-
November 2023 by Johnny Bowen
I am a mechanic so when I blew a seal in my truck's rear end while on vacation, I was not happy. Thankfully, Bruce got me right in, and was definitely the right guy for the job. I appreciated his professionalism and courtesy helping me out while I was on the road. Bruce, if you ever find yourself needing help in Williamston, NC, it will be my pleasure to return the favor.
-
October 2023 by Jessica McCall
The guys here were very helpful and understanding. They were prompt in diagnosing my cars issue and patient with giving me time to make hefty decisions. I think they are honest and fair and would recommend their services.Service: Transmission
-
October 2023 by Daniel White
I had called these guys to see if they could assist me on fixing an oil leak. Unfortunately for them, I don't think they realized that they didn't hang up the phone after the call and I heard words somewhere along the lines of the following:"What the **** was the point of them even calling or saying anything?"I think that was due to me asking for an estimate of the price ahead of time. I don't know. But that certainly made me change my mind about possibly going to them in the future.
-
September 2023 by Jake Lackey
Friendly and experienced service. I came in because I needed my rear differential swapped out. They gave me several options to help meet my financial needs. 10/10 would recommend
-
September 2023 by Kathryn Baglini
Really appreciate Bruce & Brian, and the whole crew. I took my 30k mile nearly new Rav 4 to them, after I was told at Fred Anderson that it needed a new starter, and they worked endlessly to support me & find the true problem (shocker, not the starter). They educated me and were very transparent along the way.Services: Electrical repair
-
September 2023 by Nick San George
Brian at Pro Automotive was extremely helpful. Checked my car in at 8:30am needing a new alternator, picked up my car at 9:30am same day.Great price and super helpful service.
-
September 2023 by Christine Allman
We were on a road trip from Texas. After arriving in North Carolina, several trouble lights appeared on our dashboard. Phoning dealers and independent mechanics, we kept getting the same response. We would have to wait for weeks for an appointment. When we phoned Pro Automotive they told us to come by at lunch time. Brian quickly diagnosed the problem with the professional grade diagnostic computer. After identifying the sensor that was needed, the sensor was ordered and delivered within fifteen minutes. The entire process took less than two hours and the car has been working well ever since. Our one regret is that we can’t take Pro Automotive back to Texas with us.Service: Electrical repair
-
August 2023 by Ryan Bednar
We had our check engine light come on on a Friday afternoon while in town for a trip and were so worried we wouldn’t be able to drive home (road trip from Chicago with a 1-year-old…) thankfully they were able to squeeze us in before close despite being busy and got us set to drive. Kind and quick - would recommend!
-
August 2023 by Happy Gilmore
I had some noise coming from the front of my car so I dropped it off to get it checked out. They said I needed a new cv axle/cv axle joint. Also said it’s best to replace both instead of just one which I can understand. The noise was bad and axles are important so ok, I pay 1100 dollars. Get the car back and the noise is still there, exact same. I drop it off again and they send me an estimate to replace both front rotors and both front brake pads. 450 dollars.I appreciate how quick they looked at my car and got the work done, I also appreciate them making my broken door handle more secure and functional with a zip tie which I never asked them to do.I can’t help but wonder though how bad my cv axle/joint really was since it didn’t have anything to do with the noise I brought it in for. How much longer could I have driven it without needing it fixed. Questions I’ll never have the answer to. I drive a 2002 Corolla so $1100 is a hell of a lot of money to me. Might have been a better idea to get a second opinion on the noise.If my cv axle/ cv axle joint was on its last life and about to fail, then good for them 5 stars, but if I really didn’t need it replaced and could have saved over $1000, then I’d give them 1 star for misdiagnosing the issue, which cost 120 on its own
-
June 2023 by Quinn Gibson
STAY AWAY. I spent $11000 on a vehicle based on an inaccurate pre purchase inspection. The owner was hilariously unprofessional and rude and wouldn't even take accountability for the mistake or even give a refund. I had to spend 150+ dollars on a severe alignment issue they missed (wheel was turned 45 degrees) and spend 100+ more on an actual inspection. All I can do is hope I didn't throw 11 grand in the garbage. Unbelievable.UPDATE 05/31: I just went to another mechanic to get an actual inspection and within MINUTES they found 3 pages of failure codes and faulty systems. Clearly ProAutomotive didn't even bother to check the diagnostics of my vehicle either and it's becoming more likely that I bought a lemon due to this shops complete disregard. Will update with more information soon.UPDATE 06/05: Bruce, The owner of Pro Automotive, now feels like it is necessary for him to pretend like I did not give him the money for the pre purchase inspection. I gave $115+ cash to the prior owner of the vehicle to give to Pro Automotive for the inspection. All parties including Bruce were aware of this. I even suggested that the prior owner come to obtain the refund even though it was my cash. This is when Bruce replied with "well you're out of luck". So now that that lie is out of the way, This supposed "inspection" at Pro Automotive missed issues with the VSA, ECM, battery voltage issues, and issues with the transmission. SEVERE issues that make this truck undrivable without thousands in repairs. The entire point of a prepurchase inspection is to make sure the vehicle is driveable,and Pro Automotive missed every aspect of this vehicle being undrivable. If Bruce or his crew would've noticed even one of these issues(minus the alignment) during the supposed inspection I would not have bought the vehicle. It makes absolutely no sense for me to go through all of this with this amount of detail without it being unfortunately 100 percent true.
-
June 2023 by Killua Yagumi
You said I'd never been into your place huh...funny I'd come several times a day in fact to deliver parts for O'Reillys up til a few weeks ago.?even got some business sent your way.but go on...show the people how appreciative you are to them. ???
-
May 2023 by Quinn G.
STAY AWAY. I spent $11000 on a vehicle based on an inaccurate pre purchase inspection. The owner was hilariously unprofessional and rude and wouldn't even take accountability for the mistake or even give a refund. I had to spend 150+ dollars on a severe alignment issue they missed (wheel was turned 45 degrees) and spend 100+ more on an actual inspection. All I can do is hope I didn't throw 11 grand in the garbage. Unbelievable.
-
April 2023 by Watkins Family Values
Found them on Google when vehicle started shaking violently while driving from Nashville to Winston Salem NC. Bruce was backed up work orders, but took me in anyways. Found and confirmed my issue with two other staff mechanics. It was tires. Referred me to a good tire shop and I was soon back on the road safely. Great service
-
April 2023 by Kay Weston
I woiuld like to recommend Brian at Pro Automotive. He worked hard to accomdate my needs and was most honest and helpful. As an older person who has had many auto repair experiences, it was a pleasure to find Brian who I felt is most honest and trustworthy. If you find your way to Pro Automotive, ask particularly for Brian. You won't be sorry.KWServices: Vehicle Inspection
-
March 2023 by Christie McCaulley
I bought a car here about a month ago - they don't sell more than a few per year, but it's legit!! They were so friendly, courteous, and answered all my questions very straightforwardly. The car was exactly what they advertised, in great condition, and a very reasonable price point. I am very happy with my purchase!
