimate was based upon furniture etc at the time quote was done, three days later we had our entire basement emptied,!We delivered all of our theater seating chairs and recliners heavy stuff and more so that it would be much less money than what we were told, it came back basically the same. When it was time to deliver our stuff and unload, the drivers were instructed by Audra to drive our stuff away, my wife had to chase the truck and tap it and yell for them to stop as they stomped on the gas and made a scene in our new neighborhood! Also while they were moving our bedding they managed to get the worst gasoline odors all over our bedding and several other goods inside the truck, one of the movers said it looks as thought gasoline had sprayed up from the bottom of truck, not to worry they had insurance especially after spending all that money! It came back that Miss. Audra said the company wasn’t covering it, that we were on our own, even though it was there equipment that they were providing. We also found items damaged and busted! We had to throw away one of our 2,000.00 mattress and box springs out, and for the first few nights we slept on floor. I asked numerous times practically begging them to please make right! She said you are in your own! WE WILL NEVER USE OR RECOMMEND THIS CIRCUS TO ANYONE!!
-
October 2021 by Robert Bob Means
This was an excellent experience for us. Everyone moving our things was considerate, friendly, and personable. Our move was barely within the 500 mile limitation for using only their staff and trucks, so we also had the same staff unloading our belongings. Love using local!
-
August 2021 by S E
I recently relocated from Asheville. GM&S was recommend by our realtor. If you're planning on a move, I highly recommend GM&S. The three movers did an excellent job. Antique furniture and oil paintings were wrapped and carefully loaded into the truck. All the other furniture and most importantly my stereo equipment were treated with the same care as the antiques. The next day the movers provided the same care when the furniture was unloaded. The end result was no damage to any of the furniture. GM&S is an excellent company and without reservation I recommend this company to anyone needing the service they provide.
-
August 2021 by Cari Z.
We had a superb experience! Tom Hunnicutt coordinated all the details of the interstate move for us. We were moving contents of a condo in FL up to Asheville and the experience couldn't have been better. The crew he assigned, Adam & Robbie, did a great job at both ends, wrapping, packing, loading & unloading, and nothing broken. Thanks to all, we are grateful for everyone's hard work!!
-
July 2021 by Robert F.
Great space, excellent response time and always happy to help! You kept us organized during the process of a new build and 3 renovation projects. Robert Foster COO Virtelle Hospitality www.virtelle.com
-
June 2021 by Joseph Miller
Helpful people ?
-
March 2021 by Sandy Simblist
The unpacker were the most careful, considerate and professional I have ever worked with. They went above and beyond my expectations. It was worth waiting for a date they were available and I highly recommend them.
