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November 2023 by David Handy
The first few grooming appointments were great. Then, our appointment was canceled and rescheduled without calling us. The appointment was rescheduled to a day that did not work. That is so unprofessional! This is not a way to keep clients.
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November 2023 by Andrea Faunce
Upon arrival, I explained to the associate (James) that the item I purchased (standard Litter Genie refill) was very difficult to find anywhere. I was only able to purchase 1 via the Petco app at this store and no other store in the area had the item at all. Could not find the item through other vendors in a 50 mile radius and also not available through Amazon. James took the time to check the computer and saw that he was able to place an order for some to be shipped to my home and those items were in stock at the main warehouse (I guess that's how it works). We discussed ordering several since it appears they may be discontinuing (?) or just hard to find. He also mentioned upgrading to the newer model of Litter Genie and to come and see him when I was ready and he would assist with that process. James was so very helpful and for sure went above and beyond just giving me my pick up order. Thank you so, so much!!!!!
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September 2023 by Rebekah Axelson
It was clean and a wide selection of pet supplies. Will be going back to get a costume for my Frenchie Gizmo.
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September 2023 by jacob s
Laura and Kim are the safest, kindest groomers you will ever meet. They have years upon years of experience and provide a safe loving environment for all their grooming clients! Asheville, be nice to these groomers because there aren't many out there that care as much as these two do! ❤️
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August 2023 by Laura Triplett
I work here, and as a pet stylist with over 25 years of experience, I can tell you this is the best place I've had the pleasure of working at. The safety standards are exceptional, my salon team is extremely experienced, and we have a caring, helpful store team. We have the best clients in Asheville who truly value us as proof of our dedication.
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August 2023 by Jane Garrett
I've been taking my very anxious border collie mix there for years (she's now 12) and the groomers are always so wonderful with her. She comes out always beautiful and very confident and calm. They are also really great about answering any questions that I have about grooming/upkeep at home. Pricing is really great and fair.
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August 2023 by Ashley Fiore
This is the only place we take our dog for grooming. She is pampered and loves coming, and she also smells, feels, and looks wonderful afterward. All of the staff have been top tier, including Laura, Kim, Jacob, and Montana. They genuinely love your pet, and your pet will thank you for choosing this team. They truly are a team and you can tell!
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August 2023 by Leigh Oder
I can’t say enough wonderful things about PetCo on Merrimon Ave. I’m actually jealous when we bring our doodle in for grooming for the way she runs straight to Laura, her groomer ? I’m so thankful we found PetCo and Laura, Georgia loves her ❤️ If you’re looking for someone who will pamper your pup, this the place to go!
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August 2023 by Matthew Lane
The grooming salon and its staff are fantastic! Our dog had a bad experience at another groomer and was scared to death to get groomed. Laura and her team worked patiently on every visit to get him comfortable again. They performed a miracle. He went from shaking and drooling with anxiety to happy and tail wagging to visit Laura and get groomed. I couldn't ask for a more compassionate experience for my fuzzy buddy.
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August 2023 by Pam nedlnut
Laura, the grooming Manager, is ameowzing with our rescue kitties. Kim, who is also a certified cat groomer, is also wonderful. We are very lucky that we have 2 groomers to help us that care so much about their clients. Our kitties could not be in better hands than Laura & Kim. You should give them a try!
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August 2023 by Garnell Jackson
Thank you, Laura and Petco groomers, for doing such wonderful grooming on our rescue cats. Especially the girl who was so matted that the mats were pulling her skin and causing so much pain. You changed her life and she was adopted. Her family brings her back to you for grooming. The cats only days are so important for cats who are dog reactive.If you want your dog or cat professionally groomed, take them to Petco on Merrimon for a great experience.Garnell Jackson
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July 2023 by Allen Brasington
The store was nice, clean and the Staff was very helpful. It turned out the manager James was the person who helped me. I say enough good things about him.
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July 2023 by Anna Reality
Kim takes such great care of our aging, sometimes grumpy bichon. He likes her and comes home looking fresh with a spring in his step!
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July 2023 by Patricia Wiles
These folks saved my bacon yet again. Knowing that my dog is a long time shopper at our local Petco a friend of mine who so loves our pup gave us a Gift Card for Claire. Her birthday and my own left our home a bit chaotic and I had not idea where the thing was. Dillon, the store manager stepped right in to save the day. He was very busy but took the time to take down our information and said he would do all in his power to come up with a way. He later called my husband and true to his word, he resolved the situation in a very customer centric manner and saved the day. Ike, also a complete asset to this store. We've been shopping at this store since Claire was a baby. We will always be shopping here. They are nice folks and always ready to suggest or help in any way they can. Thanks so much Dillon. You saved the day. Ike, you are a jewel and such a nice young woman. We'll be back. If I still owned my business, I'd try to spirit you both away. Customer service is an important driver and you both demonstrate excellence in that field. Thank you! Woof and Lick from Claire!
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July 2023 by cheryl H
Laura did a great job on our Boordoodle and we will be back, our dog is a very difficult cut so we are very happy to have found her.