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February 2024 by Liz Rathbun
Never had anyone be nicer, more professional or pleasant during a return without receipt. Kerry should be acknowledged for her professional and positive customer service. Thank you!
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January 2024 by iOSiFMD GHERASiM
You want it they got it...
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January 2024 by Robert Reeves
Always great
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January 2024 by Debbie B.
Exceptional service from Asst. Manager Bobby for a return which we purchased at the Clayton,Ga store. We lost the receipt but he honored our return and issued a gift card for the amount. He was very understanding and came up to the service desk when the supervisor called him up to help when he wasn't going to help us.
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January 2024 by Julia B.
I came with my father to return some items that he lost the receipt for. At first, the supervisor turned him away because the item was not able to be scanned into the system because it was from another Home Depot. My father asked for a manager to discuss further. Bobby came over and immediately started to provide the customer service Home Depot is known for. I appreciate his quick and friendly service to help my father. Thanks!
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January 2024 by Francisco Ramirez
Every amazing project starts at the home Depot
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January 2024 by Doug Limeberry
The pro girls do a great job!
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January 2024 by Mike Clontz
Very nice to customers and great prices
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January 2024 by Audrey Meadows
Waste of time and money. I purchased the washer that matches my dryer, paid for installation and the necessary equipment plus the extra fee to haul the old washer away. They assured me it could be installed even though I bought the dryer previously and it was already being used in my home.The day of delivery, the installation team decides to wait until they're in my home to tell me they can't install the washer and can't guarantee a refund for any of it and that all I can do is complain. Stated it was a consistent issue with Home Depot. I'm pregnant, I can't haul a washer up my stairs and hoist it over my head to stack it myself so it needed to be sent back to the warehouse entirely. If my husband had the time to install the thing I'd not have paid for it to be done.I've also still not received a refund.I will never spend another dollar at this store.
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January 2024 by Lydia Wilson
Frequently out of items they advertise
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January 2024 by Christopher Fox
Bought an item on Black Friday. Needless to say item said delivered lo and behold the cover was delivered not the actual item. Never heard any response after we inquired with the store until we reached out and they basically said yeah we can’t get you that. Asked them to reorder the item at the discounted price and was hung up on and received the automatic response that our refund was being processed. Missed the discounted price from other dealers, gut told me to not go with Home Depot and this just reaffirms it.
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January 2024 by Royal Curtis
This is a "hit and miss" hardware store. If you expect to order something on-line to go in to pick it up don't be surprised that it isn't ready for pick-up or it is missing. Don't order wood online for pick up. You will more than likely get the worst wood they have. They aren't going to select the best wood for you.Be ready for the "upsell." They should never tell you that there is only one brand (Shark Bite) of an item, then you find another brand that is $7 cheaper.If you can get ahold of someone on the phone and ask whether they have something or not, be prepared to be told they do have it, but when you show up they don't have it.Online quantities are always wrong, so be prepared to be told they don't have it once you are in the store. Employee- "Inventory is never accurate. Small items are stolen all of the time."Delivery of a dishwasher. I specifically said not to deliver it in a tall truck due to low hanging trees. They showed up with a tall truck. "Sir, we have your dishwasher out at the mailboxes. You will need to come get it or we will return it." I am "glad" I paid for delivery. I didn't pay for delivery just for me to come pick it up.There are some good employees, but there are those that just don't need to be in customer service.
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December 2023 by Elaine Williams
Need to check for things the other stores don't have. A little hard to find prices on some items, not marked.
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December 2023 by Kaem Younger
We've used different Home Depot's for years, have a card, loyal customers, bought all appliances from them. We bought a washing machine from the Acton Circle location last year that was delivered late because the truck went into a ditch. We didn't complain. About two weeks after we received the washer, it stopped mid-cycle, full of water, leaving me to bail everything. We couldn't get a repair scheduled under warranty in our area in Leicester. Home Depot said not our problem, you've had it more than 48 hours. The manager would never come to the phone or call me back. Someone in the store told me we'll take care of you. That didn't happen. I visited the store with my Mom and a store employee in appliances accomplished nothing. Meanwhile, I went on Amazon, found a similar machine on sale for $399 and have been very happy with that. We put the broken washing machine in our shed and continued paying for an appliance that doesn't operate. I didn't give one employee a difficult time because that's how I treat people but I didn't get the same in return from this store.
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December 2023 by Carol Mccrory
Thanks so much to Jo! We couldn’t find a tree in the size we needed and she went out of her way to help us. This Home Depot didn’t have it, so she searched until she found one at another Home Depot, then had them save it for us. Really great customer service! That’s why we shop at Home Depot!!
