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March 2024 by Cadaver
The person I spoke to did not know how to open my CSV file and did not try to download the file. He did not know how to switch tabs to view documents by a different year and claimed I did not upload them. He frankly did not know how to navigate the official H&R Block interface.
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March 2024 by Marsha C Bell
Very professional and would recommend to anyone.
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February 2024 by dghcgnn Dqkeon
Sorry to the lady who answers the phone I’m sorry if I sounded mean
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February 2024 by Gregory Folmar
My local H&R Block tax preparer, Toni Nick, is always courteous, helpful, and professional. She has prepared my tax returns for several years and I will continue to utilize her services.
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February 2024 by Scott Gregory
Jim was so kind and very helpful it's a blessing to have met jim today.. Jim works at Hendersonville road location and is a wonderful man thanks jim
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December 2023 by Alana Gallo
I think they take too long to get your taxes done. Other then that I have no other complaints
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April 2023 by K. E.
Find a local CPA. Unless your tax return is very simple and you've been seeing the same preparer each time you go, you'll get taken for a completely different ride each year, and their fees just keep climbing and climbing.
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April 2023 by Jennifer Coates
Toni was so helpful and kind. She knows her stuff!
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March 2023 by Sally Woodard
Excellent service - detail to my specific needs, professional and courteous, and very timely.
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February 2023 by Rich M.
I used the H&R Block free military version of their online tax prep. I have a very easy return, but the software is so bad, that I needed advice so I called the support number. They told me that they don't offer any advice if I have been retired for more than a year. I have. The software gives you a reference number called a BolckCare number so their advisor can better help you with where you are in the app. So I called the closest office in Asheville NC. The kid on the phone was about useless. He asked for my name 4 times, tried to send me an email that never came through and then asked me for my SSN 3 times before he got it right. I don't stutter. He put me on hold and consulted with someone and told me I would have to pay the full filing fee. I said fine, please make me ant appointment. He eventually sent me an email and text, that is supposed to prompt you to take pictures of your tax document to upload to them. There are absolutely no instructions beside the picture of a camera. Instead. I scanned a copy of my docs for myself and took them the originals. He made me an appointment for this evening at 5:30. I show up promptly at 5:30, and ask the girl at the desk if I should provide the BlockCare Number. She said that it is a totally different system and they will have to recreate everything. Then she goes to tell the advisor that I am there. It is Dilbertville in a strip mall. I hear them whispering and then they proceed to go to the back to talk further for a few minutes. He comes out to his cube and avoids eye contact. She comes out and says "he will be a couple minutes as he cleans off his desk". He knew he had an appointment. At that point, the warning bells were just screaming. I told her I was going somewhere else and left. I have now read several of these same horrific reviews about many of their offices. I would highly advise to avoid H&R Block software and their offices.
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February 2023 by Evan Drake
Extremely knowledgeable and friendly .made it easy to understand the taxes . Toni is great
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February 2023 by Lila Blue Thunder
I've used H & R Block for many years and have been completely satisfied with them
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April 2022 by Bob Helton
Took all the headache and pressure off of me to figure out what the new rules and changes that were made from last year. I was worried about what I owed and didn't owe as sometimes seems like the leaglease is almost doubletalk that I can't seem to navigate anymore.
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April 2022 by Andrew McCray
My tax preparer was very friendly and knowledgeable.
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March 2022 by Chandler Carriker
Never had an easier tax eperience than working with H&R Block. Great service from the person I worked with online. Easy to upload documents and have all of that turned into my returns. And we have some difficult things to navigate on our taxes I wouldn't be able to do on my own. The cost is worth the time saved and the certainty on our returns.
