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January 2024 by M Hans
1130 Sweeten Creek Road store #6067Great facility with very helpful staff. The storage units are clean and they check to make sure the doors are locked every night.Everything is fresh and clean.I needed a space to park my car for an extended time. Sherry initially helped me on the phone and Shawn got all the paperwork done in the office. The staff is incredibly helpful and quickly got all the administration done. I was taken up to look at the parking space and Sherry selected exactly the type of unit I wanted.There is easy access to the units from the highway.Great service at a nice, clean storage facility.
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December 2023 by Fracturefix
Awesome friendly staff Shawn helped me
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November 2023 by Brian Horton
Absolutely worthless security. Management seems to have little desire to support getting it resolved. First responses is immediately defensive, deny any liability and push it to our insurance. Absolute garbage experience so far.
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October 2023 by Jeff Lovell
Excellent service by Sherri & Shawn in getting into storage. Great team. And they keep the place clean and secure.
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October 2023 by Ed Mellis
Extremely nice and helpful at checkin. Very clean and well maintained. Could not ask for a better experience. Highly recommend facility.
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September 2023 by Aliza G
DO NOT STORE YOUR BELONGINGS HERE!!!!!!!!!!After moving my personal belongings across country from Austin to Asheville and spending a ton of money to do so, my items were ruined within less than a month of being at this storage unit.The insulation in the ceiling caved from water damage from the roof leaking and causing water damage to my things. Black mold was on the walls as well and my damp items now also have mold.I toured the facility but was given another unit because I was told that with my timeline the unit I saw would no longer be available. After finally seeing my unit in person, I was appalled by the condition.The building door also does not lock after hours and there is no lighting outside the building for the loading dock at night time.I previously had my belongings in a storage unit in Austin for 3 years and never had these maintenance facility issues.
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September 2023 by Aliza G.
DO NOT STORE YOUR BELONGINGS HERE!!!!!!!!!!After moving my personal belongings across country from Austin to Asheville and spending a ton of money to do so, my items were ruined within less than a month of being at this storage unit. The insulation in the ceiling caved from water damage from the roof leaking and causing water damage to my things. Black mold was on the walls as well and my damp items now also have mold. I toured the facility but was given another unit because I was told that with my timeline the unit I saw would no longer be available. After finally seeing my unit in person, I was appalled. The building door also does not lock after hours and there is no lighting outside the building for the loading dock at night time. I previously had my belongings in a storage unit in Austin for 3 years and never had this issue.
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September 2023 by Daniel Dixon
My first relationship with SmartStop began 2019 and Julie helped my mom with the paperwork and finding the right size storage for small portions of my household items. She did a excellent job in assisting us both once I arrived in Asheville, NC.. That is one of the reasons why once I end my contract the first time. The first place I came back to store my Household Items was SamrtStop. Because of the great service and relationship Julie. She always willing to go beyond and above in helping customers with there storage needs thanks you .
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September 2023 by Nina Jackson
The manager at the 1130 Sweeten Creek Road is amazing. He is very patient and helpful. We are glad that we found this facility.
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August 2023 by trevor smith
Shawn was great. He went above and beyond to accommodate my needs and was very helpful. I highly suggest using this facility if you’re in need of a storage unit.
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July 2023 by Felipe Pérez
Great service and attention by Shawn! Saved my day at the last minute! Great customer service, totally recommended
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June 2023 by chyanne wright
My experience here was very good. The associate Shawn King was extremely helpful and informative. I had many questions and he was very knowledgeable. I was able to view the unit before any payments were made and it’s very clean and seems like a safe place to store my items.
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June 2023 by Amanda Bizub
Shawn King helped me out at the 1130 Sweeten Creek Rd location. He was FANTASTIC and saved me a ton of money. Super nice guy!
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June 2023 by Jericho426
Shawn was very friendly and helpful. Personally took us back and showed us the unit and around the facility so we knew where everything was.
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June 2023 by Jye Littlejohn
Employee Shawn King was terrific with helping my son with a storage unit. He was very knowledgeable and helpful with the process and questions.