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December 2023 by Poulos Lehman
My favorite drug store EVER! So customer-focused. Great facilities. Even offering food and beverages and a comfy place to wait complete with TV!
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November 2023 by Jolene Marlow
I love how nice everyone is. The only issue I have had is wirh their delivery service. My 1st issue was my medication was not delivered before I left work even tho I had told them what time I'd be leaving. The 2nd time, even tho my medication was filled about 9 am, it didn't even get put out for delivery with the delivery driver and no one bothered to call me to let me know I needed to pick it up.
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November 2023 by Straight Up1
Absolutely the best pharmacy in Asheville NC! Everyone goes out of their way to help their customers. Thank you, Sona!
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September 2023 by Leslie Rowland
I used to absolutely love this pharmacy. I talk to my mom into changing to this one and told all my friends about it. Something has happen lately. Maybe they’re just too big now. Sometimes they don’t even answer the phone during business hours. I’ve had multiple mistakes on my prescriptions. Wrong brand not filled etc. I had to call twice tonight to fix two different prescriptions, the first call with a female pharmacist was absolutely wonderful. After speaking with her, I wasn’t irritated anymore and would’ve given a four or five star review despite the repeated challenges. The second call was with a male pharmacist who did everything he could do not to help me. He was short with me and completely resistant. He told me he didn’t think they could get my particular brand of prescription even though they’ve been filling it since their doors opened years ago. I had to walk him through how the other person helped and he was resistant, indifferent and rude. I think it’s time for me to change pharmacies. This place has gone from a small, neighborhood, family feel to too big to function correctly.
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September 2023 by Melissa Ryan
I was REALLY impressed with this pharmacy when I started using them in 2021. Was very happy with them, recommended them to my friends and family till recently. But the last few months, when I've had prescriptions not filled (and not told that they couldn't fill them, no way of knowing they weren't going to be filled till I went to get them and they weren't able to get them till the following week). I loved the delivery service in the beginning, everything came on time, together. Then I started getting things delivered separately or missing completely. It seems to me they grew too big too fast to keep up with their originally awesome customer service and delivery. I am going to switch to a pharmacy that I used to not like, bc I know at least I'll get all my meds on time. I wish this wasn't the case, bc I really did used to love Sona.
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July 2023 by Lindsay Bostic Pottery
I absolutely love this pharmacy. They show how much they care in everything they do. Their landscaping is mostly native plants, they sell healthy snacks, many of which are locally produced, and it’s clean, quick, and pleasant. It is no more expensive than other pharmacies. This place is a breath of fresh air.
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July 2023 by Ruby Griffin
We have used Sona for several years. Best experience with a pharmacy ever. Everyone is very welcoming, kind and very helpful.
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July 2023 by marlon Minto
First time using Sona Rx to fill my prescription and was served by pharmacist J.H.. The customer service was top-notch and I was pleasantly surprised. At first the cost of the drug was an issue, however, with Ms J.H.'s insistance, she signed me up for a manufacturer's coupon and I ended up paying nothing out of pocket. This shows me that Ms J.H. knows her stuff. She even advised me there's a free deliver on my type of prescription so I could order online and have it delivered since I had to drive nearly 30 minutes to have it filled. Overall great job, and even better customer service.
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June 2023 by Linda Campbell
EDIT: DAY 2, was told the missing prescription was out for delivery at 1:52 pm, it’s now 7:47 pm and still not delivered. And if course my rep, the store and the supervisor are not returning texts.I wrote a review last month when they did not deliver much needed medications, after they confirmed it was received in time for same day delivery, I was very sick and their delay caused a sinus infection to turn into a severe respiratory infection. That was after months of trying to get just one correct delivery on my regular meds. Ultimately I removed the review when multiple employees reached out to apologize, and assure me the poor service would be addressed. It’s a month later; my prescriptions were confirmed days ago…finally delivered today. Guess what?? One was delivered and one is missing AGAIN. I don’t know where the breakdown is. Is in the pharmacy? The drivers? The manager? It’s apparent confusion runs rampant and communication is nil. I have to use this pharmacy to get my full prescription benefits, but I am OVER their lack of customer service. If you have a choice, go elsewhere. This pharmacy is the worst I’ve ever dealt with.
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June 2023 by Deb Bevans
Very friendly staff!! Prompt and no hassle delivery. Pharmacist is readily available. Love this pharmacy!!!
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May 2023 by Marilyn Revis
They are awesome. They take the time to explain everything. They are quick to fill your prescriptions. Nikki is awesome.
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May 2023 by Mary MacGregor
Sona has been my go-to pharmacy for years. Their pharmacists have been really helpful with making sure my meds & supplements don't conflict. I don't drive so their free delivery service has helped me out. 10/10, highly recommend!
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April 2023 by Whitney Maxwell
This pharmacy is incredible. Everyone is extremely friendly and accommodating. The team went above and beyond to ensure the best care! Could not have asked for a better experience.
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March 2023 by Vicki Cheadle
What friendly service! Even our doggie Stevie is happy (And enjoys the treats!). Thank you so much for the pleasant deliveries!
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March 2023 by Wiley Cooper
Excellent service for pharmaceuticals. Friendly, prompt greeting; quick service; knowledgable staff. My main concern is a common one: several times lately, Sona has been out of common and necessary items that it normally carries. Also, often prices for off the shelf items are higher than other neighborhood sources like Ingles.Finally, forcing customers to make email appointments for covid and other shots has driven me to other providers like Ingles. Yet Sona remains my favorite pharmacy.
