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July 2020 by Michelle Sessoms
Honestly I do not go to Home Depot much as I think their prices are high. However my daughter had gift cards so we went there this past Fri as she is remodeling her kitchen. went to the appliance area and older gentleman in maybe his 60s helped us if thats what you would like to call it.. i walked up and waited for him to get off the phone and when he did so he asked how he could help me and as I started telling him what I needed, he immediately started talking over me to an
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May 2020 by Gene Cobb
It appears that Home Depot delivery contractors can't get their act together! My wife ordered a Husky Tool Cabinet for my birthday only to have Non-Stop Delivery Company to "lose" it after receiving it at their facility in Blountville TN. (Employee must had REALLY liked it and took it home.. It has never been found since!!).. So she ordered a second one, received confirmation of delivery date, etc., now May 29, Southern Freight doesn't want to deliver it because they can't get their tractor trailer into the subdivision!.. Why sell a product, customer pays for shipping, only to have a delivery service asking the customer to meet them somewhere convenient ???
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November 2019 by Peter M.
I purchased a GE range from this store the sensi technology plates in the center of the burner elements got discoloration from heat I called GE they said "That's a shame" offered to replace the parts but since I've had it less then one month I saw no point because they would only discolor again very poor design went in to they store management refused to even come and talk to me about it was told by store associate it's too bad but I was free to pursue anything I wanted with GE I've been a customer of Home Depot for many years have never been treated like that before I guess it's time to switch to another box store where they might actually care about there customers satisfaction! Don't buy appliances here they don't stand behind their products.
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November 2019 by Lori Jackson Pisani
We were in process of buying a new refrigerator and having it delivered, but then they mentioned the contractors they have will not drive on gravel, our driveway is rock so they said they would deliver it to the street and we would have to get it to the House
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November 2019 by Steve Burns
Great customer service. They helped me with my Christmas tree
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November 2019 by Amy G.
I've been to this Home Depot a lot!!! Pretty much on a daily basis but I had to write this review for Roy in lumber! He was of so much help today even though he was extremely busy he stopped to help me find some primed 1X4X8 trim boards. I would like to say thank you to him for being kind & helping me today!!
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July 2019 by Dana Jeanne Marie
If you are thinking about ordering an appliance from the Asheville Home Depot, spare yourself frustration, days lost at work, and hundreds of dollars in unnecessary contractor visits due to the complete ineptitude and terrible service of their delivery company, R&D. Home Depot employees themselves admit to ordering from Lowe's to avoid dealing with this delivery company, and there is a years-long history of daily customer complaints regarding R&D delivery. Their terrible deli
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November 2018 by Stephanie C.
I can't say enough good things about customer service at Home Depot. They are so knowledgeable, helpful, and go over and beyond to help you do a project right, save time, and so on. Lowes is closer to me, but anytime I have something more complex, I always make the trip to Home Depot because​ I know they will have what I need and they will help me get it done! They are just so so much better than Lowes it's not even funny. Yes, I agree, there are still a few glitches with their online ordering system. I knew this going into it from past remodeling projects, so this time, I just made sure to follow through with their customer service to help things happen on time. For example, I ordered flooring, and they said it would take between 10-14 days. At 10 days, I checked in to see if it was on schedule. Whoops​, there was a glitch, but they caught it in time and my floors will still arrive within their original forecast. Plus, if you have questions, THEY CALL YOU BACK which is what I would obviously expect, but it rarely happens. So when it does, I really want to applaud Home Depot for making my home improvement process a little more wonderful.
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November 2018 by Joanna Postlethwaite
If you ever think to yourself “it'll be easier if Home Depot delivers my appliance!†Go ahead and take that money, shoot both your feet out, and then eat every single dollar bill, because that's how convenient it really is.
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May 2018 by Ashley Ciochetti
I shop in this store almost daily and nobody ever helps load heavy items into carts. Yesterday my wife threw her back out because not a single person would help load cabinets. What's absolutely shameful is that several male employees walked straight by us without ever saying a word or offering to help. This store needs to seriously work on their customer service before more people get hurt.
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April 2018 by Ann C.
Never ever order anything online from Home Depot! Never delivered as promised today....got email confirmation on 4/2 when paid in full for delivery today on 4/6....no one called and spent 6 plus hours in store and on phone and no one can help or explain even tho we have everything printed....
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July 2017 by Dalia Ibarra
Me encanta Home depot, lo encuentro muy barato en comparacion con otros lugares ( lowes ) me ha ayudado con muchos proyectos que he realizado en mi nuevo apartamento, he convertido a mi hermana en toda una fans de Home depot y de los proyectos para renovar su espacio.
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June 2017 by Robbie M.
The customer service at this Home Depot has been a pleasure to deal with on multiple occasions. Returns and Pro service have been great thus far.
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May 2017 by Damian B.
As far as big box hardware stores go, I'd say this is one of the better ones. In general a lot of them tend to leave you on your own and nobody really knows where anything is. I've had a better experience with this in Home Depot's as opposed to the blue place. The staff is here is friendly, and the customer service desk is actually knowledgeable with the product on the floor. Good Hardware selection. I'd say my only negative is that it seems to be set out quite differently than any other that I've been to before. I'm familiar with it now so I pretty much know where things are but I have to somewhat recalibrate every time I first walk in.
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December 2016 by Angela Cruz Libby
I was happy to see that good customer service is still alive and well. I was approached by several employees asking if they could help me. I used to work at Home Depot and it has a special place in my heart. I'm glad that it still is about the customers and not just business. Thanks y'all.
