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January 2024 by Sheila Dorrer
The computer system has improved
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January 2024 by Destiny Johnson
Teresa is rude and has terrible service
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January 2024 by Melissa Harmon
I have no choice to shop here, but the associates drive me crazy! It is extremely rare that I find a nice, helpful, friendly associate. Then today, as I’m walking to the cutting table with my fabric selections at 5:40 (closing time per google is 6:00), I am greeted with by an associate who stops me and says “Ma’am, the cutting table is closed”. So a wasted trip!. Asheville really needs another fabric store!
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January 2024 by Brad Sprinkle
Great place for fly tying materials.
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January 2024 by Lauren
There's ten people in line to checkout and they have one person at the register. There are multiple other employees around the store.
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January 2024 by Michelle Williams
Great place for yarn
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December 2023 by Jeff Lovelace
Busy, busy store with a short staff to assist customers. Waited patiently in line to get checked out and had an issue with a promotional message that Joann left on my phone. They offered $5 and a Free Gift of wrapping paper when I picked up my online order. Turns out the corporate headquarters had rescinded the offer but continued to send out the promotion. Not a good way to experience my first visit to their store.
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November 2023 by Sophia Miller
Donna at the fabric counter cut my one yard of fabric very jagged, when I brought it up to the cashier to see if I could get a re-cut she told me sarcastically “why don’t you come get a job here” I cried in the car from the stress - bad experience but I’m not mad at Donna it’s ok to make mistakes and she wasn’t mean
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November 2023 by Cali Cotton Candy
Went to look for help for the single cashier who had at least 25 people in line. The manager said “it’s just the two of us today so unless you want to get back here (pointed behind counter) and do pay role for $8.88 an hour on a Sunday then today we're learning patience"She continued to wall through the store repeating "patience".I only heard the pay slightly so Im unsure if its that exact amount.I had already been in line 20 mins with another 15 mins after that. i had patience. What I also had was concern for the single cashier who was alone with no end in sight. The manager could've very easily apologized and thanked me for my patience and said it's just the two of them today but instead she chose to take an attitude with me because she was having a frustrating busy day. That is unacceptable when you work in Customer Service.
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October 2023 by Amanda Bittinger
This store has the wrong hours posted. I drove here for a closed store.
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September 2023 by Sara Beth Wade
It's a big store, but when I was looking for embroidery thread, they were out of several colors that I needed so I had to give up and go somewhere else.
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August 2023 by Daniel Canivet
Hours for this store are incorrect show up to store and posted hours say 7:00pm not 9pm. I think for a large company like Joan’s they would be on top of this
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August 2023 by Kaylee Michua
came in here cause i saw a squishmallow i was wanting as in stock online and found it and the cashier was super sweet and respectful
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August 2023 by Matthew Tabor
Why have hours posted if you’re going to close and lock the door before closing time?
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July 2023 by Elle Dennis
Mary and Cindy were so helpful! They were so nice to me and my grandma. We are making a quilt together and Cindy gave us some helpful tips and reccomended certain things for us. Cindy even told me that there were sale coupons online, and she helped me with that. I saved $114 yesterday at JoAnn!! Highly recommend!!
