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February 2024 by Case Owens
I second the phone issue. Why do you guys have a phone number to the local branches if no one is going to answer? I have called for weeks on end about getting a money order cashedthat is $1,000 and I can't drive to every post office in Buncombe County to see if you guys have enough money. So I've called literally all of you and nobody will answer the phone to any post office branch. What is the point of having a number if none of you are going to answer?
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February 2024 by T Mac
Please answer your phones, it’s literally IMPOSSIBLE for people to get a hold of anyone and it’s tax payer funded. It’s wild how awful the customer service is!
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February 2024 by Robin Hill
Absolutely SUCKS!!! Needing to speak to a HUMAN at this post office is impossible.
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October 2023 by Kim Roman
I had a great experience at this location thanks to Kyle. It was my first time at this location and I will be sure to come here every time I need anything mailed. He answered every question I had with a smile and very friendly demeanor. I really appreciate Kyle for being so kind.
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September 2023 by Aneela Cox
I had the most pleasant experience with a gentleman who helped with my son's passport. He was efficient, thorough, and very knowledgeable.
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August 2023 by Heidi Kempf
Friendly and helpful employees very patient with customers
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March 2023 by Kathryn Moore
Bob with the passport office was very polite and efficient. Thanks!
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March 2023 by Tyler W.
I used to get mail here at the p.o. boxes.Staff was always friendly and ready to answer any question I threw at them.Never missed or lost a package either!No complaints!
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February 2023 by Michele Simmons
Although a few minutes late for a passport appointment, we had all the necessary documentation and completed application to make the process quick and simple.
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November 2022 by Cat Ashe
We had to take 3 kids, ages 4-11, to get passports this morning, as well as ourselves. This was our first time getting passports, so there was a lot of paperwork involved.Bob, who works in the passport office, is incredibly nice, patient, and thorough. Despite 3 kids, 12 hours post-Halloween candy crack-out session, we were done in less than 35 minutes. This happened, despite me having to run out to the Register of Deeds to get another copy of my 4 year old's birth certificate.Thanks, Bob! 5/5 stars for the passport office - service, speed, and friendliness!
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October 2022 by Elaine Mercer
Had such a great experience here. The staff was absolutely amazing and help me so well with my passport!
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June 2022 by Silver Angel Shines
One of the worst run post office is in the nation a total embarrassment to the country. The mail leaving this facility takes forever it is really slow and they messed with one of my packages. not recommend
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June 2022 by Sherry Nicholson
Very respectfully and polite people. They help you get in and out very quickly
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June 2022 by Sabrina H.
Quick and friendly! I came at a quiet time in a Tuesday and the employees were so helpful!
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April 2022 by Casey C.
We take a lot of things for granted in the U.S., like an efficient post office. A few years ago they wanted to privatize the USPS. Talked about how it wasn't efficient and wasn't "profitable" (though no one talks about whether our other necessary services - the military, for example - are "profitable."). I give the USPS on Coxe Avenue in Asheville 5 stars for efficient friendly service today in helping me renew my passport. They do good work, are super reliable when properly funded, and are one of the most underrated service providers in your life. Tell 'em thanks next time.
