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February 2024 by Britton Frost
Love this practice and the people there. Both doctors take such good care of my babies. Dr. Bertelli diagnosed my dog of 6 years with a thyroid condition, something no other vet ever tested for. Now he is so much happier and more energetic. My first experience with this practice sold me as a customer.Today they were able to get them in for a last minute appointment to avoid me having to run to the emergency vet. And again, the care from Dr. Hawkins was great. She made sure to talk me through everything and to spend time listening to the questions and concerns I had. I never feel like the vets at this practice are rushing to get to the next patient. They take their time to explain what’s happening.Special shoutout to Nikki for always being SO sweet and caring. After my dog’s last emergency visit (at another practice) Nikki called to check in on my dogs after she received the notes from the other provider. They are constantly going above and beyond to make sure that our pets stay happy and healthy. Can’t recommend this place enough. The staff is AWESOME. Keep up the great work!
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February 2024 by Kim McElrath-Ray
Every staff person seems to really care about your pet. They take the time to explain what is going on and the treatment plan. They are considerate of costs and very clear on providing pricing up front so you know what you can afford. The vets have a clear love of animals.
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February 2024 by Michelle Burleson
I've only had great experiences with them! Super caring and they go the extra mile
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February 2024 by hannah hosemann
Compassionate. They took the time to review the illness in depth; sharing why it happened and how to manage it.
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February 2024 by Steve Robinson
Nice knowledgeable people.fair prices
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January 2024 by Betsey Upchurch
The premises are inviting amd clean. Vet knowledgeable and personable and auxiliary staff are great. Best of all, they allow me to be present for exams and treatment of my dog which is not my experience with most vets in town. Our experience was great and my dog loved being there even though she got several injections.
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January 2024 by Kristin Dwyer
Best new puppy appointment. Y'all the internet has been putting me through it. There are nine aisles of dog food at the store... But this appointment put my nerves at ease, and the doctor gave me practical advice on how to care for my boy without all the hype and noise of the "dog care industry"—also got on the floor to play with him. I feel better equipped and confident as a dog owner. 10/10 would recommend.
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December 2023 by Cassie Hetteen
Absolutely wonderful and attentive staff, super fair pricing, and above and beyond care.
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November 2023 by Julie Elstner
My cat Mike and I are recent North Carolinians. I needed to make sure he had the correct shots and he needed an overall checkup.. Mike is a bashful character but he immediately bonded with the vet and techs. That never happened before. So as a cat (and his owner) we give this crew the highest kudos for being kind, thorough, and gentle. 5-stars!
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November 2023 by Natalie
Took my cat here for a weepy little pink eye infection she was having. They gave us meds that worked well in the end, but the vet told me that my cat needed thousands of dollars of specialty care for her teeth. The vet told me that she was unable to help, and that I would need a referral to a expensive dental specialist. The vet offered no said referral upon my departure, so I had to ask the receptionist to get this referral for me. This vet was very insensitive, made me cry, and it was overall a very traumatic situation. In the end, I took my cat to pet vet on Patton. They checked out my kitties teeth and said there was no need for concern and she had a mild case of gingivitis. her teeth remain in great condition, and she is healthy and happy. This vet put me through un needed stress, an incorrect diagnosis, and left me feeling helpless. Terrible experience!! Do not go here!!!! Pet vet on Patton is 100000x better and they have daily openings. really any other vet would be preferable to this one.
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November 2023 by Sophie Silcox
Dr. Bertelli is an incredible vet! She's down to earth, so warm and welcoming, relatable, and compassionate. My 3 dogs love her and I know they're receiving the best possible care with her as their advocate. The staff at East Asheville Family Vet has always been so friendly and easy to work with, and I truly look forward to our appointments and getting to see the team. I can't recommend them enough!
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November 2023 by Cindy Branson
Dr. Bertelli and staff always treat Charlie and I like family! They take such good care of him.
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November 2023 by Tom Minch
Being new to town I was sceptical as to the 4 surgical removals needed on my 12 pound dog, but all went above my expectations. Thank you Dr. Hawkins and staff.
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November 2023 by Google user
Dr. Bertelli is an incredible vet! She's down to earth, so warm and welcoming, relatable, and compassionate. My 3 dogs love her and I know they're receiving the best possible care with her as their advocate. The staff at East Asheville Family Vet has always been so friendly and easy to work with, and I truly look forward to our appointments and getting to see the team. I can't recommend them enough!
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October 2023 by Anita Kaschak
I found a group of passionate, professional, active listeners, observant, suggestive and cost effective care plan for Willow. Thank you! I heard positive energy on my first phone call. I felt the positive energy the first day I stopped by.
