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July 2023 by Melissa Pratt
Ordered a bra on 4/26. It already has the plastic piece poking me on the side and it hasn't been 3 months yet. Time to switch. I have been wearing these bras for 10 years. I was very disappointed this time. SMH
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April 2023 by Daniel Smyth
Knowledgeable staff re: sizing & very helpful with suggestions.
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February 2023 by Rebecca Edwards
I ordered online and had shipped to the store. I have done this many times at others locations with no issue. I tracked my package and it was delivered to the store, but I never received a call from the store. I called 2 days after delivery to check on the package and was told it wasn’t there. I drove to the store the next day, 3 days since delivery, and walked in to the biggest mess I’ve ever seen! Again, they said it wasn’t there and the sales associate said “you’re the second person who had an order delivered Friday and it’s not here. I guess I should call someone.” She called and still nothing was resolved, told me to give it three more days. Long story short I called the main number the next day, now 4 days since delivery, and the package had been at the store the entire time! I worked at a Lane Bryant many years ago and the condition that store was in was embarrassing. The counter was covered in old receipts, empty hangers, online order inserts, clothing everywhere, sales associates drinks all along the back counter along with piles of mess. I get there might be some clutter when unboxing items, but there was also no one actively unpacking boxes or organizing anything. This would have been unacceptable to my managers when I worked there. I don’t see how they know where anything is. This store needs an overhaul and managers/employees who take pride in how their store looks to customers walking in, I will not be going back.
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August 2022 by Laura Russell
Gabrielle was wonderful and very helpful assisting my with finding a bra that fit my needs!
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August 2022 by Laura Russell
Gabrielle is lovely and was very helpful assisting me finding a bra that fit my needs!
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July 2022 by Amanda Morgan
Received great service from a young lady think the name was Maggie. She was very friendly and helpful when it came to shopping for a bra!
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June 2022 by Uku Lele
Felicia and Cindy helped me find a great outfit for a friend to wear to a wedding. They knew what was in the store and suggested other items we could order. Made a potentially stressful shopping trip very easy! Thank you.
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January 2022 by Jonathan Champion
My wife purchased 7 bras from them during the sale they recently had, and they shipped out two days later, that part was fine. We found out the following week they put an incomplete address on the packages they shipped out, and now they are offering zero assistance nor help with getting us the products we have already paid for. Very poorly run company at times it seems, with even worse customer service!!
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January 2022 by Genya Champion
This isn’t about the store it’s about the online experience I had. I ordered almost 200 hundred dollars worth of bras and have only received one of them. I called customer service and they were no help all. They charged my card with no product. This really sucks since they are one on the only places that have bras that fit me
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January 2022 by Kathy Gribble
All 2 employees where very helpful. Very over worked but never lost their smile. I love that company
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August 2021 by Karen Garris
Always love that store.. but yesterday the girls working there were so amazing & helped us so much that I can't wait to go back ? wonderful experience!!!!!♥️
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August 2021 by Amanda Franklin
Very helpful staff.
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May 2021 by deborah buckner
Everyone was awesome. The customer service was great. We were helped right away. We didn't have to wait. We were helped the minute we waked in the door. We were helped, bought what we needed, and out of the store in about 30 minutes and that was for three of us.
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May 2021 by Judy Wylie
Love the employees great personalities funny helpful always with a smile and if they don't have something in the store they're willing to order it for you I would recommend Lane Bryant anytime I shop there a lot and I love it thanks Wayne Brian's ,,, JW
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April 2021 by Vicki Bradshaw
Nice store low stock customer service really good