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October 2023 by Lori M.
Amazing selection very helpful staff. Easy to find right by the outlet mall with the big pink sign!
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October 2023 by Maria R-B
Beautiful rugs! The staff is working on commission so be prepared to be over-tended to. Besides the high level of attention from the sales staff, the store is nice. Lots of choices for rugs.
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October 2023 by Sara Juel
After looking all over town, I came here and found exactly what I wanted. Had an enjoyable shopping experience. Walker was a wonderful sales associate. Thoughtful and very accommodating. He gave us plenty of privacy to make a decision but was also available to answer any questions. Only wish I had come here first!
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September 2023 by Ben Youngkin
Lisa was awesome! We had a great experience purchasing a new living room rug - with Lisa’s help. She was very attentive without being intrusive - and remained helpful despite our non-six figure budget and indecisiveness. Thanks Lisa!
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September 2023 by Carol Morse
Lisa was absolutely fantastic! She worked with us for hours and remained patient and kind. She helped us find the perfect rug!Price was great as well.
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June 2023 by Steven Shetley
Upon entering the store we were greeted by a gentleman named David.David did a great job showing my wife and I the area where we were looking for a 8x10 rugs.I believe we were in the store about 30 minutes where David took the rugs we had picked out laid them out on floor and my wife picked out the rug she wanted and out the door.Thanks again David and Rug and Home.
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April 2023 by Mr. Pete
Lisa was very friendly and helpful from the moment we walked in the door. She ushered us to the 5x8 rug row and invited us to look and mark the ones we liked and left us alone to look. When she rejoined us we talked a little more about our living room colors. Lisa pointed out a contemporary earth toned tight weave that looked very attractive at first glance and ended up being the one we got along with a few southwest motif throw pillows. All this compliments well with our wood floors, dark brown stressless furniture and large wall photos of the red rocks of Arizona.No sales pressure, no steering, just helpful, friendly and knowledgeable support. We have found that Rug and Home is a great place to shop and do a sort of remodel/refresh by getting a new rug every few years.
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February 2023 by JEFF MCNEESE
Make sure you know the size of rug that you need. We may not have the exact size you may have to do a foot longer or shorter. The best thing for you to do some measure the minimum size rug you need and then go from there. The loss of rugs lots of different qualities loss of wool rug which is supposedly based the best there are some polyesters. The staff was fantastic they gave a little clothespins to put on the rugs that caught your eyes you go through so you can find the next time the roads are hanging from rack on the wall. You need to make sure you lay the rug on the floor before you make your decision because the colors looks different. Also want to ride gets on the floor it will look smaller that does hanging up. The roads are sorted by size by the most part they are some of the slipped in with others. We made a decision within 20 minutes it was gone within 30 one of the easiest buying experiences we've ever had.
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February 2023 by Jamie Shiver
BUYER BEWARE. If you order online from this store, YOU CANNOT RETURN IT. I am now stuck with a $700 table that didn't look right in my space because they will not take it back. Customer service says this is stated and highlighted on their website, but it isn't. Every page says "Easy Returns" at the top, and even when I go to the page the table is listed on, it says "returns within 7 days". Ridiculous. Emailed AND called customer service and they basically said oh well, too bad. Never shopping here again.
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January 2023 by Jodi Turner
My sister and I had a wonderful experience at Rug and Home in Asheville, NC yesterday. Michael greeted us and showed us a large selection of rugs. He was patient, personable, knowledgable and very helpful. Not at all pushy! He pulled two rugs for us to see on the floor and let us know we had 7 days to return a rug if it didn't work in our room. The entire staff was delightful! We kept the rug and I bought another one for my own house. Highly recommend! Many thanks, Michael!
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November 2022 by Linda Ayers
Had the best customer service experience we've had in a while yesterday. We were in the Asheville store with Lisa Young , so patient and helpful. She was wonderful to work with and really listened to learn our style quickly. Lisa was amazing and we LOVE our purchases, they are just perfect in our home!
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September 2022 by Lou B.
Loved shopping here. Nice pieces of furniture for your home and quality, abundance of rugs for every room.
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June 2022 by Karen Johncox Lockman
Wonderful selection! Our sales person was knowledgeable and fun! We bought two rugs and love them.
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June 2022 by Deanna Ellis
Emily was very helpful in guiding us to the rugs we needed to look at. Then she left us alone so we could work and go through the rugs at our leisure. But she was available anytime we needed her. A great experience!
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May 2022 by Richard E
Great selection of rugs. Our first visit was right before closing. The staff was very accommodating and did not rush us. Our second visit, the manager helped us find the perfect rug for our bedroom. We are very happy with the quality and design.