Genova Diagnostics

Most Recent Comments

• January 2024 by Lynn B.
  Tried to charge me an extra $600 but only got an extra $101! This was all very stressful told me I now owed $1000, and was in collections because my cards declined over 2 months prior ...was so very embarrassing just didn'tunderstand why!! Turns out none of that was my fault and they didn't even apologize for any of it. And they got an extra $101!!! Thieves!!! It's crazy but my Doctor had to contact Genova for me and they told her this... "The retail cost of that test is $1000. That billing was sent to her insurance. The entire amount was put towards your deductible. So insurance did not kick in". My Doctor told me... " If you had paid the initial payment of $150 then you would have owed $150 more to pay the entire bill. But your credit card was denied a few times so they sent you a letter late September. They did not get a response from you. The billing person said you paid $400 yesterday so your account should have zero balance. In the end you ended up paying $400 rather than the $299 if there was no credit card issue initially." I pay all my bills on line so I just didn't see the collection letter.. But 2 months later they call and tell me I owe $1000 because my card didn't go through 2 months ago. I asked to speak to manager, so Susan takes off $600, card didn't go through again when i tried to pay so she asked me to get another credit card but that didn't work either...was trying to figure out how I could pay these people. Bring cash? Write check? I didn't understand why wasn't working but had to call back following day. Anyway... Next day after my other bank cards was declined again and again I asked them about zip. They said they didn't need zip but turns out there system automatically put in zip and the system was putting in 85209 and not my zip code on my driver's license 85201 that was linked to my credit card and second mistake they made was that they waited 2 months to call me to tell me payment didn't go through! None of this was my fault but Susan says they don't have staff to call for payments yet they were calling me 2 months later. Hmmm scam!
• January 2024 by Shelly R.
  Tried to charge me an extra $600 but only got an extra $100! Its crazy but my Doctor had to contact Genova for me and they told her this... "The retail cost of that test is $1000. That billing was sent to her insurance. The entire amount was put towards your deductible. So insurance did not kick in". My Doctor told me... " If you had paid the initial payment of $150 then you would have owed $150 more to pay the entire bill. But your credit card was denied a few times so they sent you a letter late September. They did not get a response from you. The billing person said you paid $400 yesterday so your account should have zero balance. In the end you ended up paying $400 rather than the $299 if there was no credit card issue initially." I pay all my bills on line so I just didn't see the collection letter.. But 2 months later they call and tell me I owe $1000 because my card didn't go through 2 months ago. I asked to speak to manager, so Susan takes off $600, card didn't go through again when i tried to pay so she asked me to get another credit card but that didn't work either...was trying to figure out how I could pay these people. Bring cash? Write check? I didn't understand why wasn't working but had to call back following day. Anyway... Next day after my other bank cards was declined again and again I asked them about zip. They said they didn't need zip but turns out there system automatically put in zip and the system was putting in 85209 and not my zip code on my driver's license 85201 that was linked to my credit card and second mistake they made was that they waited 2 months to call me to tell me payment didn't go through! None of this was my fault but Susan says they don't have staff to call for payments yet they were calling me 2 months later. This was all very stressful telling me I owe $1000, and was in collections, my cards kept declining over and over and over was so very embarrassing!!! None of this was my fault and they didn't even apologize for any of it. Livid they got an extra $100 !!! Thieves!!!
• January 2024 by marjorie s.
  This company does much more accurate parasite testing than a regular lab and because of this has helped so many patients of mine that were misdiagnosed by regular western medicine and not helped until they got the results from Genova. One of their reps, Carrie P called me to straighten out one hiccup of testing because my patient was form NEw York and New Yorkhas different rules regarding these test and some of them are no allowed (secretory IGA), so she helped to streamline the requisition form to change the order for testing, and update my current contact info. she went above and beyond the call of duty. I would recommend that people pay upfront for the tests, and then get the bill to submit to insurance. IF they get Genova to Bill, then they do not get discounts on the tests, and if insurance does not pay then their regular bill would be much higher. So please pay the discounted fee upfront-it is much cheaper and easier. I still highly recommend Genova Diagnostics.
• January 2024 by Debbie C.
  I sent my sample to them and they received it on December 20. Here it is Jan 15 and still no results. I am not happy with this place at all. I will never use them again.
• December 2023 by Carolynn W.
  Hello, do NOT do testing with this company. The way they handle their billing is completely unethical. This was not explained to me but if you give them an upfront payment they charge you $250 in total for the tests but if you don't they will charge you $2000. An almost 10X difference in total cost for giving or not giving an upfront down payment is absurd and entirely unethical. I did not know this is how it worked as my provider did not explain this to me (and they supposedly work with a Genova rep). So I was waiting for my insurance to pay them, and insurance will not cover their tests, so my insurance did not pay them and now I am in collections for $2000 and they weren't willing to revert to the other price which I am willing to pay to be done with this company. To make it even better I don't even have the test results from what I had done... $2000 for unethical business practices. AVOID AT ALL COSTS.
• December 2023 by Jasmine Rivers
  This place sucks. I spent $429 for my test results still not to be back. Its been 5 weejs and still nothing. I could have used another lab ?
• November 2023 by M C.
  Horrible experience. Took forever. Customer service trying to tell me if I was my daughter's legal "chain of custody" or not (multiple times each time I called) was stupid, and rude. I had to call daily for weeks because the test was delayed and because she was a minor, they won't send any notification when it is finished, so I had to physically call every day. And then act as if I'm trying to steal a neighbor kid's data! And I have been a mom for over a quarter of a century...so I do understand about needing to know who they are speaking with. This was an insane waste of time...and now that I finally have the results...A TOTAL WASTE OF MONEY AS WELL!! She has severe allergic reactions that has resulted in ER visits to a number of foods we already know about. This scam of a test shows her completely clear to eat those foods. Dangerous, wasteful, time-consuming negative experience all around.
• October 2023 by Ida R.
  There really should be a no star option. This company has clearly fraudulent billing practices. Genova did to me what they apparently did to countless other customers: they railroad you into paying an upfront cash payment directly to them, even though you're providing your insurance information for billing; then they bill your insurance 4 times the amount you have been quoted (I was quoted $445 for a GI effects comprehensive profile test; paid $179 up front, and just received another bill from them for $279-- in addition to billing my insurance $1845 for the same test-- which they are now billing me, since they are apparently out of network). You can't quote a customer a set amount for a service, then tell them their insurance may cover a portion of that amount (if they also pay up front, which NO legit company asks you to do, btw, but you don't question these things when you have stool samples that must be sent out THAT DAY, and you're obviously not well or wouldn't be doing this in the first place)-- then BILL their insurance an amount FOUR TIMES the originally quoted amount, AND THEN go back and make the customer pay the rest of the originally quoted amount plus whatever their insurance company then bills them for the fraud they have perpetrated on them. This can't possibly be legal...oh yeah, it's not, which is why Genova just paid $43 Million dollars in a class action lawsuit in 2020 for overbilling medicare/medicaid for unnecessary tests. Clearly they have not changed their practices and are preying on people who are unwell, quoting them one price and then billing them and their insurance, creating a huge hassle and expense. This sort of rampant greed and complete lack of ethical or moral standards is rotting our country. Anyone associated with this company should be ashamed. You would think Genova would be embarrassed to keep having various "business managers" respond on this site to the exact same complaint about fraudulent billing-- over and over, year after year-- with the same canned lines and hollow "apologies," all the while actually blaming the customer and taking no responsibility for their CLEARLY fraudulent practices-- and continuing them, cheating more sick people just so they can pay their already wealthy executives and shareholders even more money. Nice work. Hope you're proud of yourselves.
• September 2023 by Mahalingam D.
  Fraudulent company. Without knowing more about this company I ordered not 1 but 3 tests. Nowhere in the website its mentioned how much they charge for tests. They should mention what is the cash pay price of the test for all tests. When I mentioned this in my BBB complaint they outright lied that its mentioned on website. I have a conversation screenshot saying that they can give out the price only if I have a test kit registration number. And in the form that you fill that comes with the kit they mention cash price and option to choose between it and insurance. And nowhere its mentioned how much they charge the insurance. The cash pay was $350 and they charged my insurance $2500. Insurance paid some. And so they want me to pay the rest. If I had choosen the cash pay option I would have submitted the superbill to insurance and it would have covered all since I have reached deductible. So I am paying about $300 anyways even though deductible is met vs $0 with cashpay. All because this frauds dont mention the prices and their insurance milking policies anywhere. The customer service is not to service their customers but to just threaten and harass them I guess. I asked them to retract their insurance claim so I can cash pay. For 2 weeks they said it can be done and if I did it its faster. I call my insurance we do a 3 way call and they agree to retract it by themselves. 2 weeks after I call to check if its done and they say they dont have any records of that 3 way call but all the other calls I made to them. AND THEY SAY NOW THAT THERE IS NO WAY TO RETRACT THE CLAIM. after a month. Because they asked me how much insurance paid which is $2200 and so they cant retract because these fraudulent greedy ones want that and more from me on top of it. I have the documents and proof for all that they have done and been doing. I will be submitting a complaint with the state attorneys office. Hope no more people get scammed.
• September 2023 by Annelise L.
  Did the entire urine and blood test as the directions said and they said it didn't work! I asked for a refund because I didn't want to do a test again but they refused so I had to retake it. I saved the voicemail they left me with this statement. Update: after all the confusion, they still charged me initial $300 (was told that was max out of pocket by Dr) and then got a bill for additional $800.. over $1,000 total! From now on, I will always look up reviews and lawsuits, which this company is dealing with. So many people are upset yet they don't try to fix it. Are they this desperate for money? It's so sad they are scamming patients dealing with major health issues. Michelle George was not helpful. She told me to send the info to my attorney rather than help me and make it right. They also said they are turning me into collections, which won't hurt me but no words. I am not giving in to a dishonest company. I am going to send a letter to every single doctor in town using their tests and ask them to look at trust pilot reviews. There are better companies who care about their customers. Go elsewhere.
• September 2023 by C C.
  What kind of business manager are you? You're asking me if I contacted your company? Of course I have, numerous times and you should have checked that out!!! I'm not contacting your company again. My insurance company has filed a grievance and now I'm contacting my credit card company. Instead of your company emphasizing that you will pay more money instead of paying the bill to them upfront, they should give the patient the codes to call their insurance company and see if they will pay the whole bill or what portion of it they will pay. Now I had to pay more out of pocket whereas if I would've got the codes and given them to my insurance company, then they would've told me that they will pay the whole bill!
• September 2023 by Jen M.
  I had a SIBO test ordered from here. Completed the test and shipped it off using the pre-made FedEx label. I saved the label with the tracking number, but unfortunately lost it. Ended up calling and found out my test results were lost in the mail. Not Genova's fault. HOWEVER, since Genova creates the shipping labels etc., they are the ones who receive the FedEx shipping information including both the tracking number and they should receive the PURCHASE ORDER NUMBER and REFERENCE NUMBER associated with my order. They don't even keep track of their order numbers when they purchase these FedEx packages, so I have no way of getting the money back that I lost on these tests. If I had gotten the FedEx shipping materials myself, I would've been able to keep track of the email that gives me my reference number! What a waste.
• August 2023 by Savanah M.
  My doctor wanted to order a test through this company. After reading the reviews I was hesitant, but he assured me he's never had issues with billing. So I ordered the test, paid the $189 up front. The results took weeks to come back, which was absurd. Then I get a letter from my insurance stating they denied the claim- because it was over $2000!! Another month later I get a bill for an additional $270, on top of what I already paid. Such a scam and waste of money. They clearly are just trying to get as much money as possible if that's what they are charging the insurance companies. No wonder the wouldn't accept the claim. My doctor wants to get another test in a few months to see if anything has changed, and I can for sure say that I will NOT be using Genova again.
• August 2023 by Love Fine F.
  IF SOMEONE FILES A CLASS ACTION LAWSUIT AGAINST GENOVA, PLEASE INCLUDE ME! I ordered an allergy testing kit. Their listing was very misleading and the test results bogus. I've had allergysensitivity testing (blood drawn since it's more accurate) done at my Allergy Doctors office (an MD well known in the field). I wanted to save time and money for some up to date retesting, so I ordered testing done by Genova. Genova's blood drawn test results even showed me not be allergicsensitivity to food items I've had anaphylaxis or hives from and allergicsensitive to foods I have no problem with. When I contacted them (including a manager), they insisted the results were accurate and refused to refund me since they said they ran the tests results in their lab. Running erroneous tests does not qualify for payment in my world. AVOID THIS COMPANY!
• July 2023 by Mikaela P.
  Their entire business model should be reevaluated. I was billed an initial $214 then my insurance was billed and they paid through then I was billed an additional $250 after insurance paid because they specifically do not stay in network in order to bill whatever they want. They would rather have your money than work with you. They lost any future business of mine and my entire family as well as any recommendations I would give. Unfortunately you see more companies in it for the money which is exactly what we have here. When I called customer service they said they have 80% of customers with the same concern so they cannot adjust my bill. if you have that many customers cling in unhappy maybe reevaluate your billing practices.