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February 2024 by Seth Ligo
Wow, these folks must have some serious PR to boost their score. My experience with them was horrible from start to end. We were put in touch with a Mr. AP here, and it took five tries in the portal, and several phone calls just to confirm our documents had been received. The preparers can just decide not to use the online services.Then there was no update. No confirmation. Several more unreturned phone calls.Now it's past the submission deadline, and we finally get copies of the filed return. But the out of state process seems incomplete. More calls, more run-around, 'scheduled callbacks' that never happened, and we're told everything is fine.Well, then, where's the refund the paperwork says we're due? It took months, and dozens of calls, and a half-dozen 'um, yeah, it's probably fine! it'll come soon!' messages to get to a competent HR Block employee in the midwest. There was a signature line in the middle of the return that I'd not filled in -- I'd asked if we had to do anything else, or send any more forms, and was told repeatedly that we did not. They told me they'd filed electronically, and I'd signed electronically, so I was good to go. That was just plain wrong. I signed the form, sent it in, had the money in two days.These preparers run out the door the minute they turn in paperwork and disappear for half the year. So if there are problems, or questions, you're just out of luck. DO NOT USE THIS SERVICE. Find a friend who's had a good experience, at HR block or elsewhere, and try to use the same preparer. These guys are an absolute mess.
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February 2024 by Kelly Childress
People need to go see Tyler Hallman at H&R block Patton Ave! He really cares about the customer and he will help you get the most of your refund! Thank you Tyler
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April 2023 by Henry
I would highly recommend this service. Samuel Flemings helped me with my return this year and was extremely professional, detailed, and efficient.He dealt with a tax situation that I could no longer handle on my own and solved it in only an hour. He also saved me a substantial amount of money on my return, more than I expected.I’m grateful for his work and professionally and it is worth adding that he stayed focused and was non-judgmental with sensitive confidential information surrounding my tax situation.Someone please give Samuel a raise or promotion, he certainly deserves it!
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March 2023 by Erica Klausing
Quick and easy to get my return
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February 2023 by pam mease
Have used them for years happily
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April 2022 by Hannah Pender
$275 for a College Student to get taxes done?!? This is absolutely ridiculous!! I had a simple tax return. Will never be back to any H&R Block!
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April 2022 by Paul Ray
It was simple and perfect with lighten speed
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April 2022 by Michael Hanshaw
Because they are so friendly and they know what they're doing
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March 2022 by Suzanne D Vasquez
I really enjoy/love Mr. R. Payne. ... I've seen him for Years & hope to continue.
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February 2022 by Franklin Webber
Because my tax professional did a very good job and was kind.
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August 2021 by A Google User
Ray Payne did a thorough job of explaining each step of the way while doing my taxes. He also answered additional questions that I had to prepare for next year's taxes. (In language that I can understand.)
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April 2021 by Janet Miller
Ray Payne did a thorough job of explaining each step of the way while doing my taxes. He also answered additional questions that I had to prepare for next year's taxes. (In language that I can understand.)
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April 2021 by Racheal Hoaglan
Our preparer (Ray) this year was amazing! Super professional, yet kind at the same time. We have used H&R block for the past 10 years and have always been pleased.
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April 2021 by Arthur Williams
Because they are good, and my time with them has always been positive.
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April 2021 by Evans Dion
Quick easy took time to get to know me.
