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January 2024 by Sarah Clark
I had a fraud claim & it was handled very efficiently & professional.
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August 2023 by Jeff Bartlett
Audrey is superior! Always positive, helpful, and friendly! Skyland branch is the BEST of Telco!
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August 2023 by Ana Munoz-Lopez
Audrey has been taking care of my transactions since day one she makes me feel welcome every time I step in to this branch give her a raise!!!
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August 2023 by adeel r
Audrey is amazing. Always super helpful and ready to help with a big smile. Everyone at this location are very friendly and know how to make your experience “great”
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August 2023 by Sonya Arie
I did not check the person name at the drive thru.She made it seem like I was already 2 months behind on payment, and needed to pay for two payments today. I understand that I wasn't going to be forced to pay today, but I panicked because I no it's to good to be behind on payment. I'm having trouble with money right now, and it caused me to panic. I don't think it was okay of her to do this. She was not understanding of what she caused me to go through after I explained what she just did to me. I've noticed people who work for Telco can be rude.
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July 2023 by Kaelyn Rogers
Would not reccomend! Workers are moved from place to place so no familiar faces, lowest paying credit union in town so employees dont care about their jobs. Really needs to hire a new CEO and upper level management.
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September 2022 by Valerie Antoine
If I could rate a negative star I would. They have the absolute WORSE customer service line I’ve ever dealt with. Hours and hours on the phone being disconnected and unanswered. I am switching banks IMMEDIATELY. Don’t bother responding because you wouldn’t being helping a d**n thing.
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September 2022 by Steve
After submitting an a loan application and not receiving any sort of follow up or being able to speak with someone at Telco Credit Union I decided to submit a loan application over the weekend at Premier. I was called Monday morning by Alyssa at the Charlotte branch who made the process efficient and communicated well the whole time. When I went in to the branch in Asheville to open my account and finalize the documents, the service I received from the loan office was amazing. I’m truly satisfied with the services I’ve received from Premier/Charlotte Metro Credit Union! The rates are much better there too. That’s why Telco employees bank there instead also.
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June 2022 by Mark R. T. (Smurf)
What’s up with there phone system? Has been ringing and transferring to extension but no one answers. Ongoing for 30 minutes now, wonderful staff if you go in physically but by phone is a inconvenience to get a hold of anyone.
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January 2022 by Kenny J
I joined Telco as a customer many years ago and have been extremely satisfied and happy with their service. All the personnel are Knowledgeable, Friendly, and have the genuine interest in their customers which I really appreciate. My experience with this Bank has been very good. They take care of me while in the states or in my travels overseas. Thank you!
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December 2021 by M R. T.
What’s up with there phone system? Has been ringing and transferring to extension but no one answers. Ongoing for 30 minutes now, wonderful staff if you go in physically but by phone is a inconvenience to get a hold of anyone.
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July 2021 by Designer Maid
I have done Business Banking and Personal Banking with Telco Community Credit Union for years. In my opinion, their service and friendly help is exceptional. Everyone needs a "team" to navigate the issues of life, and Telco is definitely part of my "Team". If I could give them 6 STARS, I would. Great job Jasmine, Glenda and Audrey......Hiram Wells- Sweeten Creek Coffee
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April 2021 by Kendra Makeda
Telco on Hendersonville Rd Asheville, nc is the best and looking forward to their flower sale. You should come bank with them
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April 2021 by Zak Kampert
I’ve been a member here since I was 15 years old. Always great customer service and fraud department. My local branch is the Hendersonville road location, and they all know me as soon as I walk in. You can’t beat that kind of small town feel
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April 2021 by Kenneth Yaguara
I joined Telco as a customer many years ago and have been extremely satisfied and happy with their service. All the personnel are Knowledgeable, Friendly, and have the genuine interest in their customers which I really appreciate. My experience with this Bank has been very good. They take care of me while in the states or in my travels overseas. Thank you!
