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April 2024 by Donna Justice
Great Credit Union
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January 2024 by Dorothy Clark
Never received such a cold teller…didn’t even acknowledge me when I said thank you..rude.
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July 2023 by Teresa Holloway
I have always been greeted with kindness and my questions answered respectfully. The employees are knowledgeable, and if they can't help you, find another employee who can. I love this branch!
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June 2023 by R P
I’m a member, I’ve had good experiences with them. Location has been clean and has professional atmosphere every time I’ve been.
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April 2023 by Peter Beruk
Such a waste of a bank. As a customer I go in to have a document notarized, an exact copy but for another party that they motorized the last time with no issues. This time they say they changed their policy and could not do it. They make up things as they go along. Bank elsewhere.
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June 2022 by Karen
Very helpful and good customer service.
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August 2021 by Christina Walker
I like and much prefer other SECU locations. Today marked the 3rd and final visit at this specific SECU. There were 4 lanes open, 2 lanes had just cleared when I pulled up. I sent cash and my card over, a few minutes passed, someone said I'll be with you shortly. While waiting a few cars had pulled up, did their banking, and left... after I arrived and was waiting for service. A few more minutes later and someone finally offers me service. Clearly there should not be 4 lanes open if customer services representatives cannot handle identifying which customer was next in the queue! It's rude to assume that my time isn't valuable. This review is warranted because this incident has happened thrice, same sequence of events on different dates.
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August 2021 by Mm Mm
I've been with SECU for over 11 years and am highly satisfied. The staff are friendly, knowledgeable and eager to assist. I've also been approved for many loans throughout the past decade and interest rates were more than fair.
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May 2021 by Judy Robinson
always helpful and kind and knowledgeable
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January 2021 by James King
Fast and friendly
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July 2020 by Jake Watkins
Haven’t been to any other branches yet since I’ve only been there coming up on a year but the Smokey Park Hwy branch by Lowe’s has always been wonderful and just so helpful to me. I’m a local guide and would recommend to anyone!
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May 2020 by Stephen H
I understand the lockdown has slowed things but 47 minutes for 5 cars in front of me is unacceptable. Who's going to pay for the gas I had to waste?
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May 2020 by Marcus Hanshaw
Highly unprofessional. Have been going and cashing my check through a coworker who banks there for weeks and never had issues until suddenly it's an issue because of info they had to dig up on me from when I banked there ten years ago. Invasion of privacy and breach if their own branch rules. I don't recommend to anyone who has any self respect because they clearly don't have respect for anyone but themselves.
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December 2019 by Jarren Rogers
Was rear ended during the Thanksgiving weekend and the insurance check was sent to me. Went to deposit the check at this branch and was told that it would have had a four-day hold due to having previous issues with checks coming from that bank. You heard that right, not an issue with my account, rather an issue with SECU and the other bank. I don't think the customers should have to pay the price for previous disputes between banks. No attempt to call and verify the funds, no other option than to hold my money for 4 days when I was in need due to my car being at the body shop.
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May 2019 by Chris N
I've never had to jump through so many hoops to obtain a vehicle loan. They're surely looking to get away from securing them. I'd look for other financial institutions....
