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April 2024 by Linda McDonnell
Staff is always kind and efficient . Great selection with great prices .
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April 2024 by Kayla Cathcart
This is my Go to Jean Shopping! Love Asheville’s Platos! Ann(Anne) is Ahh-amazing! Perfect location & wonderful employees! I wish I could give a million stars ???
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March 2024 by Laura Barker
Customer service is 0/5.The staff make me extremely uncomfortable every time I come in. They literally don’t stop gossiping while doing your transaction.I think there is some scam happening here. They only bought my non labeled clothes. Likely overpricing them when in reality they’re SHEIN quality.
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March 2024 by Madison Massengale-Roberts
Definitely not my favorite Plato’s closet, but I did manage to find an under armor sports bra, an altered state tank and American eagle shirt that were very cute. Large jeans selection if you’re looking, and good brands! I was disappointed in the dresses and shirt selection. Many were outdated or seemed a little more used than what I typically find at other locations. Overall happy with my purchase but probably won’t come back to this specific one.
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March 2024 by Teanna Sutton
I used to love shopping here for my name brand jeans but never again after the service I received. I had heard good things about buying and selling name brand clothing here and had 4 pairs of American eagle jeans and 1 pair of blue Jean and camo shorts in good shape and thought I’d go ahead and see what the selling process for this store was about not caring if they sold anyway. When I walked in I was greeted and I asked if they take American eagle jeans and how the process goes I was rudely told not skinny jeans. Unsure if mine counted as skinny jeans as I bought jeans like these there before and they are all over the racks, I carried in my folded items to get an opinion to see if they counted so I would know what they were looking for and if those were not it then I could go on my way and not waste anyones time. I was told they would take a look at them as they take a lot and may potentially want to buy. I then got asked if I had brought a bag for my items and I informed them I didn’t as I didn’t know I needed too since no one informed me of this when I came in and asked to begin with. One of the girls offered to put my folded items in the bag but stated I needed to give it back which was fine with me. She then told me I had to wait at least 1-2 hours for my 5 items as they had people before me who had brought bins of clothes in but I understood they where busy and said that was fine. I got a text 2 hours later about my items saying they have completed my buy and to come pick up. I walked in and a young girl asked if I could be helped and I told her what I was there for but the girl just then stood there talking to a coworker about how she was going to go broke over something laughing and ignored me. I stood there a few minutes longer and in a disgusted attitude she then said “I guess I can help you where’s your ID” I gave her my ID and she took a look at it and proceeded to slam it down on the counter back to me. She then asked what bag It was in and I informed her it was one of their bags as I was told I needed to give it back. She proceeded to tell me they where not going to buy any items because they are skinny jeans and one of them had camo and they are not taking camo anything. I understood that and was not upset they were not going to buy anything but 2 hours was a long time to be told no especially with the rude attitudes I witnessed my whole experience and would have saved me 2 hours if I was told no when I brought them in the get an opinion and not string me along. I then got my items out of the bag and they were just thrown in the bag like garbage when I had brought them in folded it took me a minute to actually gather my things and fold them back as I felt like I was in the way due to the girls staring at me with nasty glares. I do not care about not selling anything as it was my first time and I thought I’d see how it goes but the selling process with this store and the rude attitudes was not worth my time. I now see I should have read the reviews before I came in due to it seems like this is not the first things mentioned about the employees attitude issues towards loyal customers.
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March 2024 by It's_Vintage
Don't waste time calling. All of their information is incorrect. Their automated phone says buy hours are 10am-2pm M-S. It's 1:30p on a Friday and I was turned away. Get it together yall lmao
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March 2024 by Annabel Thomas
Blonde lady that is a manager or owner maybe, is extremely rude & awful personality
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February 2024 by Isaiah Despathy
The staff are usually nice which is why this post is getting 2 stars instead of one. Been coming here pretty much my whole life and it’s normally about the same. I decided to bring in multiple pairs of sneakers as while checking the store, there were multiple pairs of LeBron’s, KD’s(Kevin Durant) and multiple other basketball shoes but were told that they wouldn’t take a brand new pair of basketball shoes never worn due to the fact that they don’t take basketball shoes. After asking why there were pairs out on the floor being sold I was then notified that this was due to an employee not knowing that this is what they were and that it was a mistake. Your telling me these items that you “check” don’t tell you they’re made by lebron James ? Or Kevin Durant ? The guys literally play basketball and it’s their signature shoes but yet, mine won’t be taken because they’re basketball shoes. Just feel like the policy’s and staff that this store has are never on the same page and it really sucks because the staff seem nice.
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February 2024 by Eddy Townsend
Found lots of nice clothes in great condition. Just what I was looking for and more!!
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February 2024 by Leslie Owens
I love shopping here!! I always find great clothes at reasonable prices. the employees greet you with a smile without hesitation. they are all eager to help with any questions you may have and show you to the fitting room!!
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February 2024 by Sydney Kalei
Arrived after traveling an hour to get to this location in hopes of trading in some clothes for some new clothes… the one girl politely greeted me and told me to set my basket down to be looked at and immediately after she said that the other girl up front piped up and told me ‘actually, we aren’t taking any more clothes today, come back another day’. I explained I drove an hour to get here and always loved Plato’s and never got turned away because they had enough ‘for the day’ and told me I should have called ahead. ? Sounds like they just wanted an easy rest of their day and I was inconveniencing them, but okay. Won’t be going back to this location. Yikes.
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February 2024 by Mariam & Don Thomas
I came here a couple of days ago with my husband. The staff were nice and greeted us when we entered, but as I walked around I couldn’t help but overhear loud conversation about how much they disliked a new policy and their boss. A young lady even told a customer over the phone that “they weren’t being set up for success”. The selection of clothes was fine, but it makes me wonder if I should even be supporting a business like this.
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February 2024 by Chariden Lewis
This location always has a sign up saying they’re not accepting buys… Maybe if they took items that weren’t torn/stained and the owner was kinder to her employees, they would have better luck. The employees are usually very fun and nice but management is awful.
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February 2024 by Clarice Matheny
This review has been years in the making but this store never fails to disappoint me or waste my time. Not only that, the management sucks and the owner is awful to her employees. They are consistently having to close early or open late due to their short staffing. The short staffing comes from having an entire staff of underpaid high schoolers. Not only are the high schoolers underpaid, Ann the owner will manipulate their hours to under pay them even more. A previous employee of hers opened up to me about the mistreatment and overall scam that she is running there.Then we get into the whole buying process. I’ve sold to this store countless times, sometimes walking away with over $100 but today i was turned away due to them having too many buys. It’s clear this store isn’t equipped to deal with the demand that they get. I hate wasting an hour of my time to go out there and get turned away. Ann has also admitted in other responses to buying Shein and selling it as if it were a wholesale brand and marking it up. This is supposed to be a secondhand store.I haven’t been to this store in months and decided to go to today and was reminded once again why this place is so awful. Do not waste any of your time going here to sell or shop. This establishment sucks to say the least.
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February 2024 by Trish Lunsford
Very expensive to be used but name brand
