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November 2023 by Lynn Raker
I was easily able to schedule the service online for the following day. When I was arrived, I was greeted by a pleasant gentleman who directed me to my service rep, Tiffany. She was very accommodating as well. The same gentleman who greeted me brought me a bottle of water when I picked up my vehicle. Although I spent more $$ than I had anticipated, I felt like I was treated fairly and professionally.
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November 2023 by Mary Witte
We recently purchased an Atlas from Flow Volkswagen. Our experience couldn’t have been better. Our salesman, Brendan, was knowledgeable and extremely helpful. Thank you Brendan and staff at Flow!
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November 2023 by barbz_zayne
I forgot to leave a review, but a few months ago back in March our family's experience with Flow Volkswagen of Asheville was phenomenal, I'd go to the extent to say the best car buying experience we've ever had. We worked with Brendan, and he was very knowledgeable, but not pushy or annoying (perfection). We came in knowing what we wanted from East Tennessee, it was 4:00 on a Saturday and they closed at 5:00, but Brendan was very nice and stayed until 6:30 when everything was signed and finished on my sister's first brand-new car so that he could congratulate her; a 2023 Volkswagen Taos SEL 4Motion in Pure Gray. Flow was the only dealership that had any Taos SEL's within a 300 mile radius of us, and they had 8. All other dealerships only had SE's and S'. Finally, she was torn between Cornflower Blue and Pure Gray, but the Pure Gray was her final decision (both hide dirt very well and look GREAT on the Taos). In conclusion, Flow is an amazing dealership to work with, and we will be back whenever it's time for another new car in the family. Also, big bonus, they usually do great discounts and interest rates on new cars, but their used cars go strictly by a no-haggle price.
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October 2023 by Creeden Kowal
Love Flow! John Lindsey was who I worked with and he made us feel welcome and comfortable the whole time. Very knowledgeable, thorough, and not pushy. Very happy with my CPO Tiguan ?
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October 2023 by Amanda S.
If I could remove all the stars on this post I would. This is the worst dealership I have ever been to. The first time I went to this dealership was for an oil charge and my front end assist light came on. They told me the alignment was off and needed to be fixed. I was told it was not covered under my warranty. Only had 10,000 miles on my car at the time. Purchased the vehicle with 11 miles on it. Spent $369.95 to fix. Two days later the light came back on. Started a new job and couldn't get the time off to fix it again. Second time was for another oil change and I asked them to look at the front end assist again. I scheduled an appt at 2 pm Oct 13th. I checked in and was shown the lounge. I was told William will be right with me. 30 mins later he showed up with an iPad to show me a car that is not mine. He asked me if I was aware that my engine light was on. I told him that was not my car and couldn't have gotten into my car since I still had my car keys. He stated he would fix the information and get back with me. 20 mins go by he told me it was in the shop and they are going to look at it. I was there until 5 pm. I waited 3 hours for a oil change. I was told they couldn't fix the front end assist since it would take 4 hours to fix on a calibration machine. I scheduled an appt for Oct 10/18/23 at 7:30 am the first appt of the morning. I called 10/17/23 to verify the cost of the fix since it wasn't discussed when I was told about the issue. I spoke to a gentlemen named john who told me the information of the wrong vehicle was still under my name for my car. That my car had 65000 miles on it instead of 19000 that was actually on it. I received a call back from William telling me that he is sorry and has updated and put the correct information in. That my car is under warranty and it will be covered at 100%. The next day, I dropped my car off. I didn't hear back from the dealership. I called at 1 pm and left a vm. I receive a txt that my car may not be serviced that day even though it has been there since 730. I receive a call at 2 pm that my car is now not under warranty and I will have to pay $660 to recalibrate my car. I asked him to speak with his service manager and get back with me. I didn't not receive call back. Went to the dealership at 5 pm to be told that not only did he not speak to his manager that he can't help me.I left a vm for a service manager and was not given the luxury of a call back.I will never use your dealership again. I will never purchase a vehicle from Volkswagen again. If I have issues with my car I will drive to Spartanburg SC or Kingsport TN then reuse your dealership. I will be filing a complaint with Volkswagen for the service I was awarded at your dealership. I have spoken to several people especially women who feel this dealership discriminate against them. Customer service doesn't exist with your staff.
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September 2023 by Katelyn G.
The last two experiences I have had with the service department have been HORRIBLE!! Specifically in regard to the customer service from the service managers.Most recently Jesse was very disrespectful and laughed at me (I'm a female) when I was trying to understand what was going on with my car. And the tech failed to provide information in a timely manner like he said he would in his video reviewing the work that needed to be done.
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September 2023 by Natalie L
I worked with Brendan and can’t say enough great things about my experience with him. He was knowledgeable about the car and amenities, he followed up with me, was super enthusiastic and made the process of picking out my son’s first car really fun.
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September 2023 by Maria Cris Garcia
Brendan is awesome ? very helpful and knowledgeable. He’s kind, patient and he knows what he’s doing. He gave me excellent advice. Thank you Brendan so very much!! I’m happy with my car!!
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September 2023 by E P
From the Sales Specialist to all the managers everyone was absolutely helpful to me. I had the time to think on the desired vehicle I wanted to buy. The care and honesty was top of the line, I would recommend any friends and family members to buy at Flow VW of Asheville.
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August 2023 by Rosa Lee Turner
Brendan B is amazing! He will forever be my go to car person. He was more than knowledgeable about all the cars and was very thorough with me about my purchase but also to the point. I was in and out with a brand new car! Thank you .. will always recommend 10/10
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August 2023 by Todd Hausman
Highly recommend this dealership! We had a great experience with them when we purchased an ID.4 pro s. Definitely check them out before you go elsewhere.
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August 2023 by Matthew Rudloff
Our experience purchasing our new Taos was the comfortable, painless experience my wife and I were so delighted and surprised by! John's transparency and patience was so refreshing, helping us to leave no stone unturned when it came to our options, and we even got our car ahead of its scheduled delivery! A+ buying experience!
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July 2023 by ASKLYLE
I recently had the pleasure of taking my Volkswagen to Flow VW of Asheville NC for service, and I couldn't be happier with the experience. From the moment I set up the appointment, everything was a breeze. I arrived at the scheduled time, and like clockwork, they had me out in my fully serviced vehicle within the promised hour and a half. The service department was immaculate, and the customer waiting area was beyond my expectations. It was fully stocked with free snacks, coffee, water, and more. I want to give a big shout out to my service advisors, Tiffany, Edwards, and Chad Barnwell. They were truly awesome!
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July 2023 by Sarah Rudisill (Thankagirl)
Definitely a 5 star experience. Daniel was an excellent listener and came up with solutions for us. We left feeling valued and completely thrilled with our new Taos.
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July 2023 by Richard Dills
Customer service was outstanding! John & Brenden did a wonderful job helping us find the car, giving us advice and being patient with us even on their days off!!!Purchase process was simple and not a hassle. Every team member I came in contact with was kind and professional!