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January 2024 by Carol F.
Lance was my salesperson. I was looking for a small sectional couch that could also be used for sleeping. He showed me a variety of options and even pointed out the plusses and minuses of the various choices. I took pictures and went home to make a decision which was easy to do because I had all the info. I was never pressured and felt comfortable about my choice. I also bought a chair because the financing is great....better than anything I have encountered at any other store. I would highly recommend Lance as a salesperson for his patience and expertise.
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October 2023 by D H
Great experience. Floor/ Sales people were very helpful and knowledgeable. Also not intrusive at all. Dave helped us today and was polite and professional. Mikaela (spelling?) helped us yesterday and was equally kind and patient. Checkout was quick and setting up delivery was easy. Nice store, service and people.
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October 2023 by James Desotelle
We buy from rooms to go quite often. And when we do there is only one sales guy we want to buy from. Dave at rooms to go is patient friendly and incredibly knowledgeable. Rooms to go prices are fair and delivery is easy. Again nice job Dave. We will see u again in the future
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October 2023 by Stephanie Massey
Always impressed by this Rooms To Go location! I am a repeat customer and they have a great quality selection of furniture. John helped us out today and the process was super simple and easy. Can't wait till our new furniture arrives!
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October 2023 by Tia Kelly
My husband and I made our first big purchase together today and bought a bed, Patty was so helpful and made the process stress free and seamless! She did not rush us, let us know what the exact price would be of each of our options with taxes and fees and even took the time to help us budget and finance so we didn’t have to settle for anything we didn’t want! She was AWESOME!!!! Thank you Patty and thank you rooms to go!!??
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October 2023 by Matt Wylie
Lance was so helpful in getting us new furniture. There was no pressure at all. He ensured that we knew what we were getting. For example, seats have different comfort levels based on whether there’s a sleeper embedded in the furniture. Lance was on top of everything. Purchasing the furniture was hassle free. It really felt like dealing with family. I highly recommend this location and especially going through Lance!
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October 2023 by Lacy Hall
My husband and I went by here today to see the sell they have going on and figure out options.As we walked in, I was a bit overwhelmed but Dave the sales man greeted us and slowly started explaining the questions and concerns we had. We were able find a few pieces we loved and thanks to Dave for his patience and hospitality and not pressuring us or making us feel judged. The whole visit was positive! Cant wait to come back for more in the future.
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September 2023 by LeeAnn Bradley
Last Monday we went by Rooms ToGo in Asheville,NC and looked at some sectional couches and was helped by a real nice man named Andy. Today we went back over and took my mom. We settled on a great power sectional and power recliner. Andy was so nice and we couldn’t have asked for a better person to help us. I recommend RTG for your furniture needs.
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September 2023 by Ashley C-Suhs
Patty at Rooms to Go on Tunnel Road.AMAZING! I worked sales for 8 years and I know the deal. I was worried I’d have a pushy salesperson.Patty educated us, showed us the best, had us try out the Ferrari of it all! We had a budget when we came in and after trying all of it out, we explained what price point but desires we had for a bed and mattress.She listened and wasn’t pushy.She also educated us enough that we knew we needed to spend a little more to get the best bed for us!I usually hate going into these stores because I walk out feeling pushed and in debt.She was patient with our kids and rewarded them for their behavior.I felt like I took my well educated Mama bed/mattress shopping with me to buy the perfect bed for our family. I couldn’t recommend a better sales employee!
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September 2023 by Mary Garrison
I am not someone who enjoys shopping for furniture but, my experience at Rooms To Go was excellent. I was greeted and shown around the show room. I was able to find what I was looking for and there was no pressure to buy. In fact I left and came by to make the purchase a few days later. I did look other places and found the prices to be around the same. It came down to convenience really. My return trip was much the same I asked for my same salesperson and he was paged. Again no pressure shopping. We went around by ourselves with a check in to see if we were ok and had any questions. I highly recommend Rooms To Go Asheville, ask for Andy, he was great to work with.
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September 2023 by Ashley C.
Patty at Rooms to Go on Tunnel Road. AMAZING! I worked sales for 8 years and I know the deal. She educated us, showed us the best, had us try out the Ferrari of it all! We had a budget when we came in and after trying all of it out, explained what price point but desires we had for a bed and mattress. She listened and wasn't pushy. She also educated us enough that we knew we needed to spend a little more to get the best bed for us! I usually hate going into these stores because I walk out feeling pushed and in debt. She was patient with our kids and rewarded them for their behavior. I felt like I took my well educated Mama bed/mattress shopping with me to buy the perfect bed for our family. I couldn't recommend a better sales employee!
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August 2023 by Mike Raynor
We came to Rooms To Go not sure if we would find what we wanted or get the help we neededBut we were thrilled to work with Dave Jayber who knows his stock was very patient n informative. Prices were great for the Labor Day sale as well and we left satisfied with both our purchases n assistance. Recommend both if you’re looking for furniture locally!
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August 2023 by Blake Jenkins
My wife and I were greeted immediately by Lance Kurland, who then politely informed us of all deals currently going on and then gave us space to browse the store at our own pace. When we found what we liked we found Lance and he made the buying process a breeze. Lance made our buying process very pleasurable and I would highly recommend him to anyone who is currently looking to upgrade their furniture or home decor.
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August 2023 by Brittany Freeman
We recently purchased a living room set that was labeled “red tag.” While reading the terms and conditions of the red tag sale I specifically asked our rep Taylor if the set was marked down because it was defective. I asked Taylor clearly three times if this was the case and each time he reassured me that it was marked down to make room for new models on the floor. Go figure, we get the sofa home and the entire left motor is out and will not recline. We would have easily selected something else at full price had we known this was the case. We were not shopping to find a deal. I called Taylor multiple times to try to reach a resolution. He said he talked to management and they were unwilling to help and referred me to corporate customer service. Not only is customer service completely useless they would not even make a recommendation of someone to call to help us with this. They told us we need to have a technician come out to see what the problem is before they would order (and charge us fully) for a replacement part. They will not give us guidance for a qualified technician in our area to consult. This has been the most frustrating and dishonest furniture store I have ever worked with. Had Taylor been upfront with us from the start we would not have purchase the defective product. At the very least you would think customer service would give us a path forward for a resolution. It seems like we’re stuck with a half-functioning sofa. If anyone knows a furniture technician in the Asheville area please drop a comment because Rooms to Go is as unhelpful as they are incompetent.
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August 2023 by Nancy Thornton
We had been in this store a few years ago to purchase a couch. David was our sales person at that time and I recognized him when we walked in today. This time we were in the market for a Purple mattress. As with our last experience, David is pleasant to work with and very knowledgeable re: his merchandise. Our transaction was carried out no muss, no fuss, and we left very pleased.
