-
October 2023 by Henry Kelley
Joe Hudson's restored my vehicle to like-new condition. It looks beautiful. Excellent job!Services: General repairs & maintenance
-
October 2023 by Shaina Core
I would 100% recommend Joe Hudson's Collision Center. The staff is top notch, my car looks just like it did when I drove it off the lot. The repair was done in a timely fashion. I hope to never have another collision with a deer, but if I did I would definitely use them again!
-
October 2023 by Joe Jones
From the start they were very very professional. Communicated with me throughout the entire process. Fast quality work. My vehicle looks new!!!
-
September 2023 by Benita Gibson
Quick to fix the problem. Courteous and helpful. Had to go back for a couple of nuts that decided to they didn't want to stay put. But quickly took the car in and make it right.
-
July 2023 by Justin Allison
Had my car backed into a week before Christmas. Couldnt get to my repair until the beginning of the year which was understandable, they quoted me for 8 days. 2 weeks later I'm having to call them to figure out what's the hold up and they say the clips broke on my bumper they were just waiting to get them. Finally go to pick my car up and I can immediately see that the "fresh paint" was rough as sand paper with and then an obvious run from overspray or just poor prep work and sprayed over dirt. I pointed it out and they promise to get it fixed within minutes. Car is pulled back around front and they show me the 'fix' which isn't improved at all and overall paint just feels rough to the touch. The service tech tries to say I'm "damaging fresh paint with my fingers" after several back an forth trips to their "shop" the spot is somewhat improved. Do not take your car here. Geico recommended this body shop somehow but I'll steer clear from now onService: Painting
-
June 2023 by Lisa S.
We got our Camaro repaired at Joe Hudson's Collision Center and had the best experience ever! They updated us every step of the way and when we got our car back...it looked like brand new! I would give them 10 stars if I could... Thank you Joe Hudson's for making this process so easy!
-
May 2023 by Justin Rader
First time w this location, 2nd time dealing w Joe Hudson. The car look perfect and I’m very picky! Being a nearly new car, I hoped to get a factory finish and we got exactly that. Great communication as well. It took a little longer to finish than expected but the most important factor to me was quality of work. A++
-
May 2023 by Zoe Briggs
I had an amazing experience with this shop. Waited almost 2 months to get my car in with Progressive, but it was worth the wait. Rebecca at reception was incredibly nice & helpful. Called every Tuesday and Thursday with updates on the vehicle. John, the assessor, was also incredibly friendly and helpful. My car had quite a lot messed up to the front end, including undercarriage that had been ripped off, and in the 2 & a half short weeks it took to get completed, I picked my (eggplant colored) car up looking brand new. Amazing job and would recommend this shop to anyone looking for quality body shop work. Five stars all around.Services: Painting
-
May 2023 by Where to live in Asheville
First time w this location, 2nd time dealing w Joe Hudson. The car look perfect and I’m very picky! Being a nearly new car, I hoped to get a factory finish and we got exactly that. Great communication as well. It took a little longer to finish than expected but the most important factor to me was quality of work. A++
-
May 2023 by sebastian silva caris
Worst experience ever! Don’t take your car there if you want it back or even fixed!!!Booked an appointment 2 months in advance for body work. At the beginning they were nice but extremely vague about the length and/or cost of the repair. I was told I'll get updates over text message or I can check a link for the progress of the repair. Obviously that never worked!After a whole week, I called to ask for a timeline or even a quote but they kept referring to text messages/app. Called several times and the lady at the front desk said to me “we don’t provide digital quotes “ and “she doesn’t check her email” so I needed to go and get a physical copy. Apparently she forgot that my car was at the shop and I didn’t have transportation.Another week passed and after calling every Tue & Thur, days they give updates, I was told that "maybe" Friday I can pick it up but they'll call me back to confirm. Obviously they never did.I decided to go and get my car that Friday. They asked me to be there 30min before they closed, which I did. The production manager took a while to bring my car back and showed me the repairs quickly since they were about to close. He didn’t mention anything and rush me to get the paperwork done before they were gone for the weekend. As soon as I got in my car and drove a block from the shop I noticed a crack on the windshield, coming from the area they were doing the repairs. Tried to call right away but they were already gone. That’s when the nightmare really started.Called first thing on Monday and I was asked to bring the car back. Talk to Wes, the store manager, he told me the glass company will be in touch with me to replace the windshield, easy!. I just needed to wait for a call to set it up. A whole week went by and never got a call. Reached out again and now he is saying they are not responsible for the repair and I need to figure it out with my insurance. He was rude and dismissive. Now, 4 days after I talked to him, I was responsible and they won't do anything. He even said that “a change of temperature may have cracked the windshield!?!?!?!?”I'm trying to talk to the "production manager", Shayne, that worked on my car but suddenly "he is not available" or “too busy” or “they will call me back” or “they don’t have access to a phone” what a joke!Services: Painting
-
May 2023 by C L
Discrimination and completely unprofessional service. They will lie to your face about the policy you signed to try to scam you out of more money. The lady at the front desk thought she was going to scam my friend when she heard he was selling after repairs, discriminated based on how he looked. He knew the value of his car and she had no interest at all after he made that clear. Check your paperwork, or better yet do NOT take your car here.
-
March 2023 by Lucius Moore
My truck was taken to thus body shop for an estimate due to a hit and run that I was involved in. They deemed it a total loss. I was told by the insurance company to go clean it out. I went on Monday 3/6 to clean some items out. I spoke with the front desk representative and she told me where to locate the vehicle. I asked her what was the policy for coming back if you needed to make two trips to finish cleaning it out. She stated "it's no problem we will not allow the vehicle to leave without you signing off on it". I said great because I have a tool box on the back with tools and I will have to come back and get it with some help. She said ok. I gather my electronics from my truck and remove the tag and left. I returned on Wednesday 3/8 with a friend and my truck is go where in the lot. I speak with two gentlemen in the lot and one looks and says the must have picked it up, let me check meet me in thr front. I drive to the frontand he is speaking with the young lady that assured me my truck would be there until I signed off on it. He tells her to call the insurance company. She does and comes to tell me that I have to go get it from the salvage yard or call the insurance company and have them ship it to me. I call the insurance company to create a service ticket and call the salvage company. Then I'm told they cannot ship a toolbox because it's too big. Now I have to drive an hour and a half to Spartanburg, SC to get my toolbox and other belongings!! Not one person at Joe Hudson said "I'm sorry"!! I've gotten "I don't know how this happened" and that's pretty much it!!! As far as their work is concerned, I don't know because I haven't seen it. But as it deals with their professionalism, ownership of mistakes and concern for the customer's satisfaction and relationship they totally missed the mark!!!
-
March 2023 by Jer-Mayne White
The entire staff was wonderful and went above and beyond to assist me in every step of the process to include ensuring that I got a rental vehicle while my repairs were being made. The staff was very courteous and professional and my repairs are amazing!Service: Body & Trim
-
March 2023 by Mike Cornett
They turned a bad day into a good one and was quoted the same day as my accident, and It only took them 7 to 8 days to fix. Merrill is the best!!!
-
February 2023 by K C
Horrible customer service. When I arrived for my appointment for an adjuster to look at my car damage; they said I didn't have an appointment. Luckily, I had text and email proof of the appointment, otherwise, they were ready to send me away. I should've walked away then.Service: Body & Trim
