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March 2024 by David Cushing
I visited both Asheville LensCrafters today.At both locations, the people seem to be very concerned about customer satisfaction, and not just selling a pair of glasses.At the Asheville Mall store, I got to work with optometrist Jackie, and she was fantastic!She was very knowledgeable regarding lens options. I even questioned her about options that LensCrafters did not sell, and she gave honest, non-biased information that helped me make the right choice.I did end up choosing glasses from LensCrafters, and am confident that I made a well informed choice thanks to all of the people at both stores.Jackie ended up sizing my progressive lenses, and I feel very confident that she took accurate measurements.
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March 2024 by Larry Royer
Excellent all around.
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March 2024 by Andrea Clark
The staff was incredibly friendly and welcoming! I was trying to decide how to best use my insurance benefits to get the most for my money and my sales associate had to step away for a minute. The sales associate that stepped in to assist was able to pick up exactly where I was seamlessly! Both sales associates were knowledgeable, friendly and authentic! Thank you so much for such a great experience!!
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March 2024 by Gail Stroupe
Erica was my Tech who assisted me in choosing the most beautiful glasses that I have ever owned! There was a great variety to choose from. I’m excited about receiving my new glasses!
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March 2024 by Donna Gaddy
I had the best experience with Lens Crafters. From making the appointment, to coming to my appointment, meeting the receptionist, my Eye Dr. Mr. Beaty to picking out my glasses. The lady who helped me was Awesome. She didn't rush me and let me have as much time as I needed to pick the right glasses for me. That's the reason I changed eye Dr's is because they rushed me out the door and I wasn't happy with the glasses SHE chose. At Lens Crafters I got to choose my glasses and I tried on over 20 pair and then their they were the glasses for me. Thank you Lens Crafters for taking your time with me and letting me find the right glasses I liked. Can't wait till they are ready. I will recommend anyone to Lens Crafters I sure will. ?
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March 2024 by Jonathan Walker
I had an excellent experience at Lenscrafters. They have a great selection of glasses to choose from. Callie an associate there helped me and she was truly amazing!
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March 2024 by David Handy
I called the office to inquire if they accepted my insurance. The first attempt I called, I was hung up on immediately. The second attempt to call, I was placed on hold without a greeting. I called back a third time and I someone answered with a greeting. I explained what happened on my first 2 attempts. The person answering the phone explained the office was busy and she was trying to assist the people in the office. I explained to representative that I answer calls all day and explained that I would be fired if I did the same thing she did. I advised her to cancel my appointment. Lousy customer service is bad but making excuses is even worse.
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February 2024 by Angel Brown
They actually have really good prices and I got my prescription way cheaper because they always have deals going on the benefit you in more ways than one
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February 2024 by Marissa Barone
Had a great experience when buying my new frames. They worked with me to help me make the best decision for myself.
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February 2024 by Jack Ellis
I sometimes eat donuts.
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January 2024 by Leigh Bacoate
Our technician was Jackie, she really listened to our concerns, she made us her priority, took her time and I would highly recommend!
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December 2023 by NC Jeep Head
Friendly people who are very knowledgeable and professional. Appointment was fast with virtually no waiting. Convenient location!
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December 2023 by Roxanna Smith
The doctor was very thorough and was very educational. tperiod. The girl who helped me pick out my glasses and adjust them was excellent. They even fixed my current glasses so I could wear them until the new ones come in. I thought that was very nice, And I appreciate it
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December 2023 by Robert James (SLASH_wisdom)
I went in for an eye exam and the staff and Dr were so friendly. Fast and convenient. Jackie is an absolute sweetheart. She was very patient with me and helped me pick out some frames and order some sunglasses. She even cleaned and adjusted my old pair. My only complaint is the lack of frames in the store. I don't like ordering frames because I don't wanna have to send anything back. But other than that, you are in good hands here. Thanks again
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December 2023 by Kathy (Kat)
Went in next door for an eye exam and lo and behold I needed some glasses really really bad. Turns out I have some issues. Came over with my prescription to these guys and they were super helpful in explaining my benefits and helping me stay within my budget..was also very helpful in helping me find good frames that actually look good with my face shape. They were very patient and kind. I would recommend them to anyone. The girl was training another girl and both were very sweet. They have a lot to choose from which is nice and they can help you keep it within your budget while explaining all of your options. So glad I went. Can't wait for my new eyes to come in!